Licensing Missing Activation Keys

[Brwdr]

Purchased a pack of MechWarrior 5 to replace an Epic install and move to Steam. Regretting it because the installation has never been able to add all of the packs.

Under my account the following is visible but there is no way to view the activation keys. The only app that ever installed is the base game and all of the addition packs have failed.

Home > Account > Licenses and product key activations
Date Item Acquisition Method
Dec 1, 2023 MechWarrior 5: Mercenaries Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - Heroes of the Inner Sphere Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - Rise of Rasalhague Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - Call to Arms Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - Digital Content Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - Legend of the Kestrel Lancers Steam Store
Dec 1, 2023 MechWarrior 5: Mercenaries - The Dragon's Gambit Steam Store

Struggling to contact Steam support because at this point with no games, I want a refund.

Note: The base game installed and is playable, none of the DLC's work.

[Pscht]

You had months to ask for help in the MW5 forum here on Steam but this is your first post ever. What does that tell us?

[Komarimaru]

In your library, have Mechwarrior 5 selected. On the right, Manage DLC. Do you have them enabled?

https://imgur.com/1kEX61I

There's no keys, if bought on Steam. The DLC is just added to your account.

[AmsterdamHeavy]

I would uninstall all of it and then delete all of the registry entries associated with each and then start fresh from there.

Could be leftover registry entries being the root cause, but its just a guess. CCLeaner can take care of that easily.

You wont get a refund for a 9 month old purchase.

[Brwdr]

Originally posted by Komarimaru:

In your library, have Mechwarrior 5 selected. On the right, Manage DLC. Do you have them enabled?

https://imgur.com/1kEX61I

There's no keys, if bought on Steam. The DLC is just added to your account.

Shows up almost exactly like yours, one extra DLC (I purchased a later package). They are all marked with a check under Install. Only the digital content has a size number next to it, everything else is empty. Thank you for trying, you did remind me to look at that interface.

[Brwdr]

Originally posted by AmsterdamHeavy:

I would uninstall all of it and then delete all of the registry entries associated with each and then start fresh from there.

Could be leftover registry entries being the root cause, but its just a guess. CCLeaner can take care of that easily.

You wont get a refund for a 9 month old purchase.

FYI, in case you ever have a problem with a company or contractor, there is a process, takes a little time and effort but the system does work.

A certified letter is about $25, do that, shows negligence on the side that does not communicate.

A small claims court request is around $75 depending upon where you live, assuming the US. Other countries will have other processes. Most large companies and negligent contractors will not show up resulting in a default judgement. More certified letters will have to follow and a follow up with the court to prove non-payment. Then the court will submit an order. Probably 6 months if you keep on top of it but the process does work.

Edit: Meant to say I think you're right, try a fresh install after clearing things out. I have a bit of experience with MS, removing things from directories and the registry is not too difficult. Then see if it call comes back.

[Yujah]

Seems like it could only be an issue that AmsterdamHeavy already touched on; the Epic install of the game having left local configuration that the game's Steam install is now tripping over.

He mentioned registry entries; PCGamingWiki mentions %LOCALAPPDATA%\MW5Mercs\. I'd certainly try uninstalling and deleting that directory. The store page doesn't mention Steam Cloud so I'll assume that'd be enough indeed -- but careful at the same time to first backup savegames in there so as to later restore if so desired.

As to registry, maybe; you'd need to dig if the above doesn't yet work but I'd feel it likely it does.