Steam Games Crashing

[Nack]

Steam Games Crashing

Hi, I have been having consistent game crashes on steam with the following games: Crusader Kings 3, Helldivers 2, Sker Ritual, and BG3. The crashes have been fairly consistent across these 4 games and I am investigating the crashes with HD2 and CK3 separately with the game studios. However, the fact that this has happened across 4 steams now has lead me to this subreddit. I have included the error reports below for each game. Can anyone help me resolve this?

Specs

Processor Intel(R) Core(TM) i7-14700K, 3400 Mhz, 20 Core(s), 28 Logical Processor(s)

GPU NVIDIA GeForce RTX 4070 SUPER

RAM 32GB DDR5

Motherboard- MSI PRO Z-790

Helldivers 2 (Many Crashes)



- System

- Provider

\[ Name\] Application Error

\[ Guid\] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

\[ SystemTime\] 2024-05-16T02:19:00.4074306Z

EventRecordID 12133

Correlation

- Execution

\[ ProcessID\] 14684

\[ ThreadID\] 4336

Channel Application

Computer CommandCentral

- Security

\[ UserID\] S-1-5-21-2788816552-1635677032-4144095361-1003

- EventData

AppName helldivers2.exe

AppVersion 1.8.19279.0

AppTimeStamp 663b9ebf

ModuleName helldivers2.exe

ModuleVersion 1.8.19279.0

ModuleTimeStamp 663b9ebf

ExceptionCode c0000005

FaultingOffset 00000000005c652b

ProcessId 0x6e14

ProcessCreationTime 0x1daa7360c3950d3

AppPath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Helldivers 2\\bin\\helldivers2.exe

ModulePath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Helldivers 2\\bin\\helldivers2.exe

IntegratorReportId cdc23455-1e88-4ad1-9b73-1af68154b3da

PackageFullName

PackageRelativeAppId



BG3

- System

- Provider

\[ Name\] Application Error

\[ Guid\] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Ocode 0

Keywords 0x8000000000000000

- TimeCreated

\[ SystemTime\] 2024-05-16T01:55:23.6112494Z

EventRecordID 12098

Correlation

- Execution

\[ ProcessID\] 1144

\[ ThreadID\] 23664

Channel Application

Computer CommandCentral

- Security

\[ UserID\] S-1-5-21-2788816552-1635677032-4144095361-1003

- EventData

AppName bg3\_dx11.exe

AppVersion 4.50.22.896

AppTimeStamp 00000000

ModuleName unknown

ModuleVersion 0.0.0.0

ModuleTimeStamp 00000000

ExceptionCode c0000005

FaultingOffset 000000003a000000

ProcessId 0x2950

ProcessCreationTime 0x1daa72a36b54abb

AppPath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Baldurs Gate 3\\bin\\bg3\_dx11.exe

ModulePath unknown

IntegratorReportId 95146cc0-8453-4cf9-893a-72871720dc92

PackageFullName

PackageRelativeAppId



Sker Ritual

- System

- Provider

\[ Name\] Application Error

\[ Guid\] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

\[ SystemTime\] 2024-05-14T02:09:39.1839525Z

EventRecordID 11647

Correlation

- Execution

\[ ProcessID\] 13432

\[ ThreadID\] 14256

Channel Application

Computer CommandCentral

- Security

\[ UserID\] S-1-5-21-2788816552-1635677032-4144095361-1003

- EventData

AppName SkerRitual.exe

AppVersion 2022.3.12.59104

AppTimeStamp 6537e1a3

ModuleName UnityPlayer.dll

ModuleVersion 2022.3.12.59104

ModuleTimeStamp 6537e3fa

ExceptionCode c0000005

FaultingOffset 0000000000567153

ProcessId 0xe68

ProcessCreationTime 0x1daa5a20bce8feb

AppPath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sker Ritual\\SkerRitual.exe

ModulePath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sker Ritual\\UnityPlayer.dll

IntegratorReportId aca47482-585a-4f5d-86ee-5b82ab0636ba

PackageFullName

PackageRelativeAppId



Crusader Kings 3 (Am being told my Paradox this is a potential Script/Modifier Error)

- System

- Provider

\[ Name\] Application Error

\[ Guid\] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

\[ Systemime\] 2024-05-12T01:48:40.5221324Z

EventRecordID 11393

Correlation

- Execution

\[ ProcessID\] 17056

\[ ThreadID\] 15532

Channel Application

Computer CommandCentral

- Security

\[ UserID\] S-1-5-21-2788816552-1635677032-4144095361-1003

- EventData

AppName ck3.exe

AppVersion 1.0.0.0

AppTimeStamp 662fbc9e

ModuleName unknown

ModuleVersion 0.0.0.0

ModuleTimeStamp 00000000

ExceptionCode c0000005

FaultingOffset 00000084ebdfeae0

ProcessId 0x5478

ProcessCreationTime 0x1daa40de867a49d

AppPath C:\\Program Files (x86)\\Steam\\steamapps\\common\\Crusader Kings III\\binaries\\ck3.exe

ModulePath unknown

IntegratorReportId 113df049-c047-42a8-80a6-b45016f1a505

PackageFullName

PackageRelativeAppId

[SLG]

Have you verified the games' files?

[Nack]

Yes. For each game several times.

[Komarimaru]

EventID 1000 is system file error. Which could be a bad driver install, corrupt system file, out dated operating system missing key features etc

Can try the whole sfc /scannow fix in command prompt that's been run as admin and/or download fresh GPU drivers and remove the old ones with DDU first before installing, making sure to block windows from updating drivers on reboot.

[SLG]

Are you a Windows 10 user? If yes, did you update it? There were updates today.

[Nack]

Thanks. I tried the sfc/scannow feature with no luck. I also tried a clean install of my nvidia drivers but did not use DDU. I’ll try that and see what happens.

I am currently using windows 11 updated yesterday.

[bidulless]

Messaggio originale di Nack:

Thanks. I tried the sfc/scannow feature with no luck. I also tried a clean install of my nvidia drivers but did not use DDU. I’ll try that and see what happens.

I am currently using windows 11 updated yesterday.

hello
All worked before w11 update ?

[Nack]

No, I still had this problem before the update. I would say this has been a problem for about a month and a half. Other single player games seem to work & game pass games (like SOT).

[bidulless]

Messaggio originale di Nack:

No, I still had this problem before the update. I would say this has been a problem for about a month and a half. Other single player games seem to work & game pass games (like SOT).

hello
Good so and you allread tryed sfc and dism ?
Have you checked the even viewer of windows if there is a reason about the crash ?
Both are due to the same error c0000005 and so it means there is something that is not working correctly...
I had the same kind of issue with another game and solved it by cleaning the nvidia cache more or less.
I think the place for this cache on new os is appdata/locallow/nvidia/perdriverversion/Dxcache
just delete dxcache folder content and see if it goes better

[Nack]

I tried that and removed the programs that were not in use. Unfortunately, HD2 still crashed with these errors. Would you have any other suggestions?

Error 1 (Event Viewer)

Faulting application name: helldivers2.exe, version: 1.8.19279.0, time stamp: 0x663b9ebf
Faulting module name: helldivers2.exe, version: 1.8.19279.0, time stamp: 0x663b9ebf
Exception code: 0xc000001d
Fault offset: 0x00000000005c643e
Faulting process id: 0x0xB68
Faulting application start time: 0x0x1DAA7E24C8A88DD
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Report Id: d3ef5011-b9f5-4b79-b07d-bfba08faabb1
Faulting package full name:
Faulting package-relative application ID:

Error 2 (Event Viewer)

Faulting application name: helldivers2.exe, version: 1.8.19279.0, time stamp: 0x663b9ebf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000000c1
Faulting process id: 0x0x5E54
Faulting application start time: 0x0x1DAA7E602CB65A5
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe
Faulting module path: unknown
Report Id: f86312cb-8ee4-48ca-a28f-f46f82d2e14e
Faulting package full name:
Faulting package-relative application ID:

[emifolino]

Oo

[bidulless]

hellp

0xc000001d and after 0xc0000005
Have you tryed to clean the dxcache and do some dism command ?

[ZEKA]

I am having the same issue. Going to the local store to get some more RAM as i've got only 16gb. We will see if that sorts it out for me. Meanwhile please let us know if you managed to fix it.

[Nack]

Yes, I tried the DISM command & everything came back fine. I did clear what I could from the dx cache. However, there were some files being used in there by other programs.

Will do. I have 32GB of RAM and it’s still crashing. I don’t think it’s faulty since it’s working on other games. AH as yet to get back to me.

[bidulless]

Messaggio originale di Nack:

Yes, I tried the DISM command & everything came back fine. I did clear what I could from the dx cache. However, there were some files being used in there by other programs.

Will do. I have 32GB of RAM and it’s still crashing. I don’t think it’s faulty since it’s working on other games. AH as yet to get back to me.

hello
Normally you should be able to clear all files inside dxcache till no games are running...
You tryed dism but not sfc ?
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

[m662]

Any anti-malware suite installed with live monitoring? if so can you temporally turn it off and see if there is a change in behavior?

Have you tried creating a new admin user account and see if it shows different behavior on there?

At this point based on the information provided I do not think were dealing with a ongoing hardware issue.