About Steam "NEW" Policy

[PollyCarry]

Before 4 days i bought a game i played about 17 hours, while my pc specs was better than the reccomended system requirements of the game My pc started lagging having 35 fps. i tried all different ways to fix the problem it took me at least 16 Hours (Contacting the company) of the game, While i was also watching youtube videos trying to fix whatever i could.The problem was not resolved , I contacted steam asked for a refund and said: We are unable to refund this purchase at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum). Really steam 2 HOURS? you expect someone to join in lighting speed to check the game to see if they like it and decide within 2 hours? if someone is fixing some settings or leaves game open running while gone for a work, and comes back after 2 hours and 1 minute it steel exceeds the "New policy"? Steam you are doing something very stupid.

[ꉔꏂ꒐꒒ꇙ]

Originally posted by PollyCarry:

Before 4 days i bought a game i played about 17 hours

i tried all different ways to fix the problem it took me at least 16 Hours

Confused about your hours. So, you played the game for 17 hours and then did a bunch of stuff, while still in-game, and that took you 16 hours?

Yeah bruv, no refund for you.

Edit: Lower settings and don't blast stuff to Ultra/Epic or whatever else. Easiest way to get more FPS.

"if someone is fixing some settings or leaves game open running while gone for a work, and comes back after 2 hours and 1 minute it steel exceeds the "New policy"? Steam you are doing something very stupid"

The only thing that is stupid is the person leaving a game on while going to work... like, what? lol

[Crazy Tiger]

What is "new" about it? Ever since they started with the global policy, like a decade ago or so, it's been 2 weeks AND 2 hours.

You went over the 2 hours entirely yourself. It's entirely your own conscious choice to do 16 hours of troubleshooting instead of just refunding the game.
It's 100% the responsibility of you as a consumer to inform yourself of the policies and to stay within them.

You can try a manual ticket. Find the purchase, choose the "I have a question about this purchase" option and explain. Be polite. They can still say "no", if they do, take that as a final answer.

[ꉔꏂ꒐꒒ꇙ]

Originally posted by Crazy Tiger:

You went over the 2 hours entirely yourself. It's entirely your own conscious choice to do 16 hours of troubleshooting instead of just refunding the game.

I highly doubt they spent 16 hours troubleshooting. Could just make that up to make it seem like that is where all the game time came from.

[76561198407601200]

Originally posted by PollyCarry:

Before 4 days i bought a game i played about 17 hours, while my pc specs was better than the reccomended system requirements of the game My pc started lagging having 35 fps. i tried all different ways to fix the problem it took me at least 16 Hours (Contacting the company) of the game, While i was also watching youtube videos trying to fix whatever i could.The problem was not resolved , I contacted steam asked for a refund and said: We are unable to refund this purchase at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum). Really steam 2 HOURS? you expect someone to join in lighting speed to check the game to see if they like it and decide within 2 hours? if someone is fixing some settings or leaves game open running while gone for a work, and comes back after 2 hours and 1 minute it steel exceeds the "New policy"? Steam you are doing something very stupid.

Either update your pc to meet the requirements or migrate to console where you won't have to worry about that.

Originally posted by ꉔꏂ꒐꒒ꇙ:

Originally posted by Crazy Tiger:

You went over the 2 hours entirely yourself. It's entirely your own conscious choice to do 16 hours of troubleshooting instead of just refunding the game.

I highly doubt they spent 16 hours troubleshooting. Could just make that up to make it seem like that is where all the game time came from.

Hell I don't spend 16 hours on things that NEED troubleshooting, I agree with you.

[Lixire]

2 hours within 2 weeks is often enough to test out the game if it works for ya or is to your liking
It's not a new thing at all

I just follow a simple idea, If the game I buy is broken or runs like garbage and I cannot solve it within 30 minutes -> refund

[Nx Machina]

New policy?

It has being like that since the beginning and you agree to the refund policy every time at checkout.

Secondly you played for 17 hours as per your own words.

Originally posted by PollyCarry:

Before 4 days i bought a game i played about 17 hours, while my pc specs was better than the reccomended system requirements of the game.

Refund policies - Take your pick. Note: (***) same refund policy.

(1) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(2) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(3) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(4) EA Play - Whichever comes first.

a) Within 24 hours after you first launch the game.

b) Within 14 days from the day you bought it, if you have not launched the game.

c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv


Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

[ꉔꏂ꒐꒒ꇙ]

Originally posted by The Living Tribunal:

Either update your pc to meet the requirements

Did you not read the post?

"while my pc specs was better than the reccomended system requirements of the game"

Originally posted by The Living Tribunal:

Hell I don't spend 16 hours on things that NEED troubleshooting, I agree with you.

For real. It never takes me that long either.

[Thiesen]

Originally posted by PollyCarry:

Before 4 days i bought a game i played about 17 hours, while my pc specs was better than the reccomended system requirements of the game My pc started lagging having 35 fps. i tried all different ways to fix the problem it took me at least 16 Hours (Contacting the company) of the game, While i was also watching youtube videos trying to fix whatever i could.The problem was not resolved , I contacted steam asked for a refund and said: We are unable to refund this purchase at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum). Really steam 2 HOURS? you expect someone to join in lighting speed to check the game to see if they like it and decide within 2 hours? if someone is fixing some settings or leaves game open running while gone for a work, and comes back after 2 hours and 1 minute it steel exceeds the "New policy"? Steam you are doing something very stupid.

Didn't it occour to you to watch somebody else play the game?

That way you could get a feel for the game play and decide later if you would like it or not?

[ꉔꏂ꒐꒒ꇙ]

Originally posted by Thiesen:

Didn't it occour to you to watch somebody else play the game?

Watching someone play a game isn't the same as playing a game for yourself. Some games might seem boring as hell, not fun etc until you actually jump in it and you end up liking it.

You also don't know how a game will run for you (if you play on PC) so, you might be like "ohh, that game looks fun" you buy it and oof, it runs poorly for you etc.

Demos is all one needs, not watching other people play.

[Chika Ogiue]

Originally posted by PollyCarry:

About Steam "NEW" Policy

Would you prefer their OLD policy of a maximum of ONE good will gesture refund per account -- which you still wouldn't have gotten with over 16 hours played?

If you were having technical trouble with the game for over the first hour of trying to launch it, why did you not shut it down, check the refund policy, and taken the necessary steps?

[D. Flame]

If you had just gone over 2 hours by like 15 of 20 minutes, they probably would have cut you some slack. 17 hours though? Nope. You can complete many modern games in a fraction of that time.

You should have set a 1 hour and 45 minute timer, and if you couldn't get the game running in that time frame, then just refund it before your two hours were up. I have done that plenty of times.

And if the game is about 30FPS, it is still technically playable.

[Maqsud101]

I can finish games for 2 hour If I'm loser it like 6 hours max what you do with 17 hour?

[VaLiuM]

Originally posted by PollyCarry:

if someone is fixing some settings or leaves game open running while gone for a work, and comes back after 2 hours and 1 minute it steel exceeds the "New policy"? Steam you are doing something very stupid.

If you let the game run while going to work it STILL adds to the playtime and thus may exceed the suggested playtime of 2 hours for refunds. If people are that incompetent then no refund is the right decision. VALVe / Steam doesn't know if you let the game idle for 8+ hours (while at work) or you actually playing it.

Only the accumulated playtime is counted in as well as the date of purchase.

If it took you more than 1 1/2 hours to fix the game for you -> refund and be done.

Also there is nothing "new" to it, it always was 2 hours playtime and not longer than 14 days ago since purchase.

[Crazy Tiger]

Yep, it's funny people go to work and then somehow are Pikachu shocked face that this time is counted.

If people go to work leaving the game on, that's a conscious decision on their own end. No company, store or other person is obliged to cover for that.

[Ferox_Stormdragon]

it's been that way for as long as i can remember