Steam account hacking!

[QbXx ⛩]

A week ago my account was hacked. I consulted STEAM support but when I talked to them they only apologized but did nothing about it. They stole my CsGo2 items worth $1200. After the account was hacked my PRIME from csgo + the game Assasin's Creed Valhala also disappeared. It doesn't seem fair to me if I give money to those games they do absolutely nothing, I only heard "sorry" it's disturbing that so much money is being spent on steam but when it comes to helping a steam customer they didn't even notice me.
All they told me was: He blamed me for not taking care of Steam security. What more could I do than set a password, what more can I do? It's their duty if they notice my account being hacked to take action, not drink their coffee while I'm left with an empty Steam account.
I am totally disappointed with how they behaved!
These are the stolen items, even though for some it may mean nothing, but for me it means A LOT!
Graffiti sigilat | Tilt (Cash Green), P250 | Facility Draft, MAG-7 | Monster Call, 3rd Commando Company | KSK, Cutia Revolution, FAMAS | Colony, SSG 08 | Dragonfire, USP-S | Kill Confirmed, M4A1-S | Player Two, M4A4 | The Emperor, Desert Eagle | Printstream, AK-47 | Asiimov, Bloody Darryl The Strapped | The Professionals, AWP | Asiimov, Baionetă (★) | Blue Steel, Mănuși de specialist (★) | Field Agent

[Amaterasu]

You gave away your deets. You weren't hacked.

[QbXx ⛩]

I was on my account when it happened, they just disappeared from my inventory. I didn't give them to anyone. Why would I do that?

[Maria]

Review how you login in the past. I won't be surprised if you are using one or two gambling site that offers free cs2 items or loot. Otherwise your PC might be infected by malware.

The breach happened on your end, it is only natural that they cannot help you, because every one of us is responsible for our account's security.

Steam Item Restoration Policy

[pckirk]

Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or item sell sites, fake steam log-in websites, or by tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

Your account was phished / hijacked. Follow steps 1- 7 to secure your account:

1. Scan for malware https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

7. Make sure your steam recovery email account is secure

Steam will NOT return lost funds or Items.

[Amaterasu]

Alright, switching over to this account. I've already done the math in another thread, it would take 3.6 sextillion, that's 3,600,000,000,000,000,000,000 years for them to brute force my account if you take into consideration they would need to guess my user ID, my password, and my steam guard code in that particular 30 seconds. Keep in mind for the sake of math, I assumed that the steam guard code doesn't change. And this is if they do 2 billion, that's 2,000,000,000 checks per second. This is also assuming only an English Alphabet keyboard.

Keep in mind that after a set number of failed logins, which is far less than 2 billion, probably around 10. Maybe even 5, the account gets locked from being able to be logged into.

It is mathematically impossible for someone to hack a steam account. It's more likely to win the lottery, get struck by lightning twice, and then get hit by a meteorite and survive all that... all in the same day than it is for you to have your steam account hacked.

The only reasonable explanation is that you've given your deets away on a phishing site, because that is the only explanation that has a mathematical probability of being greater than 1 in about 1.8 undecillion or 1,800,000,000,000,000,000,000,000,000,000,000,000. And yes, that is a lot of zeroes.

[QbXx ⛩]

That's how you concluded it, it was expected that if I was cheated on one of the sites I wouldn't come here to post. I'm not looking for attention. But after my account was hacked I was also left without PRIME on CsGo and Assasin's Creed Valhala disappeared from my library. Even the STEAM guys said my account was hacked. So your theories are invalid.

[Amaterasu]

Originally posted by QbXx ⛩:

That's how you concluded it, it was expected that if I was cheated on one of the sites I wouldn't come here to post. I'm not looking for attention. But after my account was hacked I was also left without PRIME on CsGo and Assasin's Creed Valhala disappeared from my library. Even the STEAM guys said my account was hacked. So your theories are invalid.

Unfortunately, math doesn't lie. Either you are literally the most unlucky person in the entirety of the human race, and in fact in the genus of ♥♥♥♥, which goes back 2.8 million years to ♥♥♥♥ Habilis... or like everyone else that has said they've gotten hacked... you gave away your deets.

[QbXx ⛩]

Originally posted by Amaterasu:

Originally posted by QbXx ⛩:

That's how you concluded it, it was expected that if I was cheated on one of the sites I wouldn't come here to post. I'm not looking for attention. But after my account was hacked I was also left without PRIME on CsGo and Assasin's Creed Valhala disappeared from my library. Even the STEAM guys said my account was hacked. So your theories are invalid.

Unfortunately, math doesn't lie. Either you are literally the most unlucky person in the entirety of the human race, and in fact in the genus of ♥♥♥♥, which goes back 2.8 million years to ♥♥♥♥ Habilis... or like everyone else that has said they've gotten hacked... you gave away your deets.

Unfortunately you are drawing some very illogical conclusions. The account was hacked with the help of MALWARE. What's really annoying is that while the account was hacked, nothing could be done, losing the items + 2 games! I'm not looking for attention and believe me I have things to do, but in my free time I prefer to have a moment of peace playing something rather than having my accounts hacked!

[Amaterasu]

Originally posted by QbXx ⛩:

Originally posted by Amaterasu:

Unfortunately, math doesn't lie. Either you are literally the most unlucky person in the entirety of the human race, and in fact in the genus of ♥♥♥♥, which goes back 2.8 million years to ♥♥♥♥ Habilis... or like everyone else that has said they've gotten hacked... you gave away your deets.

Unfortunately you are drawing some very illogical conclusions. The account was hacked with the help of MALWARE. What's really annoying is that while the account was hacked, nothing could be done, losing the items + 2 games! I'm not looking for attention and believe me I have things to do, but in my free time I prefer to have a moment of peace playing something rather than having my accounts hacked!

So the choices are, you either gave away your details or you used some sort of shady tool that either contained a keylogger or installed a keylogger onto your computer and thus you still gave away your deets, via not practicing basic internet security. Either which way, you gave your info away.

[QbXx ⛩]

The only mistake I made and I admit it is that my inventory was public, I didn't do anything more than that.
I understand their policy of not returning my items, so to speak. But why did my PRIME disappear from CsGo2 and Assasin's Valhala? All I can say is be careful and don't be in my situation, it's not pleasant!

[Lilim]

Originally posted by QbXx ⛩:

I was also left without PRIME on CsGo and Assasin's Creed Valhala disappeared from my library.

Games can not be deleted. They can only be hidden. You can restore them at any time. This is also true for the CS2 Prime Status Upgrade.

How to restore the CS2 Prime Status Upgrade:

1. Start here: https://help.steampowered.com/en/
   
2. Scroll down and enter the name of the game in the search bar ("Counterstrike 2").
   
3. Click on the game.
   
4. Select It's not in my library.
   
5. Select Restore the previously removed package to my account.

Secure your account first (see post #4).

[magicISO Sweden]

Originally posted by QbXx ⛩:

The only mistake I made and I admit it is that my inventory was public, I didn't do anything more than that.
I understand their policy of not returning my items, so to speak. But why did my PRIME disappear from CsGo2 and Assasin's Valhala? All I can say is be careful and don't be in my situation, it's not pleasant!

been on steam for 14+ years i never use my login on anyting then steam and i keep my pc clean from garbage but you did not get hacked even gabe has proven that cant be happend with 2fa on

so you gave your logins away and thats how they got in have you ever use your api on anyting ?

[QbXx ⛩]

Hello! I've had Steam for a very long time too, but I haven't had any valuable stuff on it. For about 6-7 months I've invested in items and played with them on a PUBLIC profile, I've been receiving a lot of requests on Steam even though I've always blocked them because I was aware of what would happen, meaning they could be stolen, but I only knew if I accessed dubious links, even though I didn't do that.
What amazes me is that he got into my account, as the Steam team said, with the help of a MALWARE. I was on Steam and he simply wouldn't let me do anything, he stole my items, he deleted all my friends. I tried to block him but he removed his block and wouldn't let me do anything.
What's even weirder is that when I wanted to play csgo it wouldn't let me access premier even though I don't have prime. It's weird because I've had CsGo for over 5 years and I bought it for 15euro because it was paid a few years ago. And I also realized when I wanted to play Assassin's Valhala it wasn't in the library anymore even though I bought it, and it was telling me to buy it again. I didn't even know that was possible.


I honestly tell you that the STEAM team closed all my support requests.
Although I also had the password + steamGuard. The only thing I did was leave the inventory public.
Although if someone hacks my account, shouldn't STEAM security automatically intervene? Honestly, I don't understand anything anymore.

[Lilim]

Originally posted by QbXx ⛩:

...

Did you read any of the answers in this thread?

[Chika Ogiue]

Originally posted by QbXx ⛩:

Assassin's Valhala it wasn't in the library anymore even though I bought it

You have been told what to do. Follow the steps posted earlier in the thread to secure your account. Do all of the steps, even the ones you think don't apply to you.

Once your account is secure, go to the support site (click on support at the top of the page), then search for Assassin's Creed Valhalla. Click on the result. You should then see a page that asks: What problem are you having with this product?

Select "It's not in my library" then follow the instructions.

Originally posted by QbXx ⛩:

I honestly tell you that the STEAM team closed all my support requests.

Did Steam support tell you they would not answer your question anymore? If they have not told you this and your tickets are being automatically closed without a reply from Steam support, your account is still compromised.