Can't claim a Steam Gift. :: Steam Discussions

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bradm73 Sep 28, 2024 @ 11:20am

Can't claim a Steam Gift.

Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

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Showing 1-12 of 12 comments

IFIYGD Sep 28, 2024 @ 11:57am

If someone gifts you a game, it does not go to your inventory. It is added to your games library.
Check your library to see if the game is there, but not installed.

bradm73 Sep 28, 2024 @ 5:13pm

Originally posted by IFIYGD:
If someone gifts you a game, it does not go to your inventory. It is added to your games library.
Check your library to see if the game is there, but not installed.

It's not in my Games Library either.

Kestrel Sep 28, 2024 @ 5:43pm

This seems sketchy to me.

Do you know the person who gifted you?

If not maybe they used fraudulent means to purchase the game as a gift.

76561198407601200 Sep 28, 2024 @ 7:36pm

Originally posted by bradm73:
Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

Is it regarding this topic?

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/

Specifically this post

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/#c4758703911475145235

Last edited by The Living Tribunal; Sep 28, 2024 @ 7:37pm

bradm73 Sep 28, 2024 @ 11:02pm

Originally posted by The Living Tribunal:
Originally posted by bradm73:
Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there. I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

I used to be able to open Steam Support tickets, but not on this topic. I'd just like some suggestions on how to move forward on redeeming the gift or contacting Steam support.

Thanks.

Is it regarding this topic?

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/

Specifically this post

https://steamcommunity.com/app/2380050/discussions/0/4758703911474862805/#c4758703911475145235

yep, that's the one.

IFIYGD Sep 28, 2024 @ 11:35pm

The person who gifted you the game is not being helpful, you say? It sounds like they may have refunded the gift before you claimed it, so the email got sent as soon as they sent the gift, and the gift pop-up from Steam was created when they sent it, but they refunded it right away, so the gift no longer exists for you to claim. (Not sure why the gift pop-up would still come up, except it is Steam/Valve, so...).

Personally I'd be kicking that person from my friends list and blocking them, 'cause it's all a bit sus.

T9 Sep 29, 2024 @ 12:07am

Originally posted by IFIYGD:
The person who gifted you the game is not being helpful, you say? It sounds like they may have refunded the gift before you claimed it, so the email got sent as soon as they sent the gift, and the gift pop-up from Steam was created when they sent it, but they refunded it right away, so the gift no longer exists for you to claim. (Not sure why the gift pop-up would still come up, except it is Steam/Valve, so...).

Personally I'd be kicking that person from my friends list and blocking them, 'cause it's all a bit sus.

Instead of asking? Yes ...

IFIYGD Sep 29, 2024 @ 12:11am

Originally posted by T9:
Instead of asking? Yes ...

Did you bother reading the OP?

Originally posted by bradm73:
<snip> I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

<snip>

bradm73 Sep 29, 2024 @ 6:02pm

Originally posted by IFIYGD:
Originally posted by T9:
Instead of asking? Yes ...
Did you bother reading the OP?
Originally posted by bradm73:
<snip> I contacted the person who sent me the gift, but they haven't been helpful at all, just "I don't know what happened" and can't really get more out of them.

<snip>

The only reply I got from them was:

"Oh, sorry. I don't know what is going on with gifting. My daughter says she can't accept a game I sent her either."

Yea, probably BS, but I have no way of knowing either way. I've gifted things to people before and revoked gifts, and as I recall, the other person would get an e-mail from Steam saying the gift was revoked. It's been a few years since I last gifted something, so it may have changed, but that would be my expectation.

Either way I don't really care all that much. I just wasn't sure if it was a legitimate issue with gifting or something else.

SLG Sep 29, 2024 @ 9:39pm

Have you checked your gift history?

#10

Mad Scientist Sep 30, 2024 @ 11:13pm

I knew I remembered seeing someone else having this issue.

Originally posted by bradm73:
Someone sent me a game through Steam. I received an e-mail saying "You've Received a gift copy...." with a button that says "Accept Gift". I ALSO received a notification in Steam that I have received a gift copy of a game too. So the e-mail is legit.

Regardless of if I try to accept the gift via e-mail or by accepting it through the notification, nothing happen. It just takes me to my Item Inventory and the game that was gifted to me is not there.