Update refund policy

[Emilio]

I bought msfs2024 praying that my pc can run it and after 16h+ in loading screen i gave up and wanted to return it but i cant bc ,beeing in loading screen while installing counts as playtime and the max ammount of playtime to refund a game is 2h LETS MAKE IT HIGHER

[Lithurge]

You seriously waited 16 hours on a loading screen?

Setting that aside try a manual ticket - select I have a question about this game - and explain. They may or may not grant a refund.

[Princess Luna]

Why wait 16h+ in loading screen? Why not try refund after 30 miniutes of game not working?

[8008135]

I once tried to get CoD Vanguard to run, it kept crashing once it hit the menu screen. After about 50 times and about an hour of trying I decided enough's enough and that it is time to quit and get a refund.

Don't get me wrong I like the commitment to keep trying to get the game working but we all know there is a two hour limit and you should really stop trying before you hit the limit. There's no shame in admitting defeat, although there is in not getting a refund because you kept trying for 16+ hours and telling everyone about it.

[Emilio]

Originally posted by Princess Luna:

Why wait 16h+ in loading screen? Why not try refund after 30 miniutes of game not working?

bc that game took many players a very long time to load for example one had 3% loaded after 30min so i stayed in there

[Emilio]

Originally posted by Piston Smashed™:

I once tried to get CoD Vanguard to run, it kept crashing once it hit the menu screen. After about 50 times and about an hour of trying I decided enough's enough and that it is time to quit and get a refund.

Don't get me wrong I like the commitment to keep trying to get the game working but we all know there is a two hour limit and you should really stop trying before you hit the limit. There's no shame in admitting defeat, although there is in not getting a refund because you kept trying for 16+ hours and telling everyone about it. :spazwinky:

I didnt knew u had a 2h "limit" thats also one of the reasons

[Crazy Tiger]

Originally posted by Emilio:

Originally posted by Piston Smashed™:

I once tried to get CoD Vanguard to run, it kept crashing once it hit the menu screen. After about 50 times and about an hour of trying I decided enough's enough and that it is time to quit and get a refund.

Don't get me wrong I like the commitment to keep trying to get the game working but we all know there is a two hour limit and you should really stop trying before you hit the limit. There's no shame in admitting defeat, although there is in not getting a refund because you kept trying for 16+ hours and telling everyone about it. :spazwinky:

I didnt knew u had a 2h "limit" thats also one of the reasons

It's your own responsibility to inform yourself of the policies a store carries.

[D. Flame]

Originally posted by Lithurge:

You seriously waited 16 hours on a loading screen?

I would imagine that they are talking about sitting in a login queue rather than a traditional load screen.

[cSg|mc-Hotsauce]

Originally posted by Emilio:

Update refund policy

I bought msfs2024 praying that my pc can run it and after 16h+ in loading screen i gave up and wanted to return it but i cant bc ,beeing in loading screen while installing counts as playtime and the max ammount of playtime to refund a game is 2h LETS MAKE IT HIGHER

Support knows about the game having its own launcher you have to download the game from. A manual ticket would have granted you the refund.

The same goes for Black Desert Online and Elder Scrolls Online.

[Start_Running]

Originally posted by Emilio:

I bought msfs2024 praying that my pc can run it

And that was your first mistake.

Originally posted by Emilio:

and after 16h+ in loading screen

and that was your second mistake.

The policy doesn't need to be updated to accomodate your baffling mistakes.
YOU just need to act more sensibly.

1.) Be CERTAIN your specs meet the system requirements BEFORE you buy.
2.) DOn't smend more than an hour trying to get a game to work acceptably.

The first 1 is basic common sens, the second is just pragmatism. Why would you sopend what amounts to a paid working day trying to fix a game you bought for leuisure. If it don't work, refund it.

Not being sure oabout your specs is somewhat excusable but you were in complete control of how much time you kept running the game. You made the choice to exceed the rrefund time limit.. This is your own fault and no one else's responsibility.

[C²C^Guyver |NZB|]

Originally posted by Emilio:

I bought msfs2024 praying that my pc can run it and after 16h+ in loading screen i gave up and wanted to return it but i cant bc ,beeing in loading screen while installing counts as playtime and the max ammount of playtime to refund a game is 2h LETS MAKE IT HIGHER

If you had to pray that you could run it, that should've told you something. IF the game is running, that counts as playtime.

I don't know why more people don't understand this.

[C²C^Guyver |NZB|]

Originally posted by Emilio:

Originally posted by Piston Smashed™:

I once tried to get CoD Vanguard to run, it kept crashing once it hit the menu screen. After about 50 times and about an hour of trying I decided enough's enough and that it is time to quit and get a refund.

Don't get me wrong I like the commitment to keep trying to get the game working but we all know there is a two hour limit and you should really stop trying before you hit the limit. There's no shame in admitting defeat, although there is in not getting a refund because you kept trying for 16+ hours and telling everyone about it. :spazwinky:

I didnt knew u had a 2h "limit" thats also one of the reasons

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime

https://store.steampowered.com/steam_refunds/

[Chika Ogiue]

Originally posted by Emilio:

LETS MAKE IT HIGHER

Better idea: let's educate customers to understand the refund policy.

[zemzero]

Originally posted by C²C^Guyver |NZB|:

Originally posted by Emilio:

I bought msfs2024 praying that my pc can run it and after 16h+ in loading screen i gave up and wanted to return it but i cant bc ,beeing in loading screen while installing counts as playtime and the max ammount of playtime to refund a game is 2h LETS MAKE IT HIGHER

If you had to pray that you could run it, that should've told you something. IF the game is running, that counts as playtime.

I don't know why more people don't understand this.

You need to run the game to download all the files you need. One or more hours "game time" is spent JUST downloading before you can even play. Microsoft Flight simulator is infamous for this and should be given some sort of exception. Although, the OP's 16 hours is excessive.

[Panda]

you do know theres system requirements at the bottom of the store page for games, if you couldnt run you, you would know this before hand,

[ꉔꏂ꒐꒒ꇙ]

Originally posted by zemzero:

You need to run the game to download all the files you need. One or more hours "game time" is spent JUST downloading before you can even play. Microsoft Flight simulator is infamous for this and should be given some sort of exception. Although, the OP's 16 hours is excessive.

I wonder why Steam can't do what Xbox/some games do. They count your actual game time (when you are actually playing) and not sitting in a queue/loading/pause screen.

If other things are counting towards "game time" I feel like that's a cheap way of having people get stuck with something they won't be able to refund.