2 hour game play refund policy seems fair right ? no

[8UM8OC144T]

I mean, sure, it has to be drawn somewhere right ? the line where you have gone from trial / demo to whatever they choose to call it.

However I passed the 2 hour play time limit while I was sleeping. I had no idea being at the menu counted as play and they will ignore any argument.

I bought Black Ops III for one reason, to play a newer version of zombies than BOII. After i had woken up properly, I tried the game and was very unimpressed. Playing once for about 30 minutes and then trying to load a few games later but never succeeded due to lack of online players and hosts that turn into a game and gave up. Sent for a refund.

Now if I was lying i would understand too. But they are 100% free to check my actual game play. The game finished downloading overnight and ran, I think, because I had clicked on it during download trying to see how much was left to DL.

Is this is Steam ? really ?

it is 100% bad enough we don't own our games and can't give them to other people but this is whole next low.

[potato]

it's very fair considering the majority of games on steam can be finished in 2 hours or less

Originally posted by EMiN3M:

However I passed the 2 hour play time limit while I was sleeping. I had no idea being at the menu counted as play and they will ignore any argument.

it counts when the exe is running, it can't make a distinction between being in menu and actual gameplay

[xBCxRangers]

It's really not, no. But to be fair, PS also has an awful policy. I think (and certainly correct me), i think over there, once you even just download the game you can't get a refund.

I tried to get a refund on MLB 18 i think it was, with zero play time. But because i downloaded it, no refund.

Xbox has the best refund policies i've seen. I just got a refund for a game a year old. And Battlefront 1 i had for more than 30 days.

[cSg|mc-Hotsauce]

Originally posted by EMiN3M:

2 hour game play refund policy seems fair right ? no

I mean, sure, it has to be drawn somewhere right ? the line where you have gone from trial / demo to whatever they choose to call it.

However I passed the 2 hour play time limit while I was sleeping. I had no idea being at the menu counted as play and they will ignore any argument.

I bought Black Ops III for one reason, to play a newer version of zombies than BOII. After i had woken up properly, I tried the game and was very unimpressed. Playing once for about 30 minutes and then trying to load a few games later but never succeeded due to lack of online players and hosts that turn into a game and gave up. Sent for a refund.

Now if I was lying i would understand too. But they are 100% free to check my actual game play. The game finished downloading overnight and ran, I think, because I had clicked on it during download trying to see how much was left to DL.

Is this is Steam ? really ?

it is 100% bad enough we don't own our games and can't give them to other people but this is whole next low.

With only 3.6 hours, make a manual ticket.

Find the purchase... https://help.steampowered.com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

[C²C^Guyver |NZB|]

If the exe is running, it counts towards that 2-hour limit. Limit. It has always been this way. That means it doesn't matter what the game is doing. If the game is running, it counts.

[wesnef]

Originally posted by EMiN3M:

However I passed the 2 hour play time limit while I was sleeping. I had no idea being at the menu counted as play.

I honestly have no idea why anyone would think this. If you've hit "play" in the steam library, it's counting down. How is this hard to understand?


edit: I've also never understood the whole "I started the game/launcher/whatever, and then slept/went out to dinner/painted the house/etc while leaving my PC running" thing, either. Why?

[potato]

Originally posted by wesnef:

edit: I've also never understood the whole "I started the game/launcher/whatever, and then slept/went out to dinner/painted the house/etc while leaving my PC running" thing, either. Why?

"i spent 5 hours in character creation, that makes me entitled for a refund"

[C²C^Guyver |NZB|]

There's also no way for them to check your actual gameplay.

[nullable]

Being able to rationalize why you're owed a refund doesn't make you entitled to one.

Being able to torture the refund policy and decide random swathes of game time don't count doesn't make you entitled to a refund either.

[Wirewing]

I can think of two recent examples of my personal, anecdotal (but well known in the forums of either game) experiences that support your position:

Most relevant: Star Ocean, the Divine Force was/is ported as a broken mess. It launches with a compiler process that takes up to 45 minutes. You then have to run it again after your first save and then again, occasionally when things start falling apart again. It's easy to pass two hours 'played on steam' while only playing 30 minutes of the game in actuality.

Forsaken: Tutorial is about an hour long if you explore all areas of the tutorial. At any gameplay prompt, there's a high chance of the game bugging out and preventing any menu choice, requiring a task manager rescue. You might only play 30 minutes to get through the tutorial, in actuality but, have two hours 'played on steam'.

[Ben Lubar]

Originally posted by Wirewing:

I can think of two recent examples of my personal, anecdotal (but well known in the forums of either game) experiences that support your position:

Most relevant: Star Ocean, the Divine Force was/is ported as a broken mess. It launches with a compiler process that takes up to 45 minutes. You then have to run it again after your first save and then again, occasionally when things start falling apart again. It's easy to pass two hours 'played on steam' while only playing 30 minutes of the game in actuality.

Forsaken: Tutorial is about an hour long if you explore all areas of the tutorial. At any gameplay prompt, there's a high chance of the game bugging out and preventing any menu choice, requiring a task manager rescue. You might only play 30 minutes to get through the tutorial, in actuality but, have two hours 'played on steam'.

If a game leaves you on a loading screen for 45 minutes and you are not okay with that, ask for a refund.

If a game has a tutorial you enjoy and a bug prevents you from playing the rest of the game, contact the developer and ask them to fix the bug.

The 2 hour limit is for automatic, no-questions-asked refunds. If you need a refund and you've spent more than 2 hours with a game open, file a ticket.

The refund system isn't a maze of twisty passages full of traps around every corner. It's a system designed so that people with the most common problems ("I can't run the game I bought at all", "I bought this by accident", "this game isn't what I expected") can get refunds without having to be manually approved, and everyone else can still get refunds if their reason for a refund is considered valid by Steam Support.

Giving a customer a product they're not happy with will result in that customer not wanting to buy products from that store in the future, and allowing people to play games and then get all of their money back when they're done invites abuse. Requiring manual review for people in unusual situations allows them to avoid both problems.

[Tito Shivan]

I've ready people not finding enough:
2 hours.
4 hours.
24 hours.
14 days.
30 days.

Whatever the limit is it's going to feel unfair to some.

[Ben Lubar]

Originally posted by Tito Shivan:

I've ready people not finding enough:
2 hours.
4 hours.
24 hours.
14 days.
30 days.

Whatever the limit is it's going to feel unfair to some.

I have to wonder how often the people who complain about these kinds of things go back to stores in real life and try to get a refund for a used product.

[Amaterasu]

Originally posted by Ben Lubar:

Originally posted by Tito Shivan:

I've ready people not finding enough:
2 hours.
4 hours.
24 hours.
14 days.
30 days.

Whatever the limit is it's going to feel unfair to some.

I have to wonder how often the people who complain about these kinds of things go back to stores in real life and try to get a refund for a used product.

What makes it funnier is that a refund is a consolation, not a right. The business is being nice, when they could... completely within their own rights, tell someone who is asking for a refund to get bent.

[xBCxRangers]

Originally posted by sungoddess14:

Originally posted by Ben Lubar:

I have to wonder how often the people who complain about these kinds of things go back to stores in real life and try to get a refund for a used product.

What makes it funnier is that a refund is a consolation, not a right. The business is being nice, when they could... completely within their own rights, tell someone who is asking for a refund to get bent.

Idt that's correct. Countries mandate by law folks entitled to refunds. Australia was one of the those cases, and i believe a number of others.

[xBCxRangers]

Originally posted by Tito Shivan:

I've ready people not finding enough:
2 hours.
4 hours.
24 hours.
14 days.
30 days.

Whatever the limit is it's going to feel unfair to some.

30 days is fine.