Laptop crashed when playing a game. Library is empty

[Bronx9146]

https://imgur.com/a/Tb8wNoo

After my laptop overheat and crashed. Once I boot up my laptop and steam, all of my games on my library are gone but my installed games are fine. Any way to fix this issue?

[Wolfgang]

Contact Steam Support.

And fix the cooling of your laptop. Clean the vents of it for example.

[Thermal Lance]

Originally posted by Wolfgang:

Contact Steam Support.

And fix the cooling of your laptop. Clean the vents of it for example.

Steam Support can't help. It's obvious by the op that it's a tech issue with his machine.

Support won't touch that with a 100 feet long pole

[Ettanin]

1. Uncheck the ready to play filter
2. Replace the defective drive
3. Reinstall all games

[Kargor]

You library literally doesn't care whether your box works fine, blows up, melts through the floor or whatever. It's stored on the Steam servers, not your PC.

Most likely, you're logged into the wrong account.

[T9]

Originally posted by Kargor:

You library literally doesn't care whether your box works fine, blows up, melts through the floor or whatever. It's stored on the Steam servers, not your PC.

Most likely, you're logged into the wrong account.

He has "ready to play" ticked. So it could be the correct account but Steam can't locate installed files. Error due to the crash?

Edit: Or is the lib rly empty? I don't know

[Diogenes49]

consider a laptop cooling fan it sits under the laptop

[Brian9824]

As others have stated the first thing to do is uncheck the ready to play icon and see what it shows

[Wolfgang]

Originally posted by Thermal Lance:

Originally posted by Wolfgang:

Contact Steam Support.

And fix the cooling of your laptop. Clean the vents of it for example.

Steam Support can't help. It's obvious by the op that it's a tech issue with his machine.

Support won't touch that with a 100 feet long pole

Their library is empty when it shouldn't be. That is a Steam issue. Thus it is something that Steam Support has to touch.
But OP should remove the "ready to play" check first.

[Komarimaru]

Local issue Steam Support can't help with, especially since the account shows the games on it.

Time to check for install corruption and repair time. Could be as simple as clearing Steam Cache, could be more complex as drive damage so bits lost.

[Brian9824]

Originally posted by Wolfgang:

Originally posted by Thermal Lance:

Steam Support can't help. It's obvious by the op that it's a tech issue with his machine.

Support won't touch that with a 100 feet long pole

Their library is empty when it shouldn't be. That is a Steam issue. Thus it is something that Steam Support has to touch.
But OP should remove the "ready to play" check first.

The library isn't nescessarily empty, its just not seeing installed games which usually happens when a PC crashes and gets corrupted. There are 2 options and neither is something support can handle

1. He logged into wrong account
2. His steam install folder got corrupted and he needs to address that.

[Bronx9146]

Originally posted by Brian9824:

Originally posted by Wolfgang:

Their library is empty when it shouldn't be. That is a Steam issue. Thus it is something that Steam Support has to touch.
But OP should remove the "ready to play" check first.

The library isn't nescessarily empty, its just not seeing installed games which usually happens when a PC crashes and gets corrupted. There are 2 options and neither is something support can handle

1. He logged into wrong account
2. His steam install folder got corrupted and he needs to address that.

its my account, I did not log in into the wrong account. How to fix the Install Folder?

[Bronx9146]

Originally posted by Wolfgang:

Originally posted by Thermal Lance:

Steam Support can't help. It's obvious by the op that it's a tech issue with his machine.

Support won't touch that with a 100 feet long pole

Their library is empty when it shouldn't be. That is a Steam issue. Thus it is something that Steam Support has to touch.
But OP should remove the "ready to play" check first.

I Removed the "ready to play" check and this still happens
https://imgur.com/a/NGIG7ne

[steven1mac]

Make sure you don't have your library on hidden or your in a separate area like soundtracks, causing your games not to be listed. It sounds dumb, by my nephew did that once.

[Bronx9146]

Originally posted by steven1mac:

Make sure you don't have your library on hidden or your in a separate area like soundtracks, causing your games not to be listed. It sounds dumb, by my nephew did that once.

I double check it if its hidden. its still same issue.
"View Hidden" Games
https://imgur.com/a/dhThJeT

Steam Library with check marks:
https://imgur.com/Ya4XueY

[Brian9824]

Originally posted by Bronx9146:

Originally posted by steven1mac:

Make sure you don't have your library on hidden or your in a separate area like soundtracks, causing your games not to be listed. It sounds dumb, by my nephew did that once.

I double check it if its hidden. its still same issue.
"View Hidden" Games
https://imgur.com/a/dhThJeT

Steam Library with check marks:
https://imgur.com/Ya4XueY

Sounds like somehow you logged into wrong account then. What does it say when you check your purchase history? https://store.steampowered.com/account/history/

If its showing no games there then you most likely logged into a wrong account

Originally posted by Bronx9146:

its my account, I did not log in into the wrong account. How to fix the Install Folder?

If it was the right account the games should show as uninstalled, not missing. Verifying the account history is the next step as that is not tied to the installs and would help verify at least. Are you posting from the client or the web? The account posting does look like it owns games, so if you go to your profile does it show you own games there?