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They are just slow and inconsistent.
Anyway, half a dozen or more of the same thing is spam, so "friend" or alt, best to let it go.
So there has not been 'a half dozen or more' posts from us.
Because they always get away with it, as the valve mods protect them.
What friends would do is say "Reply to the Community Message", not try to post on their behalf, multiple times.
steam forums are crap, im only here because i think its funny how bad its gotten.
replying to the community message does nothing, they are told never reply.
Steam support only gets involved if the devs opt in for Steam supports help.
steam with steam support is a burden to video gamers. Personally due to the issues with steam support being so bad and unhelpful i made a choice to never put money into steam or to be a customer.
I am perfectly happy being a free steam user, playing free games and enjoying myself, no support is needed for any of that. of course we will get blow back from a few angry steam employee's that are at risk of being fired because they do nothing for real customers.
incidentally if we had A.i. Handle steam support they would most likely not run into a ticket queue time because A.i. Can process things much faster then lazy steam support.
what steam moderation is in my imagination, are some extremely gross individuals with bad self c care enthusiasm that even their own mothers have to tell them to stop playing on the computer an get a shower, clean their room, and take out the trash.
I could really careless at what level steam support and it moderation feels offended, my suggestion is do better so that peoples outlooks change.
Currently i don't feel either are needed for steam to become a better place.
A computer can generate the wrong answer very quickly. That doesn't mean it's correct or useful.
And I wouldn't say that a group of people tasked with answering millions of support tickets a week are "lazy".
Also, Steam mods work on a warning system most of the time unless your first offense is particularly bad. Warnings act as a criminal record of sorts and the next warning will be a ban. You shouldn't presume just because others aren't banned meant they weren't caught by the system.