Can't claim a Steam Gift.

[bradm73]

Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

[IFIYGD]

If someone gifts you a game, it does not go to your inventory. It is added to your games library.
Check your library to see if the game is there, but not installed.

[bradm73]

Messaggio originale di IFIYGD:

If someone gifts you a game, it does not go to your inventory. It is added to your games library.
Check your library to see if the game is there, but not installed.

It's not in my Games Library either.

[Kestrel]

This seems sketchy to me.

Do you know the person who gifted you?

If not maybe they used fraudulent means to purchase the game as a gift.

[76561198407601200]

Messaggio originale di bradm73:

Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

Is it regarding this topic?

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/

Specifically this post

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/#c4758703911475145235

[bradm73]

Messaggio originale di The Living Tribunal:

Messaggio originale di bradm73:

Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

Is it regarding this topic?

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/

Specifically this post

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/#c4758703911475145235

yep, that's the one.

[IFIYGD]

The person who gifted you the game is not being helpful, you say? It sounds like they may have refunded the gift before you claimed it, so the email got sent as soon as they sent the gift, and the gift pop-up from Steam was created when they sent it, but they refunded it right away, so the gift no longer exists for you to claim. (Not sure why the gift pop-up would still come up, except it is Steam/Valve, so...).

Personally I'd be kicking that person from my friends list and blocking them, 'cause it's all a bit sus.

[T9]

Messaggio originale di IFIYGD:

The person who gifted you the game is not being helpful, you say? It sounds like they may have refunded the gift before you claimed it, so the email got sent as soon as they sent the gift, and the gift pop-up from Steam was created when they sent it, but they refunded it right away, so the gift no longer exists for you to claim. (Not sure why the gift pop-up would still come up, except it is Steam/Valve, so...).

Personally I'd be kicking that person from my friends list and blocking them, 'cause it's all a bit sus.

Instead of asking? Yes ...

[IFIYGD]

Messaggio originale di T9:

Instead of asking? Yes ...

Did you bother reading the OP?

Messaggio originale di bradm73:

<snip> I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

<snip>

[bradm73]

Messaggio originale di IFIYGD:

Messaggio originale di T9:

Instead of asking? Yes ...

Did you bother reading the OP?

Messaggio originale di bradm73:

<snip> I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

<snip>

The only reply I got from them was:

"Oh, sorry. I don't know what is going on with gifting. My daughter says she can't accept a game I sent her either."

Yea, probably BS, but I have no way of knowing either way. I've gifted things to people before and revoked gifts, and as I recall, the other person would get an e-mail from Steam saying the gift was revoked. It's been a few years since I last gifted something, so it may have changed, but that would be my expectation.

Either way I don't really care all that much. I just wasn't sure if it was a legitimate issue with gifting or something else.

[SLG]

Have you checked your gift history?

[Mad Scientist]

I knew I remembered seeing someone else having this issue.

Messaggio originale di bradm73:

Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there.

Messaggio originale di bradm73:

It's not in my Games Library either.

Literal same exact issue, word for word.

[bradm73]

Messaggio originale di Lee:

Have you checked your gift history?

Yes, obviously.