Recovering an old account

[howdidthewatergetintothecoconut]

hello how to recover an account to which we do not have an email and do not know the password to the steam account? and no phone number

[Thermal Lance]

You need proof of ownership like payment method, cd-key used if any... etc...

If you literally have nothing to give them to prove ownership, you're cooked.

[Brian9824]

Originally posted by Thermal Lance:

You need proof of ownership like payment method, cd-key used if any... etc...

If you literally have nothing to give them to prove ownership, you're cooked.

This, have to go thru the account recovery process but it you can't provide any real information to prove its yours your not getting it back

[howdidthewatergetintothecoconut]

I can't get into account recovery because I don't have an email from this account or phone

[Chika Ogiue]

Recovering lost account:
https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

Accepted proof of ownership:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A

If you can't provide any of the forms of proof ownership that support will ask you for, you will not be able to recover the account.

[Brian9824]

Originally posted by Prosto w Przełyk:

I can't get into account recovery because I don't have an email from this account or phone

You can, you just have to keep going thru it while not logged into steam, but if you don't have proof the account is yours like CD key, payment method used on it, etc its pointless

[Chika Ogiue]

Originally posted by Prosto w Przełyk:

I can't get into account recovery because I don't have an email from this account or phone

From the first link I posted:

I'm concerned I may not be able to recover my account
You can always contact Steam Support for account recovery even if you've forgotten the account's email address, password, and phone number.

[Worldzworstgamer]

They need to have phone service and the people on the phones dealing with the customers need to use some common sense and return accounts to their proper owners quickly. There needs to be more ways to recover accounts. ID should be a way to do it. I would really like to have back multiple accounts I had for myself and family and it is next to impossible for that to happen because emails and passwords have been forgotten.

[76561199793358131]

Originally posted by Worldzworstgamer:

They need to have phone service and the people on the phones dealing with the customers need to use some common sense and return accounts to their proper owners quickly. There needs to be more ways to recover accounts. ID should be a way to do it. I would really like to have back multiple accounts I had for myself and family and it is next to impossible for that to happen because emails and passwords have been forgotten.

The problem with this is that ID can be faked. And Valve has no way to verify them.

[Worldzworstgamer]

Originally posted by Darth Yshrak:

Originally posted by Worldzworstgamer:

They need to have phone service and the people on the phones dealing with the customers need to use some common sense and return accounts to their proper owners quickly. There needs to be more ways to recover accounts. ID should be a way to do it. I would really like to have back multiple accounts I had for myself and family and it is next to impossible for that to happen because emails and passwords have been forgotten.

The problem with this is that ID can be faked. And Valve has no way to verify them.

I have used ID before online to confirm who I was to open a bank account so I think Valve can accept this too. If not ID then the rightful owner of a credit card showing the name of the individual should help a person recover an account. Hell Blizzard required less when I dealt with them in regards to WOW. I had no issue getting accounts that were mine back. It was also nice to be able to phone and talk with a real person too. Steam really could be so much better.

[Chika Ogiue]

Originally posted by Worldzworstgamer:

I have used ID before online to confirm who I was to open a bank account so I think Valve can accept this too.

Valve are not a financial institution. They don't have access to any of the financial information associated with your identity. For that matter, Valve don't collect any form of personal identification. They only (optionally) store payment information, which is not verified specifically to be yours, only to be valid and capable of covering the transaction being performed.

In other words, if you showed Valve your driver's license or passport, they're still not going to be able to connect it to your Steam account.