EA scammed me and Steam said **** you

[Katsumi]

I tried to buy Apex coins through Steam, foolish I know, and I never got them in game so I disputed the purchase on PayPal since EA don't offer refunds outside of Origin and Steam doesn't offer refunds for Apex purchases. Now Steam have blocked my PayPal and any attempt I make at opening discussion with them to resolve this
Is this standard for Steam Support? I've seen a lot of articles through Google saying they're bad, but I didn't imagine they'd be this bad

[Komarimaru]

Unfortunately there is nothing Valve can do since you did a charge back. How long did you wait for the coins to appear?

[Katsumi]

โพสต์ดั้งเดิมโดย Komarimaru:

Unfortunately there is nothing Valve can do since you did a charge back. How long did you wait for the coins to appear?

I waited a week before I started looking to see if EA could do anything

[fluxtorrent]

They aren't bad. You committed fraud.

No business is going to keep a customer who commits fraud

[Aluvard]

โพสต์ดั้งเดิมโดย Katsumi:

I tried to buy Apex coins through Steam, foolish I know, and I never got them in game so I disputed the purchase on PayPal since EA don't offer refunds outside of Origin and Steam doesn't offer refunds for Apex purchases. Now Steam have blocked my PayPal and any attempt I make at opening discussion with them to resolve this
Is this standard for Steam Support? I've seen a lot of articles through Google saying they're bad, but I didn't imagine they'd be this bad

You should have contact Steam about it. Unfortunately you've done a chargeback so in exchange Steam nuked that payment option on your account.

https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

What was transaction status for these coins?
https://help.steampowered.com/pl/wizard/HelpWithPurchase

[Katsumi]

โพสต์ดั้งเดิมโดย 76561198083019420:

yes thats normal, whats your issue?

you deserve it for giving money to people on the internet next time dont do that

I mean, they've made it so I can't give them money anymore so there is that.

โพสต์ดั้งเดิมโดย fluxtorrent:

They aren't bad. You committed fraud.

No business is going to keep a customer who commits fraud

How is taking my money back from people who haven't provided the service I paid for fraud? Why is it acceptable for the big company to commit theft, but it's not acceptable for me to protect myself?

โพสต์ดั้งเดิมโดย Aluvard:

โพสต์ดั้งเดิมโดย Katsumi:

I tried to buy Apex coins through Steam, foolish I know, and I never got them in game so I disputed the purchase on PayPal since EA don't offer refunds outside of Origin and Steam doesn't offer refunds for Apex purchases. Now Steam have blocked my PayPal and any attempt I make at opening discussion with them to resolve this
Is this standard for Steam Support? I've seen a lot of articles through Google saying they're bad, but I didn't imagine they'd be this bad

You should have contact Steam about it. Unfortunately you've done a chargeback so in exchange Steam nuked that payment option on your account.

https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

What was transaction status for these coins?
https://help.steampowered.com/pl/wizard/HelpWithPurchase

My first thought was to contact them, but when I went through any pages to try and talk to them resulted in me reading the line:
"Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund"
The transaction status at the time was "Completed", it's currently "Charged back"

[FFL2and3rocks]

You should've worked with them to resolve the issue rather than taking your money back by force.
You call it theft as if someone is twirling his mustache as he laughs at you, when really it's probably just a technical issue.

[Aluvard]

โพสต์ดั้งเดิมโดย Katsumi:

My first thought was to contact them, but when I went through any pages to try and talk to them resulted in me reading the line:
"Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund"
The transaction status at the time was "Completed", it's currently "Charged back"

True. But your problem wasn't with refund but with fact that bought coins never arrived to your account. That's why you should ask Support for help instead of doing refund.

If you want Paypal back as viable option you need to reverse your chargeback, after that you should send a ticket detailing your problem.

[Katsumi]

โพสต์ดั้งเดิมโดย FFL2and3rocks:

You should've worked with them to resolve the issue rather than taking your money back by force.
You call it theft as if someone is twirling his mustache as he laughs at you, when really it's probably just a technical issue.

I stand by calling it theft even though you're right that it was probably a tech issue. The image you've given with the mustached man is actually rather funny, so thanks for that laugh
And I did try to work with Steam, but everything kept leading back to "Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund". They only opened communications with me when I took action via PayPal to tell me my account was restricted, and now I'm at the point where Steam Support are just closing any tickets I submit without saying anything even though I'm asking for help to get this resolved

[Katsumi]

โพสต์ดั้งเดิมโดย Aluvard:

โพสต์ดั้งเดิมโดย Katsumi:

My first thought was to contact them, but when I went through any pages to try and talk to them resulted in me reading the line:
"Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund"
The transaction status at the time was "Completed", it's currently "Charged back"

True. But your problem wasn't with refund but with fact that bought coins never arrived to your account. That's why you should ask Support for help instead of doing refund.

If you want Paypal back as viable option you need to reverse your chargeback, after that you should send a ticket detailing your problem.

I've done that now, though I'm not hopeful since Steam Support have been anything but helpful with this. I will just take my money back later if they continue to close my tickets without replying. Thank you for being more helpful than they have been

[Satoru]

โพสต์ดั้งเดิมโดย Katsumi:

โพสต์ดั้งเดิมโดย Aluvard:

True. But your problem wasn't with refund but with fact that bought coins never arrived to your account. That's why you should ask Support for help instead of doing refund.

If you want Paypal back as viable option you need to reverse your chargeback, after that you should send a ticket detailing your problem.

I've done that now, though I'm not hopeful since Steam Support have been anything but helpful with this. I will just take my money back later if they continue to close my tickets without replying. Thank you for being more helpful than they have been

Note "I committed fraud and my victim was not helpful" is not the slam dunk you think it is

You didn't even go through Support at all, you just did the charge back and are now wondering "wait why are there consequences to my actions"

[Katsumi]

โพสต์ดั้งเดิมโดย Satoru:

โพสต์ดั้งเดิมโดย Katsumi:

I've done that now, though I'm not hopeful since Steam Support have been anything but helpful with this. I will just take my money back later if they continue to close my tickets without replying. Thank you for being more helpful than they have been

Note "I committed fraud and my victim was not helpful" is not the slam dunk you think it is

You didn't even go through Support at all, you just did the charge back and are now wondering "wait why are there consequences to my actions"

If you read my other posts, I did try to go to support. They kept bouncing back to "Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund" and only opened communication with me once I did the charge back

[Realigo Actual]

Contact your bank and get them to reverse the chargeback.

Contact Steam Support after you have done this.

Contact EA through whatever support mechanism they have.

[Realigo Actual]

https://help.ea.com/ca/help-email/?product=apex-legends&topicName=missing-items-packs

[Aluvard]

โพสต์ดั้งเดิมโดย Katsumi:

โพสต์ดั้งเดิมโดย Satoru:

Note "I committed fraud and my victim was not helpful" is not the slam dunk you think it is

You didn't even go through Support at all, you just did the charge back and are now wondering "wait why are there consequences to my actions"

If you read my other posts, I did try to go to support. They kept bouncing back to "Refunds are not currently supported for in-game purchases in Apex Legends. Check with the game publisher directly to see if they can provide you with a refund" and only opened communication with me once I did the charge back

Because you asked for a refund, instead of asking for help with problem and detailing that problem (no Apex coins).

[cSg|mc-Hotsauce]

โพสต์ดั้งเดิมโดย Realigo Actual:

Contact your bank and get them to reverse the chargeback.

Contact Steam Support after you have done this.

Contact EA through whatever support mechanism they have.

PayPal does not reverse chargebacks.

The PayPal account is permanently banned from use on Steam and the account lock may only be a month.