14 days for refund seems unfair to me.

[xscori]

I bought Jedi Survivor a while back and it was sitting in my library together with 100+ titles in my backlog. I got to it two days ago half an hour in the game, it crashed and wiped out my progress. I restarted and half an hour later it crashed again.

I checked the forums for my card (4090) and every topic I could find about the crash with solution suggestions. Nothing worked and it kept crashing so I could not even finish the first chapter.

I gave up, uninstalled and requested a refund. My gameplay time was about 100 mins. Steam is refusing it saying 14 days passed and for some reason counts it as 2hrs played.

Although I bought hundreds of games, I rarely ever request refund so I am surprised here. This is a defective product, I did not play it for 2hrs, why are they counting from the day of purchase but not when I actually started playing the game? Am I missing something?

[CEO Hunter]

Refunds on faulty product is a consumer RIGHT

[C²C^Guyver |NZB|]

It certainly has bearing. You're just choosing not to see it, because it doesn't help your argument. It's super easy now to get a refund compared to before this policy existed. You had to go back and forth with Steam Support before they'd give in and sometimes they did and sometimes they didn't. Here's the kicker: Refunds were always a thing on Steam . They just didn't state as such.

So again, if you think it's so unfair now you have no idea how it was before.

And the game has been fixed. As I said before. Choosing to ignore that because it doesn't support your argument, is a you problem.

The game is in a much more playable state than it was at release and that's a fact.

There's no crime here. He let the game sit in his library and did nothing. Was the developer forcing him to do that?

[CEO Hunter]

Publicado originalmente por Ben Lubar:

Publicado originalmente por Caravanseray:

Those game developers who haven't got Jedi Survivor, fixed for over a year aren't individually pulling out money of their pockets to refund the product.

♥♥♥♥♥.,

Where does the money come from, then? Are you suggesting that Valve should pay you some kind of reparations because you're upset about a video game you didn't buy?

Valve should have a refund policy that actually protects consumers from faulty and defective products. But they're more interested in getting a %30 cut and not refunding as much as they can justify.


Where does money come from ♥♥♥♥♥

[CEO Hunter]

Publicado originalmente por C²C^Guyver |NZB|:

It certainly has bearing. You're just choosing not to see it, because it doesn't help your argument. It's super easy now to get a refund compared to before this policy existed. You had to go back and forth with Steam Support before they'd give in and sometimes they did and sometimes they didn't. Here's the kicker: Refunds were always a thing on Steam . They just didn't state as such.

So again, if you think it's so unfair now you have no idea how it was before.

And the game has been fixed. As I said before. Choosing to ignore that because it doesn't support your argument, is a you problem.

The game is in a much more playable state than it was at release and that's a fact.

There's no crime here. He let the game sit in his library and did nothing. Was the developer forcing him to do that?

The valve defender with his non-arguments pretending they make sense.
Voluntarism has no bearing on this.

Even on that list Steam has a pretty crap policy compared to others. But they are ALL GARBAGE

[C²C^Guyver |NZB|]

They do have a policy that protects consumers. That's why they give you 2 weeks and 2 hours of play time. OP went way over that in one of those two limits.

[C²C^Guyver |NZB|]

Publicado originalmente por Caravanseray:

Publicado originalmente por C²C^Guyver |NZB|:

It certainly has bearing. You're just choosing not to see it, because it doesn't help your argument. It's super easy now to get a refund compared to before this policy existed. You had to go back and forth with Steam Support before they'd give in and sometimes they did and sometimes they didn't. Here's the kicker: Refunds were always a thing on Steam . They just didn't state as such.

So again, if you think it's so unfair now you have no idea how it was before.

And the game has been fixed. As I said before. Choosing to ignore that because it doesn't support your argument, is a you problem.

The game is in a much more playable state than it was at release and that's a fact.

There's no crime here. He let the game sit in his library and did nothing. Was the developer forcing him to do that?

H

Publicado originalmente por C²C^Guyver |NZB|:

It certainly has bearing. You're just choosing not to see it, because it doesn't help your argument. It's super easy now to get a refund compared to before this policy existed. You had to go back and forth with Steam Support before they'd give in and sometimes they did and sometimes they didn't. Here's the kicker: Refunds were always a thing on Steam . They just didn't state as such.

So again, if you think it's so unfair now you have no idea how it was before.

And the game has been fixed. As I said before. Choosing to ignore that because it doesn't support your argument, is a you problem.

The game is in a much more playable state than it was at release and that's a fact.

There's no crime here. He let the game sit in his library and did nothing. Was the developer forcing him to do that?

The valve defender with his non-arguments pretending they make sense.

You have that a bit backwards. You're calling legitimate arguments non-arguments, simply because they don't suit your logic. We're done.

[CEO Hunter]

Publicado originalmente por C²C^Guyver |NZB|:

They do have a policy that protects consumers. That's why they give you 2 weeks and 2 hours of play time. OP went way over that in one of those two limits.

Nope. It's a token policy. They'd rather keep their %30. Facts hurt

[Ben Lubar]

Publicado originalmente por Caravanseray:

Publicado originalmente por Ben Lubar:

Where does the money come from, then? Are you suggesting that Valve should pay you some kind of reparations because you're upset about a video game you didn't buy?

Valve should have a refund policy that actually protects consumers from faulty and defective products. But they're more interested in getting a %30 cut and not refunding as much as they can justify.


Where does money come from ♥♥♥♥♥

Valve can't just print money to issue your refund. Are you suggesting that they shake down developers, are you suggesting that Valve foot the bill for refunds well outside of the refund window, or are you suggesting something else? Stop avoiding the question.

[CEO Hunter]

Publicado originalmente por Ben Lubar:

Publicado originalmente por Caravanseray:

Valve should have a refund policy that actually protects consumers from faulty and defective products. But they're more interested in getting a %30 cut and not refunding as much as they can justify.


Where does money come from ♥♥♥♥♥

Valve can't just print money to issue your refund. Are you suggesting that they shake down developers, are you suggesting that Valve foot the bill for refunds well outside of the refund window, or are you suggesting something else? Stop avoiding the question.

Can't be bothered taking your responses seriously.
Valve has big coffers. yes they can.

It wouldn't even compare to a rounding error in their financials.

[CEO Hunter]

""Where they get the money?""


Errr.....from the money the consumer paid.

It's called a RE-FUND ♥♥♥♥♥

[Ben Lubar]

Publicado originalmente por Caravanseray:

Publicado originalmente por Ben Lubar:

Valve can't just print money to issue your refund. Are you suggesting that they shake down developers, are you suggesting that Valve foot the bill for refunds well outside of the refund window, or are you suggesting something else? Stop avoiding the question.

Can't be bothered talking your responses seriously.
Valve has big coffers. yes they can.

So you're saying that Valve should give you free money whenever you want? That doesn't sound like a good business plan. Since you hadn't even spent $5 on Steam a few weeks ago, logically you either bought the $75 game within the past three weeks or you have been lying and concern trolling for the past few pages of this thread. Which one is it?

[CEO Hunter]

Publicado originalmente por Ben Lubar:

Publicado originalmente por Caravanseray:

Can't be bothered talking your responses seriously.
Valve has big coffers. yes they can.

So you're saying that Valve should give you free money whenever you want? That doesn't sound like a good business plan. Since you hadn't even spent $5 on Steam a few weeks ago, logically you either bought the $75 game within the past three weeks or you have been lying and concern trolling for the past few pages of this thread. Which one is it?

A refund is not "free-money""
Consult a dictionary for more details bro

I have 5 USD for steam.
I pay $5 USD for a game
The game is faulty and defective (AKA garbage)
I get my refund.
I have have $5.

Where's the "free money""?

It's called a re-fund. They give you YOUR MONEY BACK

[Ben Lubar]

Publicado originalmente por Caravanseray:

Publicado originalmente por Ben Lubar:

So you're saying that Valve should give you free money whenever you want? That doesn't sound like a good business plan. Since you hadn't even spent $5 on Steam a few weeks ago, logically you either bought the $75 game within the past three weeks or you have been lying and concern trolling for the past few pages of this thread. Which one is it?

A refund is not "free-money""
Consult a dictionary for more details bro

Let's say you pay Valve $75 for a game. Hypothetically because you clearly haven't.

$22.50 of that goes towards running Steam and developing future projects.

$52.50 of that goes to the developers.

An additional $75 goes back to you under your proposed system.

That's free money. What you are demanding is free money.

[CEO Hunter]

Publicado originalmente por Ben Lubar:

Publicado originalmente por Caravanseray:

A refund is not "free-money""
Consult a dictionary for more details bro

Let's say you pay Valve $75 for a game. Hypothetically because you clearly haven't.

$22.50 of that goes towards running Steam and developing future projects.

$52.50 of that goes to the developers.

An additional $75 goes back to you under your proposed system.

That's free money. What you are demanding is free money.

No, the $75 you paid goes back to you. It was your money, there's no ""ëxtra $75"".

♥♥♥♥♥, broooooooooooo

[Ben Lubar]

Publicado originalmente por Caravanseray:

Publicado originalmente por Ben Lubar:

Let's say you pay Valve $75 for a game. Hypothetically because you clearly haven't.

$22.50 of that goes towards running Steam and developing future projects.

$52.50 of that goes to the developers.

An additional $75 goes back to you under your proposed system.

That's free money. What you are demanding is free money.

No, the $75 you paid goes back to you.

♥♥♥♥♥, broooooooooooo

Where does the other $75 come from, then? At best, Valve might have $22.50 from the transaction still in their bank account. Most of the money is long gone a year after a purchase is made.