An unpleasant message from Valve

[Adamek]

Hello,
Recently, I bought a few games, some of which I had to return because they didn't meet my expectations. I respect my money and time, and I don’t need games in my library that I won’t play. I also believe that games in my country are very expensive, and I received the following message from Valve:
"It appears that we have recently received many refund requests from you. If you're frequently experiencing issues with your purchases, please submit another request so we can assist you in resolving them.
Please remember that Steam's refund policy is not intended to allow users to try games for free. If we have reason to believe that the refund system is being used for such purposes, we may decline future refund requests."
As a customer who doesn’t buy every piece of junk and uses the 2-hour game testing option, do I immediately have to be treated by Valve as a thief trying to test games for free? Is it okay that Steam allows tons of trash games, not even worth $1, just to take a commission from them?
And most importantly, am I facing any consequences if I continue testing games before purchasing them?
Best regards.

[mldb88]

Originally posted by ⭕⃤ BIPPO:

i understand what you mean and I somehow agree with you. they shouldn't arbitrarily ban you from refunding.

there's other ways to demo games though. when there's a high priced game I want to try and there's no info about some stuff online (essential QOL features for me ike fov, uw support, etc) I 'try' (wink wink) the game and if all's good i proceed to buy it on steam. not an orthodox way of demoing games but these are all the tools we have sometimes.

It’s not a way of demoing at all. The refund system is clear in that it is not a means for demoing a game, and if you abuse that feature then valve is within their rights to remove that privilege from you

[Crazy Tiger]

Originally posted by mldb88:

Originally posted by Adamek:

Of course, the game is a developer failure. The menu barely works, and the options look like they were made in a 2010 Android game. Settings keep resetting, and the game does whatever it wants. When you somehow manage to start the game, you’re greeted with large assets and big text spinning around objects like in some tech demo or GMod. If you don’t believe me, buy it and see for yourself

I OWN it dude, and I've had NONE of those problems. Again, this is all a you issue.

Also slight side note, just looking through the steam reviews gives you all of the information you need that you claim you "cant find anywhere". Most of the reviews say it's a good time when played with friends, some mention the multiplayer being mostly dead, like... it's literally all right ♥♥♥♥♥♥ there.

Yes, but that takes effort...