Colorado users - something is throttling our Steam downloads

[deet]

Crossposting from Help as I want to get as many eyes on this as possible.

To make a long story short, selecting any US or Canadian download regions for Steam has been capping my speed at ~500KB/s for weeks now and during my research I've run across several other users from Colorado that have reported the same problem on a bunch of different ISPs and the same solution (selecting a download region outside North America) works for all of them. It seems like there's a widespread problem affecting Steam's traffic to the state and I'd like to get an idea of just how widespread it is. Steam support has been extremely unhelpful, but maybe if enough of us complain they'll actually investigate and figure out what's going on.

Has anybody living in the Colorado region noticed their speed being unusually slow lately? By 'slow' I mean extremely slow, usually less than 5mbps and eventually petering out to <1mbps within a few minutes of starting the download.

[Rip]

Yes, I noticed this today trying to update a few games in my library. My ISP confirmed they are not throttling my connection 1G/1G. I tried Denver, Houston and New York.

[edesignspl]

Not for me, 100 MB/s update download speed today, Denver metro area.

[miakisfan]

Check to see if a Venezuelan gang has infiltrated the Internet providers there as well.

Whenever I have an issue like this one of the suggestions I get is to change the region I that I am downloading from. Give that a try and see if it works for you.

[tulsa1990]

Same issue here. 400KB per second on 1GB fiber

[CrushedDiamond]

I talked to their support and they just threw it back (after they escalated the ticket for me) saying it's us.

If you use a VPN and then disconnect from VPN you'll get full speeds for a little bit. This is happening across many people in Colorado and they say it is t widespread so without more tickets I doubt they will do anything.

Here's my post from Reddit

Well the "escalation" i got was the following.

Make sure low bandwidth mode isnt on

Make sure you didnt limit your bandwidth in the app

They aren't seeing widespread issues, so it has to be us and if you can't solve the issue contact a local computer repair shop or your ISP.

I am an IT engineer at the ISP I use lol I have gone through everything opening ports, checked my whole network, put things on specific vlans, took them off vlans, connected directly to my modem. The VPN trick is very telling of the larger issue here.

Its a rather BS answer from Steam frankly. I will respond but I am imagining that unless more tickets come in complaining they wont care.

[Ben Lubar]

Ursprünglich geschrieben von CrushedDiamond:

I am an IT engineer at the ISP I use lol

Surely you should know how peering works, then, right? If Steam's server isn't connected to your ISP directly, it might have to take a longer route to get the data to you.

[cSg|mc-Hotsauce]

There have been major routing issues across the US the past 6 months across nearly every service.