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A memory leak is when a program doesn't release RAM, but it keeps taking more. Eventually, you use up so much RAM (or vRAM) than your system slows to a crawl, bugs out, or crashes.
So if they can't play a game due to a memory leak, it is because their vRAM is filling up, then crashing the game when the game can't access free vRAM to function.
Usually that's a case of "so do you have 4GB or 8GB installed?" and "how much memory out of your total is in use before you launched it?"
Typically it's just people thinking 4GB/8GB will do perfectly with... everything.
That's precisely what people do: they have no way of knowing anything, so they just use technical terms they have picked up at some point, like "memory leak" or "badly optimized".