How to report steam support?

[vegan cookies]

Is there any way to report steam support to more senior people within steam support? Inaction over reports of overtly transphobic groups should not be tolerated, and I struggle to believe that, even ignoring the fact it's pride month, it is justifiable to take 11 days for a hate group to be removed and one would hope it's members reprimanded. This to me indicates that there are people within steam support who at the very least tolerate trans-prejudice.

[Wolf Knight]

its report, block, move on. steam support is not going to discuss with you what action is taken against another account. if you are going to stalk another group of people, you are one that is becoming the problem.

[vegan cookies]

Originally posted by Wolf Knight:

its report, block, move on. steam support is not going to discuss with you what action is taken against another account. if you are going to stalk another group of people, you are one that is becoming the problem.

I'm not stalking anyone, there is a transphobic group up, the group description is overtly transphobic, it isn't a grey area, they are promoting suicide and intentionally attempting to trigger gender body dysmorphia.

I haven't spoken to nor do I know any of the members of the group.

The group remains unchanged.

This indicates that either the steam support member doesn't care, or that steam support do not have enough staff working for them.

The idea that steam are not responsible after a problem has been reported for allowing that group to continue using the steam platform for transphobic hate is ridiculous. And steam do discuss these things, they send messages saying they've taken action, they don't send messages saying they have not taken action. They don't even give you a way to click on a tab to see what has been reported.

Do not try to gaslight me.

[eram]

Originally posted by vegan cookies:

Is there any way to report steam support to more senior people within steam support?

no

[HikariLight]

When a report has been made it sits in a line and support will check reports in the order in which they come in. Your report in not anymore important than the hundreds of other reports that support deals with every hour. You will receive a message saying action has been made based on your report but you do not get to know what the action is.

So long as said group is keeping their hate in the privacy of their group I say leave them alone as they are not hurting anyone and it keeps their hate speeches contained to one place.

[vegan cookies]

Originally posted by HikariLight:

When a report has been made it sits in a line and support will check reports in the order in which they come in. Your report in not anymore important than the hundreds of other reports that support deals with every hour. You will receive a message saying action has been made based on your report but you do not get to know what the action is.

So long as said group is keeping their hate in the privacy of their group I say leave them alone as they are not hurting anyone and it keeps their hate speeches contained to one place.

It's not private if anyone can see their hateful description.

And I'm not saying my report is more important, but if no action is to be taken I have to assume after 11 days that it is closed down. The steam report system is setup in a way where I won't be notified if they just close it down. By the logic if your response, I should just assume that even years later my report is open and active, yet to be seen.


Finally, I don't think it's a good idea to say that steam and the bigots should not be responsible for what is allowed on steam. The bigots have published this information, I found it by accident when searching for something group related on the 8th. And Steam have been notified, a reasonable amount of time for them to act has elapsed, and they have now actively said it's okay by doing nothing. And I have no doubt that their group description does hurt people who see it.

Leaving them alone as a message seems to be of the notion of trying to stop conflict, rather than deal with the reasons one may have a conflict.

[eram]

if you got a reply then stop harassing support, if your ticket is still open then wait.

[vegan cookies]

Originally posted by eram:

if you got a reply then stop harassing support, if your ticket is still open then wait.

I haven't harrassed anyone, I have no way to see if my ticket is still open or not. Please do not gaslight me.

[vegan cookies]

Originally posted by eram:

shut up telling people gaslight whatever the heck that is and go to your steam support page and check the status of your ticket

is it open or not?

The only tickets that lists are technical ones, like with regards to a technical issue to a game, it does not list tickets where one has reported a profile, group or message that is against the rules.

If you don't know what a word means you can easily look it up. You said that I was harassing support (which is untrue), and that is gaslighting in this instance.

https://en.wikipedia.org/wiki/Gaslighting

[eram]

i dont have any gas in my house, its 100% electric

now is your ticket open or closed? if you dont have a ticket you didnt submit one.

[vegan cookies]

Originally posted by eram:

i dont have any gas in my house, its 100% electric

now is your ticket open or closed? if you dont have a ticket you didnt submit one.

Again, when you report someone for breaking the rules it does not show up in your tickets. The only viewable tickets one can see are for things like technical issues that they have reported.

If you believe I am wrong then direct me to the page where I can see my tickets. If you realise you are mistaken then by all means stop posting or message to say you're mistaken. If you continue to posting an unanswerable question as if I could access that information, without providing me with the means of how to see that information, you will be reported for trolling and trying to derail the thread. Thank you.

[HikariLight]

Sending multiple tickets for the same thing is considered harassing support. If nothing has been done then support has seen no reason to do anything. The only way people are gonna see that group is if they look for it or know someone in it. Don't bring attention to it and no one will bother looking at them. If the group has been around for a while and they have stayed out of trouble then support has no reason to do anything against them. I would rather they have a group to chat in with any hate talk they may have instead of it ending up in the general forums. A group keeps them contained.

[vegan cookies]

Originally posted by HikariLight:

Sending multiple tickets for the same thing is considered harassing support. If nothing has been done then support has seen no reason to do anything. The only way people are gonna see that group is if they look for it or know someone in it. Don't bring attention to it and no one will bother looking at them. If the group has been around for a while and they have stayed out of trouble then support has no reason to do anything against them. I would rather they have a group to chat in with any hate talk they may have instead of it ending up in the general forums.

Raising a concern to steam support is not harrassing steam support. You are premising things on the idea that the staff are infallible, and always in agreement. Clearly there is someone who is either themselves transphobic, or who is too lazy to actually look into it. That is something that steam should address.

[J4MESOX4D]

Originally posted by vegan cookies:

Originally posted by eram:

i dont have any gas in my house, its 100% electric

now is your ticket open or closed? if you dont have a ticket you didnt submit one.

Again, when you report someone for breaking the rules it does not show up in your tickets. The only viewable tickets one can see are for things like technical issues that they have reported.

If you believe I am wrong then direct me to the page where I can see my tickets. If you realise you are mistaken then by all means stop posting or message to say you're mistaken. If you continue to posting an unanswerable question as if I could access that information, without providing me with the means of how to see that information, you will be reported for trolling and trying to derail the thread. Thank you.

Not even sure why you are sending a ticket - all you do is report a profile/group or any other form of content and that's it.

[vegan cookies]

Originally posted by J4MESOX4D:

Originally posted by vegan cookies:

Again, when you report someone for breaking the rules it does not show up in your tickets. The only viewable tickets one can see are for things like technical issues that they have reported.

If you believe I am wrong then direct me to the page where I can see my tickets. If you realise you are mistaken then by all means stop posting or message to say you're mistaken. If you continue to posting an unanswerable question as if I could access that information, without providing me with the means of how to see that information, you will be reported for trolling and trying to derail the thread. Thank you.

Not even sure why you are sending a ticket - all you do is report a profile/group or any other form of content and that's it.

I did report them, which creates a ticket on their end, which is why I cannot see the ticket.

[GunsForBucks]

Originally posted by vegan cookies:

Originally posted by HikariLight:

Sending multiple tickets for the same thing is considered harassing support. If nothing has been done then support has seen no reason to do anything. The only way people are gonna see that group is if they look for it or know someone in it. Don't bring attention to it and no one will bother looking at them. If the group has been around for a while and they have stayed out of trouble then support has no reason to do anything against them. I would rather they have a group to chat in with any hate talk they may have instead of it ending up in the general forums.

Raising a concern to steam support is not harrassing steam support. You are premising things on the idea that the staff are infallible, and always in agreement. Clearly there is someone who is either themselves transphobic, or who is too lazy to actually look into it. That is something that steam should address.

You are making some big assumptions here but you may be too close to the issue to notice.

I think the real line you need to make in your mind is "public" vs "private"..

Now lets turn things around and see how it feels....

Suppose society was in vogue to hate trans people. And someone had a group in steam supporting trans people.

Should those people in society be allowed to stop the support trans group from existing?

Remember that freedom is a two way street. It would be one thing if they were actively doing things to hurt people who didn't think their way... <such as you are doing>... but they are just a group doing what they want with themselves.

If I don't want aliens in my house I won't let them in, but I won't cry about them existing.