How come Microsoft / X-box gameshop offers even remote support

[andersvaelds]

if a game wont start while Steams politics is: you have tried to open this game for more than two hours - no refund to you, bye ...

[Kargor]

If a mass-product like a videogame doesn't work, support will generally suggest three steps:

1. Reboot the system and try again
   
2. Reinsrtall the game and try again
   
3. Reinstall Windows and try again

Valve won't be wasting their support capacity for that.

[Wolfpig]

You know, the Microsoft store has 14 days and/or games you have not accumulated a significant playtime (depending on who you ask it could be less then 2 hours) too

[Boblin the Goblin]

I still don't understand how someone tries to open a game for 2 hours.

[Satoru]

You spent 19 HOURS trying to 'fix' Black Desert Online

Obviously they're not going to give a refund for a game you spent 19 HOURS playing

After that debacle you then spent 5 HOURS playing Sea of Thieves

And you yet, AGAIN are whining that you are not eligible for a refund after 5 HOURS in Sea of Thieves. You spent 5 HOURS trying to register an xbox account? 5 HOURS. What were you doing typing in your Microsoft account one character at a time with your tongue? Were you trying to get your cat to input the password? 5 HOURS.

[Tito Shivan]

Escrito originalmente por andersvaelds:

How come Microsoft / X-box gameshop offers even remote support

Where does Xbox support state that? I'm curious.

[Satoru]

Escrito originalmente por Tito Shivan:

Escrito originalmente por andersvaelds:

How come Microsoft / X-box gameshop offers even remote support

Where does Xbox support state that? I'm curious.

I can’t get Microsoft to do anything and we PAY for support via a corporate account. The only time I ever got decent support was back when I was working for a Fortune 5 company. Even Fortune 100 companies got terrible support for MS. We would wade through Tier 1-2 support monkeys for days before anyone semi competent even deigned to get on an email chain

It’s also hilarious they’re somehow saying MS provides remote support then somehow forgets to mention they still can’t log into their Microsoft account to play Sea of Theives

[smokerob79]

hay what about the no refunds on fallout 76 as the time to download the game was reported as game time???.....steaming pile takes a lot of craps on the consumer.....

[76561198407601200]

Escrito originalmente por andersvaelds:

if a game wont start while Steams politics is: you have tried to open this game for more than two hours - no refund to you, bye ...

Part of gaming on pc is learning what can and cannot run on your system. Going forward make better choices.

[Callahan420]

Escrito originalmente por smokerob79:

hay what about the no refunds on fallout 76 as the time to download the game was reported as game time???.....steaming pile takes a lot of craps on the consumer.....

You could have asked for a manual refund.

[CEO Hunter]

Escrito originalmente por Kargor:

If a mass-product like a videogame doesn't work, support will generally suggest three steps:

1. Reboot the system and try again
   
2. Reinsrtall the game and try again
   
3. Reinstall Windows and try again

Valve won't be wasting their support capacity for that.

Their support capacity is ctrl C and ctrl V

[Crazy Tiger]

Escrito originalmente por SlowMango:

I still don't understand how someone tries to open a game for 2 hours.

Yeah, that's actually a good question. Curious about that as well.