steam support wierd trade

[musor]

Steam support requested a trade of all items for fraud verification, but I refused the trade and he removed all my friends from my account. Is this normal?

[Sciencemile]

Originally posted by musor:

Steam support requested

No that wasn’t Steam support. That’s somebody impersonating valve staff. Actual Valve employees don’t require permission to do that sort of thing.

[Aluvard]

Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24

[bansama]

Originally posted by musor:

Steam support requested a trade of all items for fraud verification, but I refused the trade and he removed all my friends from my account. Is this normal?

If you were contacted via Discord or email or any other system that wasn't the Steam Support ticket system, then you were conned.

[Overseer]

Originally posted by musor:

Steam support requested a trade

This is poorly worded because you only assume it is an alleged Steam Support, which is it not. As Valve would never make such a request.

Make sure your account is secure and do not use your login data outside of the official Steam.
Make sure you are educated on phishing and other social engineering scams.

[Lilim]

Do not trade!

Secure your account (see post #2) and edit your profile to remove the fake ban message.