3rd Party Accounts and Steam

[Beltneck]

So for some products on the Steam Store, it is clearly listed "This game requires a 3rd Party account to play". And that is totally fine, you're being expressly told a limitation of that product. Their first time signing in with Steam has you fill out a username, password, and recovery email; and you then have full account access through Steam or the 3rd Party's Website.

However, some products do not expressly tell you the limitations when signing up through Steam. They pass themselves off as a complete product, but deny you access to tech support and other account features. The only thing they ask of you when signing up through Steam is to enter a Username, then the account is created, and you are able to play through Steam. But when you go to that 3rd Party's website, you are asked to enter a Username and Password, no recovery email was collected when the account was created and they don't accept the email you use with Steam, they don't accept your Steam Login, and Steam does not give you any kind of login key to enter on the 3rd Party site,

Then when you ask Steam to help with a resolution, Steam just tells you to log into the 3rd Party's website - which you can't do. Because after you went through Steam's catalogue, pressed "Install" on a product that Steam advertises, and then went to your Steam library to press "play" - you were only ever asked to enter a Username. You were not asked to fill out more information, and you were never warned of any account access limitations by signing up this way.

I find it very hard to believe that Steam has no access to that 3rd Party account, since every time you press "play" from the Steam library, you are able to then play that 3rd Party's game. So the mechanics of how they connect really don't matter, it is clearly possible for them to connect. It doesn't matter if they use fax machines, smoke signals, morose code, and homing pigeons to connect, or which one of them initiates the connection between Steam and the 3rd Party - they are clearly able to connect the "play" button from your Steam library, to logging into a 3rd Party's servers. That mechanic is really not the issue.

The issue is that the user is being advertised a complete product, but is actually receiving a product with limited account access. I get how the 3rd Party messed up by not collecting proper information on account creation, but Steam also messed up by allowing false advertisements on it's platform. So for Steam to act like it has no responsibility in resolving the issue is just wrong.

At the very least, products need to be properly labelled about their missing components. It would be nicer if you could use your Steam Login on all 3rd Party sites that choose to sell on Steam, but I'm sure that is a much harder fix to implement. So the ones who cannot accept a Steam Login should be required to collect necessary information for logging into their website too. Sell a complete product, or warn buyers that your product is missing features - simple.

Some examples of this are Star Trek Online and Runescape; and if those two do it, there are likely more that do it too. Maybe others have had a better experience, or even found a solution; but this has been my experience with Arc and Jagex. Only ever being asked to fill out a Username after launching from Steam, then not being able to log into those 3rd Parties' websites because they require a Username and Password.

[Crazy Tiger]

It's allowed because they see no harm in it. In such cases you create a 3rd party login, so simply login with that 3rd party login. When you create that login, it gets connected to the public info of your Steam account.
In the rare case the game devs have set it up without active login, it works via tokens and such. No need for a login.

Keep in mind that hte game devs/publishers set all this up, not Steam.

It has nothing to do with tech support. Steam doesn't do tech support for 3rd party games anyway, and for the game devs/publishers it doesn't actually matter since they have all the necessary info anyway.

[Nx Machina]

1) 3rd party launchers are required to validate you have the licences for those 3rd party games on Steam.

2) The linking is done on their end not Steam, hence why to unlink you do it on your Ubisoft account or EA account etc, and why you cannot log in with your Steam account information to those other sites.

https://www.ubisoft.com/en-us/help/account/article/unlinking-other-platforms-from-your-ubisoft-account/000096879

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

3) As for tech support, that is down to the 3rd party developer as they have access to the game.

Valve only offers tech support for their own games.

[Crazy Tiger]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

...so simply login with that 3rd party login.

But you cannot log into the 3rd party's website, because Steam WILL NOT give you the login information that Steam created.

I addressed that in my post. I suggest reading the whole post before partly quoting something.

[Crazy Tiger]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

I addressed that in my post. I suggest reading the whole post before partly quoting something.

But you CANNOT log into those websites, because Steam DOES NOT give you the information that Steam created.

Again, read my post, all was addressed.

But to summarize:
- Game devs/publishers set the system up, not Valve/Steam. If the game devs/publishers use a system without active login credentials, that's fine and their choice. Complain to them.
- Some login systems work via tokens. It's for verification/authorisation only, there is no other place to login nor a reason for it.
- If such a website does require active login credentials and you haven't gotten them, again, go to the game devs/publishers as they set them up.

[Nx Machina]

Originally posted by Beltneck:

But you CANNOT log into those websites, because Steam DOES NOT give you the information that Steam created.

Steam does not create that information nor link accounts, the 3rd party site does.

[Kargor]

Originally posted by Beltneck:

The only thing I did with Steam was install the game, then Steam creates an account with them.

It might help clear up things if you just give us the actual name of the game, instead of "the game", "them" etc.

[Crazy Tiger]

Originally posted by Beltneck:

I'm talking about the accounts Steam creates on your behalf when you install a game that is listed in Steam's store.

Steam doesn't do that, though. It's always the game or some other software they use (like Epic Online Services) that create token logins. Always on the end of the game dev/publisher.

[Crazy Tiger]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

Steam doesn't do that, though. It's always the game or some other software they use (like Epic Online Services) that create token logins. Always on the end of the game dev/publisher.

Yes Steam does. I did not create the account with the 3rd party. I never input an email or was asked to create a password. Steam automatically did all of that, so the only buttons I have to push here are "install" and "play".

But then when I try to go to that 3rd party's website to make any account changes, they will not accept my regular Steam login, and Steam will not give me the information that Steam created.

Again, Steam doesn't do that. The game devs/publishers set such things up and are in full control. They create systems that create an extra login (either via token or credentials), it's not Steam doing that.

All of this has been addressed already in the thread. Your issue is with the game devs/publishers, not Steam. But as long as you keep pointing to the wrong party, you won't get your issue resolved.

Originally posted by Beltneck:

Again, I'm not talking about linking an already existing 3rd party account to Steam. I'm talking about going to steam's store, installing a game they advertise, and never being allowed to make any account changes with that 3rd party because Steam will not give you the information they created, and the 3rd party won't accept your Steam credentials.

I know you are talking about that. But as said, that already has been addressed.

[Nx Machina]

Originally posted by Beltneck:

Yes steam does.

Nope. ALL linking and unlinking is done on the 3rd party site after all you chose not to respond to what i linked:

https://www.ubisoft.com/en-us/help/account/article/unlinking-other-platforms-from-your-ubisoft-account/000096879

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

[Crazy Tiger]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

Again, Steam doesn't do that. The game devs/publishers set such things up and are in full control. They create systems that create an extra login (either via token or credentials), it's not Steam doing that.

All of this has been addressed already in the thread. Your issue is with the game devs/publishers, not Steam. But as long as you keep pointing to the wrong party, you won't get your issue resolved.

Yes, steam does create that information. Because steam automatically logs into those games for you, without ever asking you to enter an email or password. You have no say in how the account is created aside form pressing "install" on Steam.

So how do you log into those 3rd party websites if steam doesn't give you the information steam created, and the 3rd party won't accept your steam credentials?

No, it doesn't, it truly does not. Every 3rd party login that gets created happens so because the game devs/publishers set up that system. whether it's token logins or actual credentials logins, it all gets set up by them.

As long as you want to chase fairytales instead of actually listen to reality, you'll keep barking up the wrong tree. Since I don't see the point in following that fairytale, I wish you luck, traveller.

[Chika Ogiue]

Originally posted by Beltneck:

Yes, steam does create that information.

Please give a specific example. In all my years on Steam, I have never experienced this. I've got games that require Uconnect, EA app, and so on, and none of them have acted in the manner you are describing.

[Nx Machina]

Originally posted by Beltneck:

I'm not talking about linking existing accounts to steam. I've made that clear a few times.

You keep claiming it is Steam:

https://www.ubisoft.com/en-us/help/account/article/linking-your-steam-and-ubisoft-accounts/000066792

To link your Ubisoft account to your Steam account:

• Launch any Ubisoft game from the Steam client.

• After the Starting game pop-up appears, select Continue. This will open a new window in your internet browser.

• Log in to your Ubisoft account.

If you do not already have an account, select Create a Ubisoft account.

• Select Link accounts.


https://help.ea.com/en/help/pc/link-ea-and-steam/

1) Sign in to Steam.

2) Click Play to launch an EA game from Steam.

3) Install the EA app if you haven’t already.

4) The EA app will launch and ask you to link your Steam account and your EA Account.

5) Log in to the EA app using your EA Account info or create a new EA Account.

6) Steam will install your game and let you know when it’s ready to play.

[Nx Machina]

Originally posted by Beltneck:

Still haven't answered the question.

How do you log into those 3rd party websites if steam doesn't give you the information steam created, and the 3rd party won't accept your steam credentials?

Steam definitely created the account, and saves the login information somewhere. Because I was never asked to give an email or password, I just installed something directly from steam's store.

https://help.ea.com/en/help/account/link-ea-and-epic-games/

How to link your accounts

You’ll only be asked to link your accounts the first time you play an EA game on Epic Games.

1) Install the EA app if you haven’t already.

2) Sign in to your Epic Games account.

3) Go to your Library, choose your EA game, and click Install.

4) The EA app will launch and ask you to link your Epic Games account and your EA Account.

5) Log in to the EA app using your EA Account info, or create a new EA Account.

6) Epic Games will install your game and let you know when it’s ready to play.

[KalGimpa]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

No, it doesn't, it truly does not. Every 3rd party login that gets created happens so because the game devs/publishers set up that system. whether it's token logins or actual credentials logins, it all gets set up by them.

As long as you want to chase fairytales instead of actually listen to reality, you'll keep barking up the wrong tree. Since I don't see the point in following that fairytale, I wish you luck, traveller.

Still haven't answered the question.

How do you log into those 3rd party websites if steam doesn't give you the information steam created, and the 3rd party won't accept your steam credentials?

Steam definitely created the account, and saves the login information somewhere. Because I was never asked to give an email or password, I just installed something directly from steam's store.

https://www.fortinet.com/resources/cyberglossary/authentication-token

it is creating a token not a usable log in

if you want to log into a site

for a game that does not have a third party launcher

if it has a launcher

and does not have you create the log in info

you will have to actually crate an account with them

the token does not do this

[Crazy Tiger]

Originally posted by Beltneck:

Originally posted by Crazy Tiger:

No, it doesn't, it truly does not. Every 3rd party login that gets created happens so because the game devs/publishers set up that system. whether it's token logins or actual credentials logins, it all gets set up by them.

As long as you want to chase fairytales instead of actually listen to reality, you'll keep barking up the wrong tree. Since I don't see the point in following that fairytale, I wish you luck, traveller.

Still haven't answered the question.

How do you log into those 3rd party websites if steam doesn't give you the information steam created, and the 3rd party won't accept your steam credentials?

Steam definitely created the account, and saves the login information somewhere to be able to log into that game's servers every time you press "play". Because I was never asked to give an email or password, I just installed something directly from steam's store, and it automatically logs into that 3rd party's system on its own.

I'm sure your reading comprehension cannot be that lacking. Reread all my posts, I addressed it all already.