issue stil not resolved :: Steam Discussions

Mr. Smiles Jan 15 @ 1:24pm

https://help.steampowered.com/en/

That is where you need to be communicating with valve. They deal with account and billing issues. Make a ticket, explain the situation, wait for reply.

#1

Mr. Smiles Jan 15 @ 1:37pm

Originally posted by Rabbit:
I have contacted them 3 times using this method. They are flat out ghosting my request. I even linked the double charge and let them know I contacted a local attorney on the matter. They are choosing to not respond or resolve the issue. I literally have all the transaction history and screen shots to prove everything I said. Thank you for responding though. This is insanely frustrating.

Are the tickets still open, or are they being closed with no reply at all?

Support will always provide a reply when closing tickets, if your tickets are auto closing then that is a sign your account is compromised

Just want to rule out that possibility.

#2

Beardface31 Jan 15 @ 1:44pm

Nothing anyone on these forums can help with.

Originally posted by Mr. Smiles:
https://help.steampowered.com/en/

#3

rawWwRrr Jan 15 @ 1:45pm

Originally posted by Rabbit:
I just verified with my bank that there are 0 pending refunds that both were pushed through as the SAME CHARGE!!!! and steam showing a refuned status...

Is it two charges for the same amount? Or one charge for twice the amount?

#4

nullable Jan 15 @ 1:46pm

Wild assumptions, a lack of patience and weaving a story of malice may not make it so.

Sometimes things take a bit longer than we would like, but they can be resolved, and having a freak out rarely helps that along.

#5

rawWwRrr Jan 15 @ 1:54pm

Originally posted by Rabbit:
the amount that was REFUNDED was an actual charge for the same amount. So on steams end it says REFUNDED on my bank statement and after taking with rep they not only charged me twice for the same purchase, but there is no request for a refund on steams end. They stole 2 times the money for a game they refunded... I don't know how else to say this. The best part is the lack of support. this is a HUGE HUGE company... how do they have 0 customer support lines???

So, it's difficult to work with you when all of your replies are hysterics.

I asked if it was one or two charges because it could explain the difference between what you see and what you expect.

If it's two identical charges, it's most likely the first one is a authorization hold tap, the second is the actual payment. You haven't seen the refund because, unlike charges, refunds take a few days to arrive back to the original payment.

As long as your SUpport tickets are open, they will reply to them. It can take a few days to respond and it could be taking longer as they look into the claim. Just be patient and wait for Support's reply. They aren't ghosting you.

#6

Aluvard Jan 15 @ 2:04pm

Originally posted by Rabbit:
Originally posted by rawWwRrr:
So, it's difficult to work with you when all of your replies are hysterics.

I asked if it was one or two charges because it could explain the difference between what you see and what you expect.

If it's two identical charges, it's most likely the first one is a authorization hold tap, the second is the actual payment. You haven't seen the refund because, unlike charges, refunds take a few days to arrive back to the original payment.

As long as your SUpport tickets are open, they will reply to them. It can take a few days to respond and it could be taking longer as they look into the claim. Just be patient and wait for Support's reply. They aren't ghosting you.

siiiiiiiiiiiiiiiiiigh... ok I have a 2 charges about 1 week old now... for the same amount ...a few days apart (kind if like a refund would work....) ... I contacted visa... It infact was charged... twice.... steam has a refunded status. According to my bank.. there was never a refund issued... a week ago... STOP WHITE KNIGHTING THIS HORSESH%^..... they chraged me TWICE for the same REFUNDED STATUS GAME ...!! do you understand what im saying?

Bank may take up to 2 weeks to process it and move money correctly back to your account.

#7

Beardface31 Jan 15 @ 2:05pm

Originally posted by Rabbit:
Originally posted by rawWwRrr:
So, it's difficult to work with you when all of your replies are hysterics.

I asked if it was one or two charges because it could explain the difference between what you see and what you expect.

If it's two identical charges, it's most likely the first one is a authorization hold tap, the second is the actual payment. You haven't seen the refund because, unlike charges, refunds take a few days to arrive back to the original payment.

As long as your SUpport tickets are open, they will reply to them. It can take a few days to respond and it could be taking longer as they look into the claim. Just be patient and wait for Support's reply. They aren't ghosting you.

siiiiiiiiiiiiiiiiiigh... ok I have a 2 charges about 1 week old now... for the same amount ...a few days apart (kind if like a refund would work....) ... I contacted visa... It infact was charged... twice.... steam has a refunded status. According to my bank.. there was never a refund issued... a week ago... STOP WHITE KNIGHTING THIS HORSESH%^..... they chraged me TWICE for the same REFUNDED STATUS GAME ...!! do you understand what im saying?

What do you want of this thread?? You need to wait until Steam replies.

Last edited by Beardface31; Jan 15 @ 2:05pm

#8

rawWwRrr Jan 15 @ 2:06pm

Originally posted by Rabbit:
STOP WHITE KNIGHTING THIS HORSESH%^..... they chraged me TWICE for the same REFUNDED STATUS GAME ...!! do you understand what im saying?

And with that.... you're on your own.

Good luck.

https://imgur.com/a/VgklHpA

Last edited by rawWwRrr; Jan 15 @ 2:09pm

#9

KalGimpa Jan 15 @ 2:31pm

Originally posted by Rabbit:
I have contacted them 3 times using this method. They are flat out ghosting my request. I even linked the double charge and let them know I contacted a local attorney on the matter. They are choosing to not respond or resolve the issue. I literally have all the transaction history and screen shots to prove everything I said. Thank you for responding though. This is insanely frustrating.

if your attorney did not tell you to stop contacting the people you are trying to sue

get another attorney

#10

Boblin the Goblin Jan 15 @ 2:34pm

Originally posted by Rabbit:
Originally posted by rawWwRrr:
And with that.... you're on your own.

Good luck.

:jimbo:

They aren't buying their time. Support tickets can take a while(sometimes days) to get a response.

Refunds can sometimes take longer. The extra charge is probably just being held for a few days before returning to the account.

#11

rawWwRrr Jan 15 @ 2:36pm

What mod moved this over to here from Help & Tips?

Last edited by rawWwRrr; Jan 15 @ 2:37pm

#12

Aluvard Jan 15 @ 2:45pm

Originally posted by rawWwRrr:
What mod moved this over to here from Help & Tips?

Good, I'm not only one surprised. Don't see why, though.

Last edited by Aluvard; Jan 15 @ 2:45pm

#13

KarmaKrazi Jan 15 @ 3:28pm

Originally posted by KalCuey:
if your attorney did not tell you to stop contacting the people you are trying to sue

get another attorney

It's doubtful an attorney was contacted in the first place. Either way, posting here and standing on a soap box won't help them in the slightest.

#14

nullable Jan 15 @ 3:29pm

Originally posted by Rabbit:
Originally posted by nullable:
Wild assumptions, a lack of patience and weaving a story of malice may not make it so.

Sometimes things take a bit longer than we would like, but they can be resolved, and having a freak out rarely helps that along.

white knight it, but as a customer of steam your saying your cool with them not providing you with a functional customer service. Eventually everything will be that way because people like you allow it. If someone can take your money right away they should have means of communication right away.....THEY HAVE THE MONEY FOR IT.

You can run your multi-billion dollar games platform however you want.

I think my approach to life is a bit different than yours. And watching you meltdown makes me grateful for that.

#15

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