14 days for refund seems unfair to me.

[xscori]

I bought Jedi Survivor a while back and it was sitting in my library together with 100+ titles in my backlog. I got to it two days ago half an hour in the game, it crashed and wiped out my progress. I restarted and half an hour later it crashed again.

I checked the forums for my card (4090) and every topic I could find about the crash with solution suggestions. Nothing worked and it kept crashing so I could not even finish the first chapter.

I gave up, uninstalled and requested a refund. My gameplay time was about 100 mins. Steam is refusing it saying 14 days passed and for some reason counts it as 2hrs played.

Although I bought hundreds of games, I rarely ever request refund so I am surprised here. This is a defective product, I did not play it for 2hrs, why are they counting from the day of purchase but not when I actually started playing the game? Am I missing something?

[kingjames488]

โพสต์ดั้งเดิมโดย Ben Lubar:

โพสต์ดั้งเดิมโดย C²C^Guyver |NZB|:

If you have a slow PC, that's not the publisher or developer's fault. That may sound harsh but it is completely true.

Again, you have to be mindful of the timer. If it looks like you're going to go over that 2 hours. Stop the game, no matter what it is doing and initiate the refund process.

I can't speak for others, but if I spent two hours on a loading screen before being able to play a game, I probably would refund before that.

you obviously never had dialup... teach you patience... kids these days :P

[Ben Lubar]

โพสต์ดั้งเดิมโดย Mod_Abuse_victim#488:

โพสต์ดั้งเดิมโดย Ben Lubar:

I can't speak for others, but if I spent two hours on a loading screen before being able to play a game, I probably would refund before that.

you obviously never had dialup... teach you patience... kids these days :P

Downloading a game does not count towards your time spent playing it for refund purposes.

If it takes 14 days for you to download a game, you might want to pick a different game. There are plenty of games that are only a few megabytes and very worth playing.

[kingjames488]

โพสต์ดั้งเดิมโดย Ben Lubar:

โพสต์ดั้งเดิมโดย Mod_Abuse_victim#488:

you obviously never had dialup... teach you patience... kids these days :P

Downloading a game does not count towards your time spent playing it for refund purposes.

If it takes 14 days for you to download a game, you might want to pick a different game. There are plenty of games that are only a few megabytes and very worth playing.

to be fair both points are ridiculous...

[RasaNova]

โพสต์ดั้งเดิมโดย PocketYoda:

Its the 2 hours thats the issue not so much the 14 days.. Modern games cache everything now and on slower pcs that can take more than the 2 hours even if the games specs say they can play it.

The people are forced into the caching and cannot stop it...

You're not wrong, the 2 hours isn't enough. Fortunately though Steam support is very lenient about the 2 hour window (vs the 14 days.) Once you get past the refund-bot and are dealing with a human they will usually look well past that 2 hours and still give a refund.

[Tito Shivan]

โพสต์ดั้งเดิมโดย Mod_Abuse_victim#488:

you obviously never had dialup... teach you patience... kids these days :P

I've had dialup, and I've loaded games off a tape.

But if nowadays I find a game spends 5 minutes on a loading screen I'd know something is not right.

โพสต์ดั้งเดิมโดย C²C^Guyver |NZB|:

Again, you have to be mindful of the timer.

That's it. Last refund I asked for (Borderlands 3) I knew something was off 10 minutes into playing. I searched some stuff online about the error, played some more to try stuff... But once I went over the 1h mark I stopped. And once I found what the source of the error was and that there was no fix (hardcoded keybinds) I asked for the refund.

[CEO Hunter]

โพสต์ดั้งเดิมโดย Tito Shivan:

โพสต์ดั้งเดิมโดย Mod_Abuse_victim#488:

you obviously never had dialup... teach you patience... kids these days :P

I've had dialup, and I've loaded games off a tape.

But if nowadays I find a game spends 5 minutes on a loading screen I'd know something is not right.

and yet you're defending them as an echoer

[AntiGrieferGames]

โพสต์ดั้งเดิมโดย C²C^Guyver |NZB|:

โพสต์ดั้งเดิมโดย PocketYoda:

Its the 2 hours thats the issue not so much the 14 days.. Modern games cache everything now and on slower pcs that can take more than the 2 hours even if the games specs say they can play it.

The people are forced into the caching and cannot stop it...

If you have a slow PC, that's not the publisher or developer's fault. That may sound harsh but it is completely true.

Again, you have to be mindful of the timer. If it looks like you're going to go over that 2 hours. Stop the game, no matter what it is doing and initiate the refund process.

This policy isn't up for debate and I think that is the thing that a lot of you are having trouble grasping.

Valve should increase from 2 hours to 6 hours playtime, and that makes better sense than just only 2 hours.

If using a "slow" PC, they are very much publishers/developers fault for not optimizing the games.

[Leonardo Da Pinchi]

โพสต์ดั้งเดิมโดย Caravanseray:

โพสต์ดั้งเดิมโดย Tito Shivan:

I've had dialup, and I've loaded games off a tape.

But if nowadays I find a game spends 5 minutes on a loading screen I'd know something is not right.

and yet you're defending them as an echoer

Actually, he's using it as an example of when to know when to refund. Not tank 300+ hours into a game, then demand a refund because they didn't add a feature you wanted.

[Soren]

โพสต์ดั้งเดิมโดย Tito Shivan:

โพสต์ดั้งเดิมโดย Mod_Abuse_victim#488:

you obviously never had dialup... teach you patience... kids these days :P

I've had dialup, and I've loaded games off a tape.

But if nowadays I find a game spends 5 minutes on a loading screen I'd know something is not right.

I might give it a pass if it's installing shaders for the first time. I don't know if people count the installing shaders screen as a type of loading screen though. You'd almost say it's more of an in-game installing screen rather than loading screen.

[Tito Shivan]

โพสต์ดั้งเดิมโดย Soren:

I might give it a pass if it's installing shaders for the first time. I don't know if people count the installing shaders screen as a type of loading screen though. You'd almost say it's more of an in-game installing screen rather than loading screen.

Funny enough the original post was going to be "If I find a game spends 5 minutes on a loading screen twice...", but I ended up removing the word.

"Fool me once, shame on you. Fool me twice shame on me"... Going back to my last refund, the second time I launched it and started behaving weird was when I stopped. Started looking for what was happening and possible solutions (BL1 had this weird FoV that made me ill, but it was fixable through ini files, so no biggie in the end). But I stopped playing the game.

That way when I learnt (via reddit) what the problem was and that it wasn't fixable (not without using third party tools I wasn't going to bother with) I still was within time to request the refund.

I understand it's easy to be carried away trying to fix a bug. But it's important to keep in mind that the clock is ticking the moment you consider the possibility of issuing a refund.

[no kick = free win]

\

[PocketYoda]

โพสต์ดั้งเดิมโดย C²C^Guyver |NZB|:

โพสต์ดั้งเดิมโดย PocketYoda:

Its the 2 hours thats the issue not so much the 14 days.. Modern games cache everything now and on slower pcs that can take more than the 2 hours even if the games specs say they can play it.

The people are forced into the caching and cannot stop it...

If you have a slow PC, that's not the publisher or developer's fault. That may sound harsh but it is completely true.

Again, you have to be mindful of the timer. If it looks like you're going to go over that 2 hours. Stop the game, no matter what it is doing and initiate the refund process.

This policy isn't up for debate and I think that is the thing that a lot of you are having trouble grasping.

If the specs say you can play it then the devs have no say.. they should just remove the stupid caching/shaders design.

[Crazy Tiger]

โพสต์ดั้งเดิมโดย PocketYoda:

โพสต์ดั้งเดิมโดย C²C^Guyver |NZB|:

If you have a slow PC, that's not the publisher or developer's fault. That may sound harsh but it is completely true.

Again, you have to be mindful of the timer. If it looks like you're going to go over that 2 hours. Stop the game, no matter what it is doing and initiate the refund process.

This policy isn't up for debate and I think that is the thing that a lot of you are having trouble grasping.

If the specs say you can play it then the devs have no say.. they should just remove the stupid caching/shaders design.

Generally speaking system specs are for running the game, it's not an indicator that a game runs flawless or without issues.

If you think otherwise, you should learn to better manage your expectations.

[PocketYoda]

โพสต์ดั้งเดิมโดย Crazy Tiger:

โพสต์ดั้งเดิมโดย PocketYoda:

If the specs say you can play it then the devs have no say.. they should just remove the stupid caching/shaders design.

Generally speaking system specs are for running the game, it's not an indicator that a game runs flawless or without issues.

If you think otherwise, you should learn to better manage your expectations.

Then remove the specs completely they aren't a good indicator anymore. Specs are there to let people know what they need to play the game.. not just boot it up.

[Boblin the Goblin]

โพสต์ดั้งเดิมโดย PocketYoda:

โพสต์ดั้งเดิมโดย Crazy Tiger:

Generally speaking system specs are for running the game, it's not an indicator that a game runs flawless or without issues.

If you think otherwise, you should learn to better manage your expectations.

Then remove the specs completely they aren't a good indicator anymore. Specs are there to let people know what they need to play the game.. not just boot it up.

Specs have always been that.

Meeting the specs was never a measurement of the game running without any issues.