Community Review of Steam support

[Red-4-Golf]

Your help request: I have an account data or deletion of data question
Related to: Steam

Message from you on Dec 25
Today Dec 25, I was logged out a few hours today, when i returned there were several transactions listed in marketplace, none of which i made!!! I am attempting to reset my password. However the steam client will not allow me to. I am losing my inventory items. am am currently logged into my account but unable to update my security. when i logged out my wallet was .02 cents, now its 14.19!!! This was NO result of a phishing scam.

Message from Steam Support on Dec 26

Hello,

Thank you for that information. We understand how you feel.

If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.

Someone may have gained access to your Steam account through spoofing, phishing, or malware.

As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.

I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.

Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.

Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.

To make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.

To learn how to avoid scams or hijackings, please see our Trade Scam article.

If you have any further questions, please let us know - we will be happy to assist you.

Steam Support
Roland

Your help request: I have a question about the Steam Community
Related to: Steam

Message from you on Dec 25
Dec 25, 2024, There are several comments that were made to other users... they are listed as being made in 2021. However they were made today or yesterday!!! This was not a result of a phishing attempt!!!! I know this for a FACT!!!I I have made ALL actions to secure my account already. I sincerely believe this is a Steam issue and not one of my own doing. This issue needs to be investigated in a timely manner, and not left to MYSELF to figure out who is doing this!!!!!

Message from Steam Support on Dec 26
Hello,

Thank you for that information. We understand how you feel.

It looks like this help request is a duplicate of another that you submitted.


Steam Support
Roland


As recommended by Steam support, I am posting this to the Steam community.


These are two separate tickets, I submitted two tickets because i believe they refer to two separate issues.

After reviewing network activity the only incoming/outgoing activity was for an automatic steam client update relating to the steam winter sale.

I wish to point out that i am not requesting recovery of items, but attempting to report to Steam what occurred.

I put it to you "The Community", How ignorant or effective is Steam support?

[cSg|mc-Hotsauce]

Originally posted by Red-4-Golf:

Community Review of Steam support

Your help request: I have an account data or deletion of data question
Related to: Steam

Message from you on Dec 25
Today Dec 25, I was logged out a few hours today, when i returned there were several transactions listed in marketplace, none of which i made!!! I am attempting to reset my password. However the steam client will not allow me to. I am losing my inventory items. am am currently logged into my account but unable to update my security. when i logged out my wallet was .02 cents, now its 14.19!!! This was NO result of a phishing scam.

Message from Steam Support on Dec 26

Hello,

Thank you for that information. We understand how you feel.

If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.

Someone may have gained access to your Steam account through spoofing, phishing, or malware.

As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.

I’m sorry to hear that your items were removed without your permission. Unfortunately, Steam Support does not restore scammed, lost, or stolen items for any reason.

Since Steam Support does not remove items from accounts, we'd have to duplicate an item to restore it. Duplication lowers the value of all items by reducing their scarcity and inflating the economy, which affects everyone involved in trading and the Market. To maintain the value of everyone’s inventory, we do not restore items. For more information, please see the Steam Item Restoration Policy.

Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.

To make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.

To learn how to avoid scams or hijackings, please see our Trade Scam article.

If you have any further questions, please let us know - we will be happy to assist you.

Steam Support
Roland

Your help request: I have a question about the Steam Community
Related to: Steam

Message from you on Dec 25
Dec 25, 2024, There are several comments that were made to other users... they are listed as being made in 2021. However they were made today or yesterday!!! This was not a result of a phishing attempt!!!! I know this for a FACT!!!I I have made ALL actions to secure my account already. I sincerely believe this is a Steam issue and not one of my own doing. This issue needs to be investigated in a timely manner, and not left to MYSELF to figure out who is doing this!!!!!

Message from Steam Support on Dec 26
Hello,

Thank you for that information. We understand how you feel.

It looks like this help request is a duplicate of another that you submitted.


Steam Support
Roland


As recommended by Steam support, I am posting this to the Steam community.


These are two separate tickets, I submitted two tickets because i believe they refer to two separate issues.

After reviewing network activity the only incoming/outgoing activity was for an automatic steam client update relating to the steam winter sale.

I wish to point out that i am not requesting recovery of items, but attempting to report to Steam what occurred.

I put it to you "The Community", How ignorant or effective is Steam support?

It happened again?

https://steamcommunity.com/discussions/forum/0/4511003079824694115/

[rawWwRrr]

Originally posted by Red-4-Golf:

As recommended by Steam support, I am posting this to the Steam community.

Where did they say that?

[Chika Ogiue]

Originally posted by Red-4-Golf:

I put it to you "The Community", How ignorant or effective is Steam support?

Why do you keep falling for scams?

[xBCxRangers]

I got hit for that once, having two separate tickets for two separate issues, as they didn't READ, and found it to be duplicate.

In short, Steam Support bots responses, and very rarely read the reports they ban.

I just got off ban for a week, for posting a matter they felt was only, in the wrong section. A week, for that.

Simple answer, i would not trust my money with a company that cannot decipher simple matters, and spend my money elsewhere.

In short post complaints here. Buy your product elsewhere.

[KalGimpa]

i thought it looked familiar

op, is this now the third time?

if so, at what point do you see what it is that you are doing wrong?

[Komarimaru]

This is why you keep your PC clean, and quit using 3rd party sites for trading. And quit entering your information on other sites.

They did the right thing, closing the other ticket since a duplicate, and I'd start practicing better habits in the future, since this is the 3rd or 4th time you've been compromised I believe?

[Red-4-Golf]

This PC has only has three uses! an e-mail account, i delete ALL messages there without opening any of them. A Steam client, and a network monitoring tool to identify incoming/outgoing packets.

I do not search the internet, download or VISIT 3rd party sites with this device. It is also NOT linked to any other network devices or accounts!!!

[miamew3]

Originally posted by Red-4-Golf:

This PC has only has three uses! an e-mail account, i delete ALL messages there without opening any of them. A Steam client, and a network monitoring tool to identify incoming/outgoing packets.

I do not search the internet, download or VISIT 3rd party sites with this device. It is also NOT linked to any other network devices or accounts!!!

Well your obliviously doing some thing wrong if your account keeps getting hijacked.

May be worth bushing up on how scams work
https://steamcommunity.com/sharedfiles/filedetails/?id=784477482

[pckirk]

Only you have access to your account log in username / password combo.

You the user are responsible for your account safety. Not Steam.

Do all the steps to secure your account:

Your account was phished / hijacked. Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

4. Change passwords from a trusted/clean device.

5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Steam will NOT return lost funds or Items.

https://help.steampowered.com/en/wizard/HelpWithAccount

[76561199807549994]

We understand how you feel. Have you tried turning it off and on again? We understand how you feel.

[KalGimpa]

Originally posted by Red-4-Golf:

This PC has only has three uses! an e-mail account, i delete ALL messages there without opening any of them. A Steam client, and a network monitoring tool to identify incoming/outgoing packets.

I do not search the internet, download or VISIT 3rd party sites with this device. It is also NOT linked to any other network devices or accounts!!!

as i said in your other thread

"Originally posted by Red-4-Golf:
when you purchase Any game in the steam store, you agree to let steam or valve to use as they see fit,, under whatexer coutries law aplies. it doesnt if it single player or not that data gets uploaded the this communty hub. plenty of sites data mine for this info, one i even use is steam db. but for them to stay active they are watched closely by steam,, they really have no connection to steam at all. but if they can get the info will that stop a shady site from collecting the same and even more info,, because we all know that criminals are moral or ethical and would NEVER do that because its against the rules?

sorry it happened, partner

maybe think about it like

"why me?"

if it is as easy as you say to use this data to steal an account, why did they pick yours?

what set you apart?

the most likely thing is phishing

it could have been a virus

if it was not that, and you have at&t, you could have had your data released

it was a full leak with names, addresses and everything

it would give the bad actors at least a base to start revovery

they would still need other info that the data you talk about does not reveal, though

i have been around for ten years

i have not had my account hijacked once

two times seems that something is going on on your end
edit:

as to the op, i would actually like to have a separated launcher and community/store

it would not stop the hijacks

but it would be nice to have a simple launcher for the games"

that is the one where you hinted we were lying

"Red-4-Golf Aug 9 @ 9:27pm 

Much easier for me to state an embarrassing truth then you to prove your not just lying"

[Red-4-Golf]

Those posts or discussions have nothing to do with this one. They are however why I created This PC. For this sole reason. Separate modem, separate network, separate IP provider. no other pc's or accounts, it was created for one thing and one thing only. because of those discussions. so please continue.

[Chika Ogiue]

Originally posted by Red-4-Golf:

Those posts or discussions have nothing to do with this one. They are however why I created This PC. For this sole reason. Separate modem, separate network, separate IP provider. no other pc's or accounts, it was created for one thing and one thing only. because of those discussions. so please continue.

You may have changed PCs, but you didn't change the root cause.

[Nx Machina]

You keep getting your account compromised because you choose not to take security seriously.

Based on your previous thread this makes it the third time.

https://steamcommunity.com/discussions/forum/0/4511003079824694115/

Follow the advice to secure your account in post #9.

And finally:

Accounts are PHISHED because the end user gave away all their account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code, or scanning the QR code or authorising via fingerprint giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link, signing in through a fake login window etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

The weakest link is the end user, not the security offered.

[Red-4-Golf]

Originally posted by Chika Ogiue:

Originally posted by Red-4-Golf:

Those posts or discussions have nothing to do with this one. They are however why I created This PC. For this sole reason. Separate modem, separate network, separate IP provider. no other pc's or accounts, it was created for one thing and one thing only. because of those discussions. so please continue.

You may have changed PCs, but you didn't change the root cause.

Pray-tell what would that be? I do not surf, search or use this PC for any other reason The e-mail used is exclusive to steam. and only messages I have opened now are when i require a steam request for the 2fa login code. and only from the Steam desktop client exclusively. And never the Steam web client. :)