I would like Steam to rethink their Refund policy.

[Landslide]

I bought Helldivers 2. I have been trying to login and play far, far more than I have actually played. But Steam counts the number of hours the executable is running, as an indication of how long a user has played. It's not a good metric. I have applied for a refund 4 times today, and have been denied for playing more than 2 hours. I haven't been able to play more than 2 hours in over a week due to issues with the product.

I want my money back.

I tried contacting Steam support in ANY OTHER WAY, but there are NO other ways are available (that I can find). How are people okay with this? I own over 1000 games and been a customer for almost 2 decades. I cannot access a product I paid for. So I need that money refunded. I have never had this issue before, and it's making me consider removing my payment information from the platform entirely. I don't really care too much about the game (haven't been able to spend much time actually in it), but I do care about my $45.

Do you think that the 2 hour refund policy is sufficient for all the issues a customer can experience with products on Steam? I don't.

[Arkham99]

Publicado originalmente por Pscht:

Publicado originalmente por Arkham99:

Steam should start displaying the 'Number of Games Refunded' on people's profiles (don't worry, you can still hide behind a Private Profile)... I personally would be proud of showing off a Big Fat Zero...:-)

While owning a very non-fat 33 games total. How cute.

yes... I make informed purchases...:-)

[Pscht]

So do others, but they don't need over a hundred and ten days (averaged) for every single one.

[Arkham99]

Publicado originalmente por Pscht:

So do others, but they don't need over a hundred and ten days (averaged) for every single one.

pardon me for getting my money's worth...:-)

[Arkham99]

Publicado originalmente por D. Flame:

Publicado originalmente por Nx Machina:

OP filed a dispute with PayPal:

https://steamcommunity.com/app/553850/discussions/1/7599331177370885467/#c7599331480040782360

Well, they are in for a surprise. If they had filed a manual ticket, they would have gotten a refund, instead, they are going to get perma-banned from Steam. Sad.

it's the price of an education... PayPal's Customer Service makes one appreciate Steam's...:-)

[Boblin the Goblin]

Publicado originalmente por D. Flame:

Publicado originalmente por Nx Machina:

OP filed a dispute with PayPal:

https://steamcommunity.com/app/553850/discussions/1/7599331177370885467/#c7599331480040782360

Well, they are in for a surprise. If they had filed a manual ticket, they would have gotten a refund, instead, they are going to get perma-banned from Steam. Sad.

They won't get perm-banned. They will have their payment method banned.

[Tolkien Book Fan]

Publicado originalmente por Arkham99:

Steam should start displaying the 'Number of Games Refunded' on people's profiles (don't worry, you can still hide behind a Private Profile)... I personally would be proud of showing off a Big Fat Zero...:-)

Years ago I refunded a new indie game because it had a game-breaking bug. I was the second person to ever encounter it and I am not sure if it had been mentioned on the game's forum before I did. I'm not ashamed of refunding that.

Don't take this as a personal attack, but from what I have seen on these forums, people who claim that users 'hide' behind private profiles tend to be bullies, and the more a person judges others by their profiles, the less competent they seem to be at judging anyone on any criteria.

[Crazy Tiger]

Publicado originalmente por SlowMango:

Publicado originalmente por D. Flame:

Well, they are in for a surprise. If they had filed a manual ticket, they would have gotten a refund, instead, they are going to get perma-banned from Steam. Sad.

They won't get perm-banned. They will have their payment method banned.

Correct. Accounts will be temporarily suspended, usually around a month. After that the lock will be lifted and the payment method banned.

It's years now since Valve stopped actually perma locking such accounts. I do believe the message still hints at perma locks, that should be altered.

[Boblin the Goblin]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por SlowMango:

They won't get perm-banned. They will have their payment method banned.

Correct. Accounts will be temporarily suspended, usually around a month. After that the lock will be lifted and the payment method banned.

It's years now since Valve stopped actually perma locking such accounts. I do believe the message still hints at perma locks, that should be altered.

I only know because a roommate I lived with issued a chargeback because he didn't recognize a purchase. Turns out it was an accident from the girlfriend he had at the time.

Needless to say, he was pissed for the next month.

[no154370]

i believe what OP will get is this

Account Suspension

In rare cases, accounts are suspended in order to ensure they can't be accessed. This may be done because the account has been used for illegal activity, or to prevent the account's use until it can be restored to its owner in cases where a lock might not suffice.

Before Steam's current Account Deletion option was introduced, accounts could be Terminated on request which among other things, suspended the account.

from here

https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23

----------------------------------------------------

there is a huge difference between "account lock" and "account suspension".

what OP is doing will cause his Steam Account to get "account suspension".

[cSg|mc-Hotsauce]

Publicado originalmente por no154370:

i believe what OP will get is this

Account Suspension

In rare cases, accounts are suspended in order to ensure they can't be accessed. This may be done because the account has been used for illegal activity, or to prevent the account's use until it can be restored to its owner in cases where a lock might not suffice.

Before Steam's current Account Deletion option was introduced, accounts could be Terminated on request which among other things, suspended the account.

from here

https://help.steampowered.com/en/faqs/view/4F62-35F9-F395-5C23

----------------------------------------------------

there is a huge difference between "account lock" and "account suspension".

what OP is doing will cause his Steam Account to get "account suspension".

It will trigger an account lock (restricted abilities), not a suspension (no access to the account).

https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2#2

[Retro gamer]

Publicado originalmente por Landslide:

I bought Helldivers 2. I have been trying to login and play far, far more than I have actually played. But Steam counts the number of hours the executable is running, as an indication of how long a user has played. It's not a good metric. I have applied for a refund 4 times today, and have been denied for playing more than 2 hours. I haven't been able to play more than 2 hours in over a week due to issues with the product.

I want my money back.

I tried contacting Steam support in ANY OTHER WAY, but there are NO other ways are available (that I can find). How are people okay with this? I own over 1000 games and been a customer for almost 2 decades. I cannot access a product I paid for. So I need that money refunded. I have never had this issue before, and it's making me consider removing my payment information from the platform entirely. I don't really care too much about the game (haven't been able to spend much time actually in it), but I do care about my $45.

Do you think that the 2 hour refund policy is sufficient for all the issues a customer can experience with products on Steam? I don't.

steam refund policy sucks ass

[xscori]

I am in the exact same bandwagon and really frustrated with Steam Support right now. This 2hr policy is tone-deaf. It does say requests will be evaluated as "case by case" basis, but they really do not pay attention to why you are asking for it.

In my case, I purchased the first expansion soon after starting a game as it looked promising and everyone in their forums suggested to buy the first 2 expansions, which is sold at $30

When I was nearing completion of the main campaign, before actually hitting the expansions, I thought this is a good game, I should buy all expansions which costs $100.

I went ahead only to realize that Steam showed me I did of course have the first 2 expansions purchased already, it was in my library yet, I was going to be charged again $30 for it.

When I asked Steam if I could buy the full $100 pack but have them refund my already included bundle, I got the standard answer, your game play time is over 2 hrs.

That's not the point. Developers are determining the bundle content but Steam is not protecting their users from double-dipping bundles.

I said I can go ahead and buy the package and provide proof before they refund. Still, no!

As OP said, one time I needed them to protect user from developer's bad bundling, Steam came short. There are many great US companies that bend over backwards to help their customers
I am really disappointed that this platform, and Steam is not one of them.

[Boblin the Goblin]

Publicado originalmente por xscori:

I am in the exact same bandwagon and really frustrated with Steam Support right now. This 2hr policy is tone-deaf. It does say requests will be evaluated as "case by case" basis, but they really do not pay attention to why you are asking for it.

In my case, I purchased the first expansion soon after starting a game as it looked promising and everyone in their forums suggested to buy the first 2 expansions, which is sold at $30

When I was nearing completion of the main campaign, before actually hitting the expansions, I thought this is a good game, I should buy all expansions which costs $100.

I went ahead only to realize that Steam showed me I did of course have the first 2 expansions purchased already, it was in my library yet, I was going to be charged again $30 for it.

When I asked Steam if I could buy the full $100 pack but have them refund my already included bundle, I got the standard answer, your game play time is over 2 hrs.

That's not the point. Developers are determining the bundle content but Steam is not protecting their users from double-dipping bundles.

I said I can go ahead and buy the package and provide proof before they refund. Still, no!

As OP said, one time I needed them to protect user from developer's bad bundling, Steam came short. There are many great US companies that bend over backwards to help their customers
I am really disappointed that this platform, and Steam is not one of them.

If you already had two of the expansions, it wouldn't charge you again for them.

[Ethanol]

I think it's you who should rethink about buying a product that you have no knowledge of, by... waiting.

[RE5157ANC3]

im applying for a refund for starfield so I can purchase a better game.