Are human moderators finally back again? Thank you to whomever brought them back.

[Heatblizzard]

I just had a human mod speak to me and helped me out with a short ban issue that turned out to be a mistake which i WON'T get into here as I don't want to get into more trouble.

Instead of a continuous AI message over and over after asking more clarification I got a human look into the issue and it was a mistake on their end which we all make: Nothing wrong with that when we owe up to it on both ends.

so I want to thank the person that helped me. Not sure if I'm allowed to name him here but the ticket closed on me so I couldn't offer him a personal thanks for going out of his way to help me sadly so I'll do it here.

Thank you.

[Dan5000]

Usually you have several textblocks at your disposal to deal with anyone writing to you, to make answering quicker. This may seem like usually bots are responding, but its actually people using these prewritten textblocks.

Only if you've got an issue they got no fitting block of text for, will they need to type something themselves.

I do agree though, that sometimes you get a block of text that doesn't answer your question, either because they misunderstood, or because the user just didn't specify the issue good enough.

[Chika Ogiue]

โพสต์ดั้งเดิมโดย Heatblizzard:

Are human moderators finally back again?

No. They never left.

[Crazy Tiger]

Always been human.

Though an OT-troll won't listen to that.

[76561199737263269]

โพสต์ดั้งเดิมโดย Chika Ogiue:

โพสต์ดั้งเดิมโดย Heatblizzard:

Are human moderators finally back again?

No. They never left.

โพสต์ดั้งเดิมโดย Crazy Tiger:

Always been human.

Though an OT-troll won't listen to that.

"I can assure you that I am a real human, but I'm never going to let it show and just respond with idiotic template copypasta and never tell you what you need to know. Also you're going to get these non-answers from a different NPC every time we reply, and it will take several hours for us to come up with them".

Bunch of clowns 🤡🤡🤡

[Phénomènes Mystiques]

Valve Staff in the ticket system are human but they do have AI bots patrolling the forums/game forums for people attempting to sell things and other illegal activities that will lock Steam accounts (sometimes on purpose when referring to grocery store items specifically mentioning their price) - the moderators are hit or miss in my eyes, idk if the ones locking old posts they could also be bots though as it seems tedious for humans to be locking threads or even patrolling random game hubs for illegal activity - sometimes a bot is needed - we had used some specific bots in a forum I used to moderate on another site.

[Chika Ogiue]

โพสต์ดั้งเดิมโดย ghost:

Bunch of clowns 🤡🤡🤡

Clowns are the people who can't recognise why support staff dealing with hundreds of tickets each every day need to use templates.

[Phénomènes Mystiques]

โพสต์ดั้งเดิมโดย Chika Ogiue:

โพสต์ดั้งเดิมโดย ghost:

Bunch of clowns 🤡🤡🤡

Clowns are the people who can't recognise why support staff dealing with hundreds of tickets each every day need to use templates.

We also used them for emails in Service Administration - very quick.

[Drackmore]

I've have a few issues this year and not once has steam support had anyone competent to fix it. At this point I've been seriously considering EGS with how hopelessly useless their staff have been. I literally got a warning from the steam mods for warning another person against playing a game because the developers are known liars and make use of excessive censorship.

[Chika Ogiue]

โพสต์ดั้งเดิมโดย Dusk of Oolacile:

Still millions of people banned from the Failguard forum and EA having its little echo chamber intact. No acknowledgement from Valve and no banning EA from Steam forever. It looks like it's nothing important and no changes ever whatsoever.

Because developer and publishers are allowed to moderate their part of the Steam forums as they see fit. Banning trolls isn't considered a violation of Valve's rules, so Valve aren't going to kick EA off Steam because they don't want to give toxic elements a platform.

[D. Flame]

Probably not. They always had real people during normal weekday business hours. After hours and weekends is when the AI menace strikes. Sadly, that is also when most people would have wanted to be posting.

โพสต์ดั้งเดิมโดย Crazy Tiger:

Always been human.

Though an OT-troll won't listen to that.

A lot of it was either AI, or it was non-English speakers who were trained to look for keywords then copy-paste wiki entries.

Otherwise...

1.) I would not have been banned for off-topic posting for posting an analogy

2.) When I appealed I would not have gotten a copy-pasted "applied correctly" response when I explained how the analogy applied to the topic.

[Heatblizzard]

Thanks. So I guess I was lucky I had a human respond to me then? What I had to do was be a bit more specific when the appeal wa s at first ignored but you DON'T cuss out the dev teams or get all emotional and I think that helps them see reason a bit? This is after the first appeal is initially ignored then which I think is the AI bot response.

Remember when responding back DO NOT get negative or upset at the steam people and they will work the best they can even if they can't fix everything or it's too late.etc and I think it at least puts you in a better light instead of an always be red flagged as a punk (I hate authority) metro kid/young adult account. We have way too many of those types fed by media and gaming ironically which is where I think game dev steam/forum censorship comes in.

Calling out on these devs they likely live the bad life styles themselves and don't want whatever sinful or even outright illegal lifestyles to come out into the open leading to a paper trial. This leads to living a web of lies you always have to keep inventing.

[Heatblizzard]

โพสต์ดั้งเดิมโดย Dusk of Oolacile:

Still millions of people banned from the Failguard forum and EA having its little echo chamber intact. No acknowledgement from Valve and no banning EA from Steam forever. It looks like it's nothing important and no changes ever whatsoever.

The Steam mods most likely don't know anything as they don't use the products and likely all have expensive Mac Minis or the M1 laptop or whatever it's called. They don't know nor care which is what happens when a company is NOT ran by a founder anymore. It gets taken over by a board of directors that know little to nothing. Usually nothing. They only know the 'books'.

[Heatblizzard]

โพสต์ดั้งเดิมโดย Drackmore:

I've have a few issues this year and not once has steam support had anyone competent to fix it. At this point I've been seriously considering EGS with how hopelessly useless their staff have been. I literally got a warning from the steam mods for warning another person against playing a game because the developers are known liars and make use of excessive censorship.

Did you continue the appeal? The first response is usually bogus AI and when you do DO NOT go like 'HOLY❄❄❄❄ YOU PEOPLE!' There's no quicker way to getting ignored then being a jerk like that. They'll have you on their 'Punk I hate authority' account watch list for future appeals till you prove overtime you are not that. Helps reduce spam bumping those guys off first that want to 'prove themselves'.

[Chika Ogiue]

โพสต์ดั้งเดิมโดย Heatblizzard:

Thanks. So I guess I was lucky I had a human respond to me then?

No, everyone has a human respond to them. You are not special or lucky.

[Drackmore]

โพสต์ดั้งเดิมโดย Chika Ogiue:

โพสต์ดั้งเดิมโดย Heatblizzard:

Thanks. So I guess I was lucky I had a human respond to me then?

No, everyone has a human respond to them. You are not special or lucky.

Getting a human to respond isn't lucky.
Getting them to actually do something, however, is.