Waifu Secret 2 - Animated Avatar

[$trider]

I had bought one of the animated avatars for Waifu Secret 2, and lets just say the girl i had bought was in a "different position" than my current pfp. Only to sign on today, and realize the dev literally changed it.

In situations like this, it would be really nice to offer a refund for the steam points, as i spend 2000 steam points on a completely different version of this avatar.. kind of shady by the developer.

Thanks for reading.

[Homeslice]

Same here, let's hope we can get a repayment in some form..

Nice pfp btw x)

[Judgmental Amaterasu]

You took a wrong turn on the way to reddit. You know why they changed it? Because they were told to.

[rawWwRrr]

Go to the Waifu Secret 2 discussions forum and ask them about it.

[Kimmy Granger]

talk to steam support guys. I just got a refund of my points

[$trider]

Originally posted by Damp Wizard Sleeve:

You took a wrong turn on the way to reddit. You know why they changed it? Because they were told to.

Can you provide a source? I dont even know what reddit you're referring too.

[$trider]

Originally posted by Egirl Repellant:

Same here, let's hope we can get a repayment in some form..

Nice pfp btw x)

You too

[$trider]

Originally posted by Kimmy-Granger:

talk to steam support guys. I just got a refund of my points

Thanks, i just made a support ticket.

[Kiddiec͕̤̱͋̿͑͠at 🃏]

Originally posted by Snorlax:

I had bought one of the animated avatars for Waifu Secret 2, and lets just say the girl i had bought was in a "different position" than my current pfp. Only to sign on today, and realize the dev literally changed it.

In situations like this, it would be really nice to offer a refund for the steam points, as i spend 2000 steam points on a completely different version of this avatar.. kind of shady by the developer.

Thanks for reading.

Originally posted by Kimmy-Granger:

talk to steam support guys. I just got a refund of my points

That's good that they'll help you out but realistically, this should be an automatic process when things just silently transform into something other than what you spent your money or points on.

Bait & Switch is only funny when Siivagunner does it.

I, for one, don't expect my purchase to transform into something else after I get it home unless it's produce (particularly bananas) or something that was purchased from Omega Mart.

Is that what this is now? Omega Mart?
"O- O- O- Omega Mart! You have no idea, what's in store for you! ~♪"

Originally posted by Damp Wizard Sleeve:

You took a wrong turn on the way to reddit. You know why they changed it? Because they were told to.

That may or may not be the case but then the system should still refund everyone who thought that they were getting a different item beforehand or somewhere along the process.

If the customer wants the updated version, then they should just re-spend the points on the updated version after they have a chance to review their purchase.

Valve does this when someone uses their points to buy an avatar but then refunds the game that gave them those points sooo... why are they not doing it here too?

[Your Mom's Oshi]

Honestly, the new version looks better anyway. It was always meant to be cringey and it still accomplishes that.

[PowerofWill]

had the same happen. also made a ticket.
i dont want the one they replaced it with.
i bought another and want it back.
i mean if i buy blue shoes i dont want the company who made them come by and paint them red all of a sudden.

[Stan Jr]

I also made a ticket, i loved my bunny waifu avatar, now its gone...

[Fives]

nice pfp

[$trider]

hey guys, I just got my steam points refunded. Just make a ticket.

I do agree this should have been automatic.

Someone said earlier , if I buy blue shoes , then the day after they are red, this is bad customer experience.

Cheers everyone. Happy gaming

[Shalltear]

Tried making a ticket, their response:

Unfortunately, we will not be able to proceed with your request.

Points spent on Steam Point Shop purchases cannot be returned. We also can't exchange a redeemed item for another.

General information regarding the Steam Point Shop can be found at the How Points Work page.

Jumping through Portals,
Marc


wth?

[Kiddiec͕̤̱͋̿͑͠at 🃏]

Originally posted by Void:

Tried making a ticket, their response:

Unfortunately, we will not be able to proceed with your request.

Points spent on Steam Point Shop purchases cannot be returned. We also can't exchange a redeemed item for another.

General information regarding the Steam Point Shop can be found at the How Points Work page.

Jumping through Portals,
Marc


wth?

AAAAnd that's exactly the reason for this topic.

Maybe try making another ticket but link to this topic this time.

You just got a different representative than the other people here - unless you were trying to get a different item handled.
Only the item discussed in this topic, "Waifu Secret 2 - Animated Avatar", should qualify for any special circumstances, as far as I am aware of, none of the other Points Shop items.

Don't make a third ticket, though, because they might prevent you from making more tickets for a month. :/