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Relatar um problema com a tradução
Accounts are phished not hacked.
You gave away all your account details.
The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.
How? by either logging into a known scam site or item sell sites, fake steam log-in websites, or by tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.
How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.
The alternative is not plausible:
1) Someone would have to "GUESS" your account name from "millions of possible combinations".
2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
Your account was phished / hijacked. Follow steps 1-6 to secure your account:
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
Steam will NOT return lost funds or Items.
https://help.steampowered.com/en/wizard/HelpWithAccount
You did it by falling for a well known and obvious scam, or by visiting a third party gambling/trading/skin site, all of which are scam sites.
Support will no longer help those who hand the keys to their front door to scammers, nor should they. Account security is simple and basic.
That's partly why you can't cash skins or wallet funds out for real $ through Steam.
2. Wonder how people got into your account
3. Hmm, the BREACH must have been due to their FLAWED system.. yes that must be it.
Yet ignoring the way the user manages their account security. Accounts aren't hacked nor steam breached, the user in some way allowed their account to become compromised. Using an infected (personal or public) pc, logging into 3rd party sites with your credentials, providing those creds to someone in discord, etc.