How to report steam support?

[vegan cookies]

Is there any way to report steam support to more senior people within steam support? Inaction over reports of overtly transphobic groups should not be tolerated, and I struggle to believe that, even ignoring the fact it's pride month, it is justifiable to take 11 days for a hate group to be removed and one would hope it's members reprimanded. This to me indicates that there are people within steam support who at the very least tolerate trans-prejudice.

[vegan cookies]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

That’s kind of concerning though as it raises issues of what if a subset of support staff are allowing bigotry that the rest of steam does not allow. And there’s no mention of whether support staff essentially have their work checked. Is it like a call centre where a call might be listened to secretly by a supervisor? Who knows.

It's none of our concern if and how support staff their work gets checked. That's up to Valve to decide how to deal with all of that.

You're trying to become invested in something that's outside of your sphere of control. That might be unhealthy.

It’s within the consumer interest given that unlike a call centre, this is a platform open to the public to use, in many ways not unlike social media.

[Crazy Tiger]

Publicado originalmente por vegan cookies:

Publicado originalmente por Crazy Tiger:

It's none of our concern if and how support staff their work gets checked. That's up to Valve to decide how to deal with all of that.

You're trying to become invested in something that's outside of your sphere of control. That might be unhealthy.

It’s within the consumer interest given that unlike a call centre, this is a platform open to the public to use, in many ways not unlike social media.

None of that means that you're owed explanation about how a business does internal dealings.

[vegan cookies]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

It’s within the consumer interest given that unlike a call centre, this is a platform open to the public to use, in many ways not unlike social media.

None of that means that you're owed explanation about how a business does internal dealings.

I didn’t say it did, but I’m also left in a position where to give steam the benefit of the doubt I assume that a moderation action being incorrect is because of an individual that is not following procedure rather than steam being pro hate speech.

[Start_Running]

Publicado originalmente por vegan cookies:

Is there any way to report steam support to more senior people within steam support?

It's never a good sign when a post starts this way.

Publicado originalmente por vegan cookies:

Inaction over reports of overtly transphobic groups should not be tolerated, and I struggle to believe that, even ignoring the fact it's pride month,

COnsidering we're at a point where stating objectivefacts of biology can be construed as transphobic...Yeah pardon me if I do't clutch my pearls. Also, not everyone celebrates or is required to acknowledge an arbitarily designated month.
I mean it's also:

African-American Music Appreciation Month
ALS Awareness Month
Caribbean American Heritage Month
Crop over
Great Outdoors Month
Month of the Most Sacred Heart of Jesus
National Oceans Month
National Smile Month
PTSD Awareness Month
Season of Emancipation

Publicado originalmente por vegan cookies:

it is justifiable to take 11 days for a hate group to be removed and one would hope it's members reprimanded. This to me indicates that there are people within steam support who at the very least tolerate trans-prejudice.

Did the idea that maybe support is busy, because you know, Steam forums.

Or *gasp* They have looked into it anddo not define the words 'transphobic' and 'hate group' in the same manner you do. The fact you can't seem to point to anything the group has done beyond...existing, is rather concerning.

M'dude unless this group is openly targeting and directly harassing you, then support likely isn't going to do anything because people with different world views to yourself existing and doing their own thing isn't a crime or against the rules.

If they actually harrass you report, block, move on.
Otherwise,, you do your thing over thya, they'll do their things over nya.
Mm'kay? Mm'kay

[Crazy Tiger]

Publicado originalmente por vegan cookies:

Publicado originalmente por Crazy Tiger:

None of that means that you're owed explanation about how a business does internal dealings.

I didn’t say it did, but I’m also left in a position where to give steam the benefit of the doubt I assume that a moderation action being incorrect is because of an individual that is not following procedure rather than steam being pro hate speech.

You're forgetting the option "the report hasn't been processed yet".

As I said, after a report it's best to move on.

[vegan cookies]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

I didn’t say it did, but I’m also left in a position where to give steam the benefit of the doubt I assume that a moderation action being incorrect is because of an individual that is not following procedure rather than steam being pro hate speech.

You're forgetting the option "the report hasn't been processed yet".

As I said, after a report it's best to move on.

I'm not forgetting that, it's just that after a reasonable length of time has elapsed, it is not a reasonable thing to assume. Given that we do not get feedback when reports are closed down with no action, I have to at some stage assume that the report is not being acted upon because it's closed down, rather than waiting to be resolved.

[Thermal Lance]

To decide what punishment is fit for the infraction is not up to you.

Report and move on.

[Mad Scientist]

Here's where there's a very clear issue.

-Once you make a ticket, you do not spam it, constantly update it or otherwise, you have patience and you move on after making the report.
-If you have pro groups, you will inevitably have anti groups. "Anti" groups can simply in the mind of any one user just be so from not allowing discussions of such as it's frankly everywhere and beyond tiring/annoying to the masses. This is Steam, we don't do social-political things here. That's what twitter is for.
-Calling people "-phobic/-ist" or "bigot/bigots/bigoted" is just name-calling attempting to discriminate against other users for not sharing the same social-political views in attempt to make their opinions null&void. Seems to give double standards & hypocrisy.
-Things you don't like is not "hate speech".

Then, there's this little but important fact:

Publicado originalmente por Start_Running:

Considering we're at a point where stating objective facts of biology can be construed as transphobic

So, OP, Support is not there to punish users for differing opinions/ideologies from yours.

Publicado originalmente por vegan cookies:

but your point raises a question, how long is a reasonable length of time, and if it is taking months, then surely that’s a sign that they should be dedicating more resources to that issue.

However long it takes.
It's a low priority first-world disagreement of ideology. Account & Billing is the primary concern of Support. They're not going to hire more people just to be assigned to supposed hate speech and punishing people for disagreeing with other people.

[Crazy Tiger]

Publicado originalmente por vegan cookies:

Publicado originalmente por Crazy Tiger:

You're forgetting the option "the report hasn't been processed yet".

As I said, after a report it's best to move on.

I'm not forgetting that, it's just that after a reasonable length of time has elapsed, it is not a reasonable thing to assume. Given that we do not get feedback when reports are closed down with no action, I have to at some stage assume that the report is not being acted upon because it's closed down, rather than waiting to be resolved.

"Reasonable" is a subjective term. And no, you don't have to assume that in any way, but you make the choice to do so.

I think you're being too invested and therefore impatient. Just let Support deal with it and forget about that group.

[Start_Running]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

I'm not forgetting that, it's just that after a reasonable length of time has elapsed, it is not a reasonable thing to assume. Given that we do not get feedback when reports are closed down with no action, I have to at some stage assume that the report is not being acted upon because it's closed down, rather than waiting to be resolved.

"Reasonable" is a subjective term. And no, you don't have to assume that in any way, but you make the choice to do so.

I think you're being too invested and therefore impatient. Just let Support deal with it and forget about that group.

That investment seems to be telling I mean I'm rather curious how they discovered that group if as they say :

Publicado originalmente por vegan cookies:

I haven't spoken to nor do I know any of the members of the group.

That they curiously do not state the name of the group or provide links is also rather red flag territory given the claims made.

[vegan cookies]

Publicado originalmente por Thermal Lance:

To decide what punishment is fit for the infraction is not up to you.

Report and move on.

This was not what I said.

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

I'm not forgetting that, it's just that after a reasonable length of time has elapsed, it is not a reasonable thing to assume. Given that we do not get feedback when reports are closed down with no action, I have to at some stage assume that the report is not being acted upon because it's closed down, rather than waiting to be resolved.

"Reasonable" is a subjective term. And no, you don't have to assume that in any way, but you make the choice to do so.

I think you're being too invested and therefore impatient. Just let Support deal with it and forget about that group.

I don't think 11 days is inpatient, but their system is setup in a fashion where it's open ended. How long is reasonable you ask? So I ask you, a week? a fortnight? A month? A year? A decade?

[Start_Running]

Publicado originalmente por vegan cookies:

Publicado originalmente por Thermal Lance:

To decide what punishment is fit for the infraction is not up to you.

Report and move on.

This was not what I said.

Publicado originalmente por Crazy Tiger:

"Reasonable" is a subjective term. And no, you don't have to assume that in any way, but you make the choice to do so.

I think you're being too invested and therefore impatient. Just let Support deal with it and forget about that group.

I don't think 11 days is inpatient, but their system is setup in a fashion where it's open ended. How long is reasonable you ask? So I ask you, a week? a fortnight? A month? A year? A decade?

Valve-Time™

[vegan cookies]

Publicado originalmente por Start_Running:

Publicado originalmente por vegan cookies:

This was not what I said.




I don't think 11 days is inpatient, but their system is setup in a fashion where it's open ended. How long is reasonable you ask? So I ask you, a week? a fortnight? A month? A year? A decade?

Valve-Time™

You've called me names, you've dog-whistled, you've encouraged me to break the forum rules, and now you're posting nonsensically. Please either stop commenting on the thread or change how you do so.

[Crazy Tiger]

Publicado originalmente por vegan cookies:

Publicado originalmente por Crazy Tiger:

"Reasonable" is a subjective term. And no, you don't have to assume that in any way, but you make the choice to do so.

I think you're being too invested and therefore impatient. Just let Support deal with it and forget about that group.

I don't think 11 days is inpatient, but their system is setup in a fashion where it's open ended. How long is reasonable you ask? So I ask you, a week? a fortnight? A month? A year? A decade?

I didn't ask anything. But based on my own experience, Valve time.

Publicado originalmente por vegan cookies:

and now you're posting nonsensically.

You're showing you know little about the company Valve. https://en.wikipedia.org/wiki/Valve_Corporation#Valve_time

[vegan cookies]

Publicado originalmente por Crazy Tiger:

Publicado originalmente por vegan cookies:

I don't think 11 days is inpatient, but their system is setup in a fashion where it's open ended. How long is reasonable you ask? So I ask you, a week? a fortnight? A month? A year? A decade?

I didn't ask anything. But based on my own experience, Valve time.

It was implicit, but that's not really an answer, so your criticism that I am inpatient isn't particularly valid, it's a system valve themselves have setup.

Edit: in response to your edit:
But that is my point, it's nonsensical. It's just infinite, forever, and that's not reasonable. Valvetime isn't a reasonable answer.