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mikebou 2024 年 12 月 19 日 下午 2:14
Keen Software House - Another Possible Scam
fluxtorrent has rightly pointed out that my use of the word “scammers” was not constructive or conducive to positive discussion. Therefore, I have edited my original post to be more polite and constructive.

This is to Steam management:

I’d like to express my concerns regarding the upcoming pre-order for Space Engineers 2 and the developer, Keen Software House. While I understand that the game is currently in alpha, I feel it’s important to raise awareness about their track record with previous games and how that impacts customer trust.

Keen Software House has unfortunately abandoned several of their past projects, including games that were offered as pre-orders, leaving many players dissatisfied and with unresolved issues. This has led me to question whether it is fair for players to invest in a new title without more assurances about its completion and development.

While I understand that early access and alpha releases are common in the industry, I believe that companies with a history of unfinished games should be held to a higher standard when asking for pre-orders. I would like to request that Steam consider a more cautious approach when allowing pre-orders for new titles from developers with such a track record. Increased transparency and clearer communication regarding development milestones could help rebuild trust within the community.

As a concerned customer, I believe developers should be held accountable for their promises, and it’s my hope that Steam can help ensure a fairer process for all involved.

Thank you for taking the time to consider my feedback. I’m looking forward to seeing how the situation evolves and hope that Space Engineers 2 can meet the expectations of its community.
最后由 mikebou 编辑于; 2024 年 12 月 20 日 上午 5:14
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正在显示第 1 - 15 条,共 50 条留言
Boblin the Goblin 2024 年 12 月 19 日 下午 2:32 
Not updating a game after a full release isn't 'abandoning' it.

If the game was up for pre-release and never released, everyone who paid money can get a refund since it never was released.

If you don't want to buy a game in alpha, don't buy the game upon release in Early Access. Steam isn't going to put a restriction on one developer because people keep getting burned.
d3str0y3r 2024 年 12 月 19 日 下午 2:39 
引用自 mikebou
This is to the Steam management.

They do not read anything posted here...

Valve warns you that early access games may never be completed. People need to start reading the big blue box.

引用自 Steam
Note: Games in Early Access are not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

Updating a full release or early access is not a mandatory requirement for any dev that sells on Steam.

If you don't like their games.... DON'T BUY THEM! It's really that simple.

引用自 mikebou
If Steam insist on supporting Keen Software House, I for one will no longer purchase any game on this platform. To support such a developer is criminal at best,.

Seeing as they wouldn't even notice you're gone. I don't think that's going to persuade Valve to do anything.
最后由 d3str0y3r 编辑于; 2024 年 12 月 19 日 下午 2:45
mikebou 2024 年 12 月 20 日 上午 12:34 
引用自 d3str0y3r
引用自 mikebou
This is to the Steam management.

They do not read anything posted here...

Valve warns you that early access games may never be completed. People need to start reading the big blue box.

引用自 Steam
Note: Games in Early Access are not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

Updating a full release or early access is not a mandatory requirement for any dev that sells on Steam.

If you don't like their games.... DON'T BUY THEM! It's really that simple.

引用自 mikebou
If Steam insist on supporting Keen Software House, I for one will no longer purchase any game on this platform. To support such a developer is criminal at best,.

Seeing as they wouldn't even notice you're gone. I don't think that's going to persuade Valve to do anything.

Actually have a look at what I was saying instead of jumping on the 'rules of ea bandwagon'.
My point is that Steam are allowing companies like Keen to continually rip people off. Keen have a particularly bad reputation and in my mind, if Steam wants to have a good reputation, then don't allow companies like Keen to release early access crowd funding games.
If Steam do continue to allow such conduct, then yeah, I'll go and by my games elsewhere.
mikebou 2024 年 12 月 20 日 上午 12:35 
引用自 Boblin the Goblin
Not updating a game after a full release isn't 'abandoning' it.

If the game was up for pre-release and never released, everyone who paid money can get a refund since it never was released.

If you don't want to buy a game in alpha, don't buy the game upon release in Early Access. Steam isn't going to put a restriction on one developer because people keep getting burned.
And no, here you are wrong, the refund was expired before anyone realised what was happening. Some research on your part about Miner Wars 2081 will show you that a lot of people were severely ripped off by Keen and Steam has done nothing about it.
Crazy Tiger 2024 年 12 月 20 日 上午 12:43 
Bad products are allowed to exist and be sold, you know. People are responsible for their own purchasing decisions.

You're free to use other stores, of course. I think that most of us here use multiple ones.

But you know it's just an empty threat without meaning you're making, right? It doesn't really matter if you go elsewhere for your games.

引用自 mikebou
in my mind, if Steam wants to have a good reputation, then don't allow companies like Keen to release early access crowd funding games.
In your mind, sure. Reality, though...
最后由 Crazy Tiger 编辑于; 2024 年 12 月 20 日 上午 12:44
mikebou 2024 年 12 月 20 日 上午 1:31 
引用自 Crazy Tiger
Bad products are allowed to exist and be sold, you know. People are responsible for their own purchasing decisions.

You're free to use other stores, of course. I think that most of us here use multiple ones.

But you know it's just an empty threat without meaning you're making, right? It doesn't really matter if you go elsewhere for your games.

引用自 mikebou
in my mind, if Steam wants to have a good reputation, then don't allow companies like Keen to release early access crowd funding games.
In your mind, sure. Reality, though...
Yes bad products do exist. And yes, I do have a choice. But if your over righteous acceptance of bad ethics is anything to go by, then I'll leave your attempt at belittling me alone. Don't let the door hit you on the way out.
Oh and try to understand what is a threat, and what are natural consequences. Conflagration on your part is just pitiful. I wasn't making a threat.
最后由 mikebou 编辑于; 2024 年 12 月 20 日 上午 1:34
Crazy Tiger 2024 年 12 月 20 日 上午 1:46 
引用自 mikebou
引用自 Crazy Tiger
Bad products are allowed to exist and be sold, you know. People are responsible for their own purchasing decisions.

You're free to use other stores, of course. I think that most of us here use multiple ones.

But you know it's just an empty threat without meaning you're making, right? It doesn't really matter if you go elsewhere for your games.


In your mind, sure. Reality, though...
Yes bad products do exist. And yes, I do have a choice. But if your over righteous acceptance of bad ethics is anything to go by, then I'll leave your attempt at belittling me alone. Don't let the door hit you on the way out.
Oh and try to understand what is a threat, and what are natural consequences. Conflagration on your part is just pitiful. I wasn't making a threat.
Ah, ad hominem attacks when people disagree. Quelle surprise.

I'm not belittling you in any way, certainly don't see how. I'm also not accepting "bad theics", but I don't put value in "ethics" that internet people pretend to have anyway. After all, people just use the word "ethics" when they in reality mean "I don't like it", but of course "ethics" sounds better.

You are making a threat by saying you'll go elsewhere if they don't change things. Your "natural consequences" are uttered in a threat form. Though it matters 0% whether you keep using Steam or not, Valve won't notice.

Still doesn't change that a company doesn't have to sever ties with a publisher just because you don't like them, though.
mikebou 2024 年 12 月 20 日 上午 1:58 
引用自 Crazy Tiger
引用自 mikebou
Yes bad products do exist. And yes, I do have a choice. But if your over righteous acceptance of bad ethics is anything to go by, then I'll leave your attempt at belittling me alone. Don't let the door hit you on the way out.
Oh and try to understand what is a threat, and what are natural consequences. Conflagration on your part is just pitiful. I wasn't making a threat.
Ah, ad hominem attacks when people disagree. Quelle surprise.

I'm not belittling you in any way, certainly don't see how. I'm also not accepting "bad theics", but I don't put value in "ethics" that internet people pretend to have anyway. After all, people just use the word "ethics" when they in reality mean "I don't like it", but of course "ethics" sounds better.

You are making a threat by saying you'll go elsewhere if they don't change things. Your "natural consequences" are uttered in a threat form. Though it matters 0% whether you keep using Steam or not, Valve won't notice.

Still doesn't change that a company doesn't have to sever ties with a publisher just because you don't like them, though.

And again your purview of what a threat is, is not accurate. Try to understand consequences vs threat. If I said I'd take legal action, that's a threat. If I feel that I can no longer shop somewhere and state that, that's a consequence. And no, Valve won't notice. That statement was not meant to dissuade.
You did try to belittle me by trying to suggest that an apparent threat was hollow or empty. Tell me, what was your goal with this statement if it was not to belittle.
I don't attack those that disagree with me. I attack how they disagree.
Your view of ethics is disturbing at best. It's a sign that society no longer values ethics in business. It used to be valued. Obviously I'm in the minority now. But I don't move with a crowd just because they no longer value something good.
Chika Ogiue 2024 年 12 月 20 日 上午 2:26 
引用自 mikebou
Actually have a look at what I was saying instead of jumping on the 'rules of ea bandwagon'.
My point is that Steam are allowing companies like Keen to continually rip people off. Keen have a particularly bad reputation and in my mind, if Steam wants to have a good reputation, then don't allow companies like Keen to release early access crowd funding games.
If Steam do continue to allow such conduct, then yeah, I'll go and by my games elsewhere.

How are they ripping you off? If the game is in early access, you are WARNED that it may not reach full release and / or may change to significantly. You are advised not to buy if those points make you uneasy.

Likewise, if a game is permanently a pre-order (which is unlikely given how Valve have to approve each pre-order before it can go live -- and they are very stingy on approving them) you can get a full refund before release.

If you don't like their games, don't buy them. But you have no right to demand they be removed from Steam because you don't like them and don't understand what early access actually entails.
mikebou 2024 年 12 月 20 日 上午 2:42 
引用自 Chika Ogiue
引用自 mikebou
Actually have a look at what I was saying instead of jumping on the 'rules of ea bandwagon'.
My point is that Steam are allowing companies like Keen to continually rip people off. Keen have a particularly bad reputation and in my mind, if Steam wants to have a good reputation, then don't allow companies like Keen to release early access crowd funding games.
If Steam do continue to allow such conduct, then yeah, I'll go and by my games elsewhere.

How are they ripping you off? If the game is in early access, you are WARNED that it may not reach full release and / or may change to significantly. You are advised not to buy if those points make you uneasy.

Likewise, if a game is permanently a pre-order (which is unlikely given how Valve have to approve each pre-order before it can go live -- and they are very stingy on approving them) you can get a full refund before release.

If you don't like their games, don't buy them. But you have no right to demand they be removed from Steam because you don't like them and don't understand what early access actually entails.
Thank you for your response, but I believe you’re overlooking a few important factors regarding both the developer and the platform’s role in this situation.

Developer Accountability: While it’s true that early access games come with disclaimers, this does not absolve developers from responsibility for their past actions. Keen Software House has a history of abandoning projects, and their approach to early access and crowdfunding has left many customers feeling misled. It’s not just about the game not reaching full release, it’s about the trust and reputation of the developer, which has been called into question due to their lack of follow-through on previous promises. Steam can do more to protect its customers by setting higher standards for developers with poor track records.

Ethical Concerns with Early Access & Pre-Orders: Early access can be a valuable tool for game development, but it has also been abused by some developers as a cash grab rather than a genuine opportunity for feedback and improvement. It’s not just about whether a game may change; it’s about whether unfinished products are being sold in the first place. By allowing games like Space Engineers 2 to be sold under early access or pre-order, Steam is allowing a platform that can mislead customers, even with refund policies in place. Refunds are not a perfect solution, as not everyone is aware of the potential risks before purchasing, and it doesn't change the fact that customers can feel cheated if they’ve been misled about the state of a game.

The Role of Steam: As the largest digital storefront, Steam has a responsibility to ensure that developers are acting ethically and delivering products that meet a certain standard of quality and transparency. If Steam is to maintain its reputation, it should act as a gatekeeper by ensuring that developers with poor histories—such as Keen Software House—are held accountable. Simply giving a refund doesn’t fix the systemic issue of bad practices in early access games; it allows them to continue exploiting consumers with impunity. Steam should act to protect customers from developers who have repeatedly failed to deliver on their promises.

In conclusion, my concern isn’t just about disliking a game or not understanding early access, it’s about ensuring that customers are protected from developers who repeatedly fail to deliver. Allowing such practices to continue without scrutiny only encourages more of the same, which ultimately damages both the platform and consumer trust.
Nx Machina 2024 年 12 月 20 日 上午 2:45 
Consumers need to take responsibility for their choice to purchase a product which is very clearly described as to what it is:

What is an Early Access title?

Get instant access and start playing; get involved with this game as it DEVELOPS.

This Early Access game is NOT COMPLETE and MAY OR MAY NOT CHANGE FURTHER. If YOU are not excited to play this game in its CURRENT STATE, then YOU should WAIT to see IF the game progresses further in DEVELOPMENT.

Is waiting a problem?


Secondly is anyone forced to do the following?

1) Go to the store page.

2) Add the game to their cart.

3) View their cart.

4) Continue to payment.

5) Enter the security code if they are using a card.

6) Tick the Steam Subscriber Agreement box.

7) Click purchase.


No, because purchasing is voluntary not mandatory and that is exactly what your local consumer agency will tell you especially with that very clear disclaimer about what an Early Access game is. "Sorry sir but you choose to purchase that Early Access game knowing exactly what it is you were purchasing".
最后由 Nx Machina 编辑于; 2024 年 12 月 20 日 上午 2:56
mikebou 2024 年 12 月 20 日 上午 3:07 
引用自 Nx Machina
Consumers need to take responsibility for their choice to purchase a product which is very clearly described as to what it is:

What is an Early Access title?

Get instant access and start playing; get involved with this game as it DEVELOPS.

This Early Access game is NOT COMPLETE and MAY OR MAY NOT CHANGE FURTHER. If YOU are not excited to play this game in its CURRENT STATE, then YOU should WAIT to see IF the game progresses further in DEVELOPMENT.

Is waiting a problem?


Secondly is anyone forced to do the following?

1) Go to the store page.

2) Add the game to their cart.

3) View their cart.

4) Continue to payment.

5) Enter the security code if they are using a card.

6) Tick the Steam Subscriber Agreement box.

7) Click purchase.


No, because purchasing is voluntary not mandatory and that is exactly what your local consumer agency will tell you especially with that very clear disclaimer about what an Early Access game is. "Sorry sir but you choose to purchase that Early Access game knowing exactly what it is you were purchasing".

Thank you for your response. I do agree that consumers need to take responsibility for their choices, but I believe there’s more nuance to consider in this situation.

Consumer Responsibility and Developer Accountability: Yes, purchasing a game is a voluntary action, and players do need to take responsibility for their choices. However, the issue at hand is not just the act of purchasing, but the information consumers are presented with. While Early Access games are clearly labeled, the underlying issue is that some developers use Early Access as a way to fund incomplete products without meaningful commitment to finishing them. This is where developer accountability comes in. A product should not be marketed in a way that misleads customers into thinking that paying for early access will lead to a reliable, long-term product. Consumers may be excited to support the game, but they might not fully understand the risks of investing in an unfinished product from a developer with a poor track record.

Steam's Role in Protecting Consumers: While no one is forced to make a purchase, Steam, as a platform, holds significant power in ensuring ethical business practices. The steps you outlined to purchase a game are true, but the crux of the issue is that Steam, as a storefront, is enabling practices that allow developers with a history of abandoning games to continue to profit from early access and pre-order schemes. The system is set up in a way that makes it easy for users to impulsively purchase games without understanding the full scope of the risks involved, particularly when a developer has a poor reputation. In essence, Steam is not just a neutral marketplace; it plays an active role in shaping the types of products it allows to be sold, and it could do more to protect customers from such situations.

Ethical Considerations Beyond the Consumer's Choice: It’s not just about individual responsibility. There’s a larger question of ethical consumerism and whether it’s right for platforms to profit from games that may never be finished or delivered as promised. The current system allows developers to ask for funding without delivering any guarantees. Consumers may be fully aware of Early Access disclaimers, but they might not be fully aware of the history of unfulfilled promises that many developers, like Keen Software House, have left behind.

While waiting may not be a problem for some consumers, the cumulative effect of failed Early Access projects is a major issue for the broader gaming community. If Steam continues to support developers who have repeatedly failed to deliver, it’s not just about individual purchases; it’s about the long-term impact on trust in the platform and its ability to vet games properly.

In conclusion, yes, consumers need to be responsible for their purchases, but so too does Steam in ensuring that developers with poor reputations aren’t allowed to exploit the system. The platform can act as a gatekeeper to protect both consumers and developers, fostering an environment where ethical practices and finished products are the norm, not the exception.
fluxtorrent 2024 年 12 月 20 日 上午 3:14 
39 games in 10 years, no one of value lost.

Don't want it, don't buy it. No one should have to have someone like you make their purchase decision for them
Chika Ogiue 2024 年 12 月 20 日 上午 3:16 
引用自 mikebou
SNIP

Don't ask an AI to reply for you.
mikebou 2024 年 12 月 20 日 上午 3:32 
引用自 fluxtorrent
Oh and for reference, the OP was permabanned from the SE community for his toxicity, this is why he's on his crusade. I was one of the many who rejoiced.

When your "crusade" lasts more than 6 years, consult a doctor.

www.betterhelp.com
I see you’ve brought up my ban and my ongoing concerns with Keen Software House. I want to clarify a few things to provide context for my "crusade," as you put it.

My Frustration with Keen: My issues stem from feeling deeply let down as a paying customer of Medieval Engineers. I invested in the game and its promises, only to see it abandoned without adequate resolution. When I raised these concerns persistently, I was banned. While I’ll admit my tone wasn’t always constructive, my intent was to hold the company accountable for their actions.

The Ban: My ban doesn’t erase the validity of my concerns. It does, however, highlight the need for more open communication between developers and their community, especially when things don’t go as planned. Criticism, even when strongly worded, shouldn’t be met with silence or exclusion—it should spark dialogue.

The Bigger Picture: My continued frustration isn’t about holding a grudge for its own sake—it’s about advocating for fair treatment of customers and a better experience for future players. If I didn’t care about games like Space Engineers and Medieval Engineers, I wouldn’t bother speaking up.

If you disagree with my points, let’s have a constructive conversation about them. Resorting to dismissiveness or insults doesn’t help anyone.
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发帖日期: 2024 年 12 月 19 日 下午 2:14
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