Requesting a refund on technnically not elligible purchase

[Lemiru]

Like in title, how can I request a refund on something that isn't technically elligible but I and may other think it should be, let's say, an in-game purchase of a gacha game that announced EoS mere 3 months after release and ceasing all updates (even though they already had a roadmap for an entire year) and it's devs are already announcing and moving to a different title (to possibly pull out similar crap)

[Chika Ogiue]

In that case, if the purchase was over 2 weeks ago and you played for over 2 hours, you'd have to seek the refund from the publisher. I know most publishers cease operation of the in-game store and offer refunds when they shut games down in Japan. Is that not the same for your region?

[AmsterdamHeavy]

You cant. You suck it up and dont give gacha games money.

[Komarimaru]

The developers are doing refunds, but it seems only on chapter 3 items. This is why most people avoid live service Gacha games, they don't tend to last long.

[Crazy Tiger]

Keep in mind that roadmaps are plans, nothing more. They're not a commitment that is signed between developer and players. Also keep in mind that it's not always relevant whether people feel they're owed a refund, though.

If you're outside the refund policy, you can try a manual refund. Though usually not for in-game purchases.

If you don't want to accept that, you're free to go to a local consumer agency.

[Lemiru]

Originally posted by Chika Ogiue:

In that case, if the purchase was over 2 weeks ago and you played for over 2 hours, you'd have to seek the refund from the publisher. I know most publishers cease operation of the in-game store and offer refunds when they shut games down in Japan. Is that not the same for your region?

I tried contacting their customer support few hours ago but so far I only got an automated response where they tell you to consider it as a response to all related inquiries.

[Chika Ogiue]

Also, if this is about Tribe Nine, the Japanese site mentions they will be returning currency used to buy the packs with the content that will no longer be provided. Sales of in-game currency, etc., have already ceased. Further details will be announced at a later date.

[Nx Machina]

Personally i have always lived by a simple premise "consumer responsibility for purchases" because no one is forced to get game X and do the 7 steps.

All those steps are voluntary.

1) Went to the store page.

2) Added the game to your cart.

3) Viewed your cart.

4) Continued to payment.

5) Entered the security code if you are using a card.

6) Ticked the Steam Subscriber Agreement box (includes the refund policy).

7) Clicked confirm.

[Lemiru]

Originally posted by Nx Machina:

Personally i have always lived by a simple premise "consumer responsibility for purchases" because no one is forced to get game X and do the 7 steps.

All those steps are voluntary.

1) Went to the store page.

2) Added the game to your cart.

3) Viewed your cart.

4) Continued to payment.

5) Entered the security code if you are using a card.

6) Ticked the Steam Subscriber Agreement box (includes the refund policy).

7) Clicked confirm.

The thing is, no one should expect one to have predicted that after mere few months the game would have already been killed by developers

[Nx Machina]

Originally posted by Lemiru:

The thing is, no one should expect one to have predicted that after mere few months the game would have already been killed by developers

Expectations and the reality of doing the 7 steps does not alter those 7 steps were voluntary.

[Lemiru]

Originally posted by Nx Machina:

Originally posted by Lemiru:

The thing is, no one should expect one to have predicted that after mere few months the game would have already been killed by developers

Expectations and the reality of doing the 7 steps does not alter those 7 steps were voluntary.

Doesn't change the fact that steam was often pro consumer when it comes to scams and this whole situation now stinks like one big scam

[AmsterdamHeavy]

Another thing, if the DLC was for in-game items, boosts, or anything that gets added to the account then it cant be refunded via Steam anyway. Youd have to deal with the publisher.

[BJWyler]

Originally posted by Lemiru:

Originally posted by Nx Machina:

Expectations and the reality of doing the 7 steps does not alter those 7 steps were voluntary.

Doesn't change the fact that steam was often pro consumer when it comes to scams and this whole situation now stinks like one big scam

If the items you purchased were delivered to your account upon completion of the transaction, then it's not a scam.

[Lemiru]

Originally posted by BJWyler:

Originally posted by Lemiru:

Doesn't change the fact that steam was often pro consumer when it comes to scams and this whole situation now stinks like one big scam

If the items you purchased were delivered to your account upon completion of the transaction, then it's not a scam.

The day before was also delivered to people's accounts yet it very much was a scam

[Nx Machina]

Originally posted by Lemiru:

Doesn't change the fact that steam was often pro consumer when it comes to scams and this whole situation now stinks like one big scam

Ah! Yes the age old pro-consumer while pushing consumer responsibility in to the corner.

[eram]

You won't be eligible for a refund