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Don't hold your breath - IT's been going on 3 years now with my ticket. (yes you read correctly) - > Yes, I've sense solved it .. had to start totally over, but Steam never did respond, except w/the the generic ticket received, Steam is experiencing a higher than usual .. blah blah blah .. we will get to you as soon as we can ... crap.
Basically ... If it costs them time and/or money - don't expect a big hurry on it ... They only want to make money - not spend it.