Community Review of Steam support

[Red-4-Golf]

Your help request: I have an account data or deletion of data question
Related to: Steam

Message from you on Dec 25
Today Dec 25, I was logged out a few hours today, when i returned there were several transactions listed in marketplace, none of which i made!!! I am attempting to reset my password. However the steam client will not allow me to. I am losing my inventory items. am am currently logged into my account but unable to update my security. when i logged out my wallet was .02 cents, now its 14.19!!! This was NO result of a phishing scam.

Message from Steam Support on Dec 26

Hello,

Thank you for that information. We understand how you feel.

If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.

Someone may have gained access to your Steam account through spoofing, phishing, or malware.

As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.

I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.

Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.

Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.

To make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.

To learn how to avoid scams or hijackings, please see our Trade Scam article.

If you have any further questions, please let us know - we will be happy to assist you.

Steam Support
Roland

Your help request: I have a question about the Steam Community
Related to: Steam

Message from you on Dec 25
Dec 25, 2024, There are several comments that were made to other users... they are listed as being made in 2021. However they were made today or yesterday!!! This was not a result of a phishing attempt!!!! I know this for a FACT!!!I I have made ALL actions to secure my account already. I sincerely believe this is a Steam issue and not one of my own doing. This issue needs to be investigated in a timely manner, and not left to MYSELF to figure out who is doing this!!!!!

Message from Steam Support on Dec 26
Hello,

Thank you for that information. We understand how you feel.

It looks like this help request is a duplicate of another that you submitted.


Steam Support
Roland


As recommended by Steam support, I am posting this to the Steam community.


These are two separate tickets, I submitted two tickets because i believe they refer to two separate issues.

After reviewing network activity the only incoming/outgoing activity was for an automatic steam client update relating to the steam winter sale.

I wish to point out that i am not requesting recovery of items, but attempting to report to Steam what occurred.

I put it to you "The Community", How ignorant or effective is Steam support?

[Chika Ogiue]

Opprinnelig skrevet av Red-4-Golf:

Pray-tell what would that be?

You.

You can claim you don't do this and don't do that, but at the end of the day, the fact you've been phished at least 3 times tells a different story.

[Callahan420]

Thought this looked familiar
https://steamcommunity.com/discussions/forum/10/4625853880055397112/

My reply in the other thread.

Opprinnelig skrevet av Callahan420:

The OP will not accept responsibility. Always wants to say this PC.

So my question which is it. If you login to only play games then where are you logged into the forums and posting from this is considered browsing and not just playing games.

I highly doubt the PC is used just to play games anyway.

On the other hand they are on the other PC logged in and fell for a phishing scam or got malware.

Opprinnelig skrevet av Blitzwing:

I have 2 PCs. To use Internet I have a different PC. The PC for Steam games is for games only.
I log in into steam only via installed steam launcher,

Opprinnelig skrevet av Blitzwing:

Again, the gaming PC is not used for browsing at all. Still somehow criminals did find a way.

[Red-4-Golf]

Opprinnelig skrevet av Callahan420:

Thought this looked familiar
https://steamcommunity.com/discussions/forum/10/4625853880055397112/

My reply in the other thread.

Opprinnelig skrevet av Callahan420:

The OP will not accept responsibility. Always wants to say this PC.

So my question which is it. If you login to only play games then where are you logged into the forums and posting from this is considered browsing and not just playing games.

I highly doubt the PC is used just to play games anyway.

On the other hand they are on the other PC logged in and fell for a phishing scam or got malware.

i also no longer follow hyper links made in community hub. also community hub and Steam market are Forced on us by Steam/Valve. So tell me how using the steam desktop is considered surfing,searching the internet? if that is the case Steam would HAVE to take at least partial liability in security and client functionality.

[Boblin the Goblin]

Opprinnelig skrevet av Red-4-Golf:

Opprinnelig skrevet av Callahan420:

Thought this looked familiar
https://steamcommunity.com/discussions/forum/10/4625853880055397112/

My reply in the other thread.

i also no longer follow hyper links made in community hub. also community hub and Steam market are Forced on us by Steam/Valve. So tell me how using the steam desktop is considered surfing,searching the internet? if that is the case Steam would HAVE to take at least partial liability in security and client functionality.

There is no requirement to use the market or community hubs. In fact, you can have an account and never use them.

[Red-4-Golf]

Opprinnelig skrevet av Boblin the Goblin:

Opprinnelig skrevet av Red-4-Golf:

i also no longer follow hyper links made in community hub. also community hub and Steam market are Forced on us by Steam/Valve. So tell me how using the steam desktop is considered surfing,searching the internet? if that is the case Steam would HAVE to take at least partial liability in security and client functionality.

There is no requirement to use the market or community hubs. In fact, you can have an account and never use them.

Very true, and as a user then i should be given the "Choice" if they are part of my desktop client! But , what has this to do with the discussion topic?

[Brian9824]

Opprinnelig skrevet av Red-4-Golf:

Opprinnelig skrevet av Boblin the Goblin:

There is no requirement to use the market or community hubs. In fact, you can have an account and never use them.

Very true, and as a user then i should be given the "Choice" if they are part of my desktop client! But , what has this to do with the discussion topic?

You claimed they were forced on you, they aren't. You have a choice in using them, but it's not reasonable to expect them to create a customized client for you with only the features you want

[Ontrix_Kitsune]

Just a note for you: I've had my steam account since 2010 and I've never been phished, scammed, or had my account hijacked even once.

During the same time you have fallen victim to it 3 times. Maybe you can figure out what went wrong there.

[IFIYGD]

Opprinnelig skrevet av Red-4-Golf:

This PC has only has three uses! an e-mail account, i delete ALL messages there without opening any of them. A Steam client, and a network monitoring tool to identify incoming/outgoing packets.

I do not search the internet, download or VISIT 3rd party sites with this device. It is also NOT linked to any other network devices or accounts!!!

So, do you also know every single thing the other 2 users on the PC are doing? I could see your point if you didn't outright say that 2 other people use the same PC. If 3 people are using the same PC, are you sure that neither of them is searching the internet or has visited or used any third party websites, especially if your Steam account is set to auto-login, or they have access to your login details? And if you say you are 100% sure, how?

Your network monitoring tool isn't going to tell you if either (or both) of them are lying to you about visiting or using gambling/trading/cash-out sites, using their accounts and/or yours. Gambling addicts are fairly well-known for lying, and some of them do it surprisingly well.
And relying on an (unknown to us) "network monitoring tool" to protect you against malware, keyloggers, or other malicious files that are becoming more and more sophisticated? Network monitoring tools are not infallible. Even the best anti-virus/anti-malware/firewall software packages are not infallible, or there would not be so many data breaches as there are these days.

[Red-4-Golf]

Opprinnelig skrevet av IFIYGD:

Opprinnelig skrevet av Red-4-Golf:

This PC has only has three uses! an e-mail account, i delete ALL messages there without opening any of them. A Steam client, and a network monitoring tool to identify incoming/outgoing packets.

I do not search the internet, download or VISIT 3rd party sites with this device. It is also NOT linked to any other network devices or accounts!!! [/quote]
So, do you also know every single thing the other 2 users on the PC are doing? I could see your point if you didn't outright say that 2 other people use the same PC. If 3 people are using the same PC, are you sure that neither of them is searching the internet or has visited or used any third party websites, especially if your Steam account is set to auto-login, or they have access to your login details? And if you say you are 100% sure, how?

Your network monitoring tool isn't going to tell you if either (or both) of them are lying to you about visiting or using gambling/trading/cash-out sites, using their accounts and/or yours. Gambling addicts are fairly well-known for lying, and some of them do it surprisingly well.
And relying on an (unknown to us) "network monitoring tool" to protect you against malware, keyloggers, or other malicious files that are becoming more and more sophisticated? Network monitoring tools are not infallible. Even the best anti-virus/anti-malware/firewall software packages are not infallible, or there would not be so many data breaches as there are these days. [/quote]

i said three "uses" not three "users"

[IFIYGD]

Opprinnelig skrevet av Red-4-Golf:

i said three "uses" not three "users"

Yeah, my bad. Tiny text on a laptop, and I misread it.

[Red-4-Golf]

Opprinnelig skrevet av Ontrix_Kitsune:

Just a note for you: I've had my steam account since 2010 and I've never been phished, scammed, or had my account hijacked even once.

During the same time you have fallen victim to it 3 times. Maybe you can figure out what went wrong there.

unless your attempting to hijack this discussion topic what does your comment have to do with the OP?

[Chika Ogiue]

Opprinnelig skrevet av Red-4-Golf:

unless your attempting to hijack this discussion topic what does your comment have to do with the OP?

It has quite a bit to do with your situation. As in, it is an indicator that this is not normal. The fact it has happened to you three times at least, is a very clear sign that you are doing something to cause this.

Here's the thing. Steam accounts are not hacked. And if they were, what would make your account more of an appealing target than that of a Valve employee or a well known Streamer? The vast majority of our accounts -- including yours -- are not worth expending the effort of attempting to hack into Valve's systems to gain access.

On the other hand, phishing is so easy, there's little reason NOT to target even small accounts in order to use them to gain access to more. And to be phished requires the account user to be lax in their actions.

So think, really think, about why you have had this happen to you at least three times regardless of the measures you claim to be taking. What are you doing that is common to all of those instances?

[Brian9824]

Opprinnelig skrevet av Red-4-Golf:

Opprinnelig skrevet av Ontrix_Kitsune:

Just a note for you: I've had my steam account since 2010 and I've never been phished, scammed, or had my account hijacked even once.

During the same time you have fallen victim to it 3 times. Maybe you can figure out what went wrong there.

unless your attempting to hijack this discussion topic what does your comment have to do with the OP?

Its perfectly on topic, i've had my account 20+ years and never had mine compromised either. If your repeatedly having your account compromised its not a steam issue, its an issue with you and what you are doing that is leading to it being compromised.

[PocketYoda]

You know a sure way to stop being scammed.. Never use games that need Steam marketplace, Never use Steam Marketplace and there is nothing to steal. No way to affect your account.

[Chika Ogiue]

Opprinnelig skrevet av PocketYoda:

You know a sure way to stop being scammed.. Never use games that need Steam marketplace, Never use Steam Marketplace and there is nothing to steal. No way to affect your account.

It'll stop the scamming, but it won't stop the phishing that leads to the scamming.