Can Steam moderators put this somewhere on the Cyberpunk 2077 store page? It's time Sensitive

[Brian9824]

https://nordic.ign.com/news/42423/cyberpunk-2077-cdpr-says-it-will-refund-copies-if-players-cant-get-them-from-stores

So CDPR is saying if Steam doesn't offer a refund they will supposedly refund you out of their own pocket, but only if you contact them by Monday. So this needs to be communicated to people ASAP so they know this.

[Mad Scientist]

What does this have to do with the Steam Discussions section?
It's up to the Developer if they want to add anything and sticky it in their own section. Last time someone asked for them to do something on behalf of others, it was moderators of that section giving bad information to users.

Also note this part: "physical or digital version bought at retail", this may or may not include Steam itself without such specification, so far it's definitely for XBOX and Playstation.

[Brian9824]

Escrito originalmente por Mr. Gentlebot:

What does this have to do with the Steam Discussions section?
It's up to the Developer if they want to add anything and sticky it in their own section. Last time someone asked for them to do something on behalf of others, it was moderators of that section giving bad information to users.

Also note this part: "physical or digital version bought at retail", this may or may not include Steam itself without such specification, so far it's definitely for XBOX and Playstation.

Forum moderators for them have said that it applies to steam - https://steamcommunity.com/app/1091500/discussions/0/2988665684347262838/?ctp=4#c2995421717749468268

I've already seen multiple posts on Steam community forums about people wanting refunds and unable to get them, Steam has done similar on the past and put notices on game pages like with No Mans Sky so it needs clarification

Such as when they did this - https://www.rockpapershotgun.com/images/16/aug/nmsrefund1.jpg

[Cathulhu]

Storepages are managed by the publisher.
Ask CD Project to add it to the storepage.

Moderators can only moderate the forums, not the store.

[Start_Running]

WHat's more ineresting is that All CDPR has to do is tell STeam to Grant Refunds regardless of the normal restrictions. WB did this with Batman. And Yeah those Refunds were coming out of CDPR's pockets anyway.

They are trying waaay too hard to sound like the 'Good Guys' in all this.

[Brian9824]

Escrito originalmente por Cathulhu:

Storepages are managed by the publisher.
Ask CD Project to add it to the storepage.

Moderators can only moderate the forums, not the store.

Not entirely true, steam has made exceptions. With No Mans Sky they added a blurb about refund eligibility to the store page.

https://www.rockpapershotgun.com/2016/08/30/no-mans-sky-no-special-exemptions-for-steam-refunds/#:~:text=Steam%20has%20since%20added%20a,exemptions%E2%80%9D%20for%20No%20Man's%20Sky.

[Mad Scientist]

Escrito originalmente por brian9824:

Escrito originalmente por Mr. Gentlebot:

What does this have to do with the Steam Discussions section?
It's up to the Developer if they want to add anything and sticky it in their own section. Last time someone asked for them to do something on behalf of others, it was moderators of that section giving bad information to users.

Also note this part: "physical or digital version bought at retail", this may or may not include Steam itself without such specification, so far it's definitely for XBOX and Playstation.

Forum moderators for them have said that it applies to steam - https://steamcommunity.com/app/1091500/discussions/0/2988665684347262838/?ctp=4#c2995421717749468268

I've already seen multiple posts on Steam community forums about people wanting refunds and unable to get them, Steam has done similar on the past and put notices on game pages like with No Mans Sky so it needs clarification

Such as when they did this - https://www.rockpapershotgun.com/images/16/aug/nmsrefund1.jpg

Those are just moderators, as I've said, last time the mods said anything they gave bad information to the users.

Their job is to moderate, not dictate policy or speak on behalf of the Developer. The Developer or Steam itself can do this, but having random mods do anything with an assumption that it applies without clarification from the Dev would create potential liability.

Ask CDPR on their own verified media to take action or otherwise clarify if Steam is or is not part of this refund action, but it must come from them primarily unless Steam deems it to be another NMS situation.

[nullable]

Escrito originalmente por brian9824:

Escrito originalmente por Cathulhu:

Storepages are managed by the publisher.
Ask CD Project to add it to the storepage.

Moderators can only moderate the forums, not the store.

Not entirely true, steam has made exceptions. With No Mans Sky they added a blurb about refund eligibility to the store page.

https://www.rockpapershotgun.com/2016/08/30/no-mans-sky-no-special-exemptions-for-steam-refunds/#:~:text=Steam%20has%20since%20added%20a,exemptions%E2%80%9D%20for%20No%20Man's%20Sky.

Well that's probably quite a bit above the moderators pay grade. It sounds like you're using "moderator" as s catchall for anyone who can make a decision and has administrator level access. So when you randomly stat talking about what "Steam" has done, well that wasn't a moderator who did that. And Valve probably communicated with Hello Games about the situation as opposed to making a unilateral decision.

[Brian9824]

Escrito originalmente por Brockenstein:

Escrito originalmente por brian9824:

Not entirely true, steam has made exceptions. With No Mans Sky they added a blurb about refund eligibility to the store page.

https://www.rockpapershotgun.com/2016/08/30/no-mans-sky-no-special-exemptions-for-steam-refunds/#:~:text=Steam%20has%20since%20added%20a,exemptions%E2%80%9D%20for%20No%20Man's%20Sky.

Well that's probably quite a bit above the moderators pay grade. It sounds like you're using "moderator" as s catchall for anyone who can make a decision and has administrator level access.

Moderators can kick it up the food chain at least. Especially if thru its a time sensitive matter.
Afterall steam does have moderators that are paid employees and they have bosses.

[Mad Scientist]

Escrito originalmente por brian9824:

Escrito originalmente por Brockenstein:

Well that's probably quite a bit above the moderators pay grade. It sounds like you're using "moderator" as s catchall for anyone who can make a decision and has administrator level access.

Moderators can kick it up the food chain at least. Especially if thru its a time sensitive matter.

Their job is to moderate. That's it. A good chunk of them are also volunteers and are not affiliated with Valve.
They have nothing to do with Administration or Public Relations, and especially not Policy/Refunds. Like many users, they can post and tell you to do what you've already been told. Without verification that "Retail" includes online digital stores and specifies "this includes Steam", it is simply liability.

[nullable]

Well let's not forget that 2077 was a big deal release, and Valve isn't in the dark about what's going on.

[Brian9824]

Escrito originalmente por Brockenstein:

Well let's not forget that 2077 was a big deal release, and Valve isn't in the dark about what's going on.

True, but its a new tweet, with an offer that ends in 3 days. So even a delay of a day or two would be really bad.

I actually did just use the report game function to do it so that would probably be a better way. If a mod sees this and they can't act on it they can close it, but rather post it here on the slim chance then have people who were just over the refund lose a chance.

[nullable]

You don't think maybe CDPR is communicating with major distributors before they start lobbing out tweets? But let's just say tweets are always the first point of communication with the world. No one at Valve has twitter or is watching how a major release is slowly imploding?

[Brian9824]

Escrito originalmente por Brockenstein:

You don't think maybe CDPR is communicating with major distributors before they start lobbing out tweets? But let's just say tweets are always the first point of communication with the world. No one at Valve has twitter or is watching how a major release is slowly imploding?

Well they confirmed they never communicated with Sony and Microsoft before they tweeted that people could get a refund from them.... So no, don't have faith they are

https://www.gameinformer.com/2020/12/16/cdpr-walks-back-cyberpunk-2077-playstation-refund-offer

It was later revealed from a recent conference call that the studio never spoke with Microsoft or Sony prior to making their statement to ensure that digital refund practices would allow for refunds, resulting in another wave of miscommunication between the company and its fans. Now, CDPR is walking back its offer for PlayStation-specific refunds.

https://www.gameinformer.com/2020/12/15/cdpr-conference-call-reveals-last-gen-cyberpunk-2077-neglect-no-refund-agreement-in

The answer to why that disconnect is happening is simple: CDPR didn't actually clear their plan of action with either Xbox nor PlayStation, therefore a promise was made that wasn't entirely theirs to make.

[Mad Scientist]

Steam isn't Microsoft.
Steam isn't Sony.

If Steam (Valve) will do something, it will either be their choice, or something they worked out with between themselves and CDPR. As Brockenstein mentioned, "Valve isn't in the dark about what's going on."

A crisis on your part, doesn't make it for them.

[Brian9824]

Escrito originalmente por Mr. Gentlebot:

Steam isn't Microsoft.
Steam isn't Sony.

If Steam (Valve) will do something, it will either be their choice, or something they worked out with between themselves and CDPR. As Brockenstein mentioned, "Valve isn't in the dark about what's going on."

A crisis on your part, doesn't make it for them.

Except as pointed out they have repeatedly made the statements without talking to the other players leaving them in the dark.

Hence the heads up. Besides it's not a crisis of mine, I didn't buy it via steam