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Nice pfp btw x)
Can you provide a source? I dont even know what reddit you're referring too.
You too
That's good that they'll help you out but realistically, this should be an automatic process when things just silently transform into something other than what you spent your money or points on.
Bait & Switch is only funny when Siivagunner does it.
I, for one, don't expect my purchase to transform into something else after I get it home unless it's produce (particularly bananas) or something that was purchased from Omega Mart.
Is that what this is now? Omega Mart?
"O- O- O- Omega Mart! You have no idea, what's in store for you! ~♪"
That may or may not be the case but then the system should still refund everyone who thought that they were getting a different item beforehand or somewhere along the process.
If the customer wants the updated version, then they should just re-spend the points on the updated version after they have a chance to review their purchase.
Valve does this when someone uses their points to buy an avatar but then refunds the game that gave them those points sooo... why are they not doing it here too?
i dont want the one they replaced it with.
i bought another and want it back.
i mean if i buy blue shoes i dont want the company who made them come by and paint them red all of a sudden.
I do agree this should have been automatic.
Someone said earlier , if I buy blue shoes , then the day after they are red, this is bad customer experience.
Cheers everyone. Happy gaming
Unfortunately, we will not be able to proceed with your request.
Points spent on Steam Point Shop purchases cannot be returned. We also can't exchange a redeemed item for another.
General information regarding the Steam Point Shop can be found at the How Points Work page.
Jumping through Portals,
Marc
wth?
AAAAnd that's exactly the reason for this topic.
Maybe try making another ticket but link to this topic this time.
You just got a different representative than the other people here - unless you were trying to get a different item handled.
Only the item discussed in this topic, "Waifu Secret 2 - Animated Avatar", should qualify for any special circumstances, as far as I am aware of, none of the other Points Shop items.
Don't make a third ticket, though, because they might prevent you from making more tickets for a month. :/