Refund a Early Access Game

[drumking(Yoyo)]

I don‘t know why steam is too dumb to read the notes when I want to refund a Game, but they wont read it.
I want to refound Boundary and its still in Early Access, that means the 14 days limit hasn‘t started yet. Still steam don‘t give me back my Money and I don‘t know how to contact a real Support that can help me instead declining my request.

[Zarineth]

Early Access have the same rules as fully released game. You are also past 2 hours playtime.

[IFIYGD]

Originally posted by drumking(Yoyo):

I don‘t know why steam is too dumb to read the notes when I want to refund a Game, but they wont read it.
I want to refound Boundary and its still in Early Access, that means the 14 days limit hasn‘t started yet. Still steam don‘t give me back my Money and I don‘t know how to contact a real Support that can help me instead declining my request.

Early Access games are still games. The 14 days from purchase + under 2 hours playtime refund limits still apply. The 14 days limit started as soon as your payment cleared processing.
The automated system only looks at under 14 days from purchase *and* under 2 hours playtime.
You have 2.3 hours played on that game. So, you *might* be able to get a refund by filing a manual refund request *if* you bought the game less than 14 days ago. If you bought the game more than 14 days ago, you won't, even if you do reach a live Steam Support employee.

[Callahan420]

If you purchased the game more than 2 weeks ago you are out of luck.

[Lithurge]

Originally posted by IFIYGD:

Early Access games are still games. The 14 days from purchase + under 2 hours playtime refund limits still apply. The 14 days limit started as soon as your payment cleared processing.

Actually the wording seems to say that this is not the case.

Refunds on Titles Purchased Prior to Release Date

When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit.

So yes there's a good chance the OP is outside the 2 hour limit which they've failed to mention at all, but would qualify if they were under 2 hours despite it being originally purchased more than 14 days ago in early access.

[Zarineth]

Originally posted by Lithurge:

Originally posted by IFIYGD:

Early Access games are still games. The 14 days from purchase + under 2 hours playtime refund limits still apply. The 14 days limit started as soon as your payment cleared processing.

Actually the wording seems to say that this is not the case.

Refunds on Titles Purchased Prior to Release Date

When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit.

So yes there's a good chance the OP is outside the 2 hour limit which they've failed to mention at all, but would qualify if they were under 2 hours despite it being originally purchased more than 14 days ago in early access.

I don't think that work for games with a big blue Early Access banner. I can be wrong tho.
Edit: nevermind, I reread it. Good to know.

[IFIYGD]

Originally posted by Lithurge:

Originally posted by IFIYGD:

Early Access games are still games. The 14 days from purchase + under 2 hours playtime refund limits still apply. The 14 days limit started as soon as your payment cleared processing.

Actually the wording seems to say that this is not the case.

Refunds on Titles Purchased Prior to Release Date

When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit.

So yes there's a good chance the OP is outside the 2 hour limit which they've failed to mention at all, but would qualify if they were under 2 hours despite it being originally purchased more than 14 days ago in early access.

Ah, I missed them updating the refund policy last month. So the OP can try a manual refund- they are not very much over the playtime limit (0.3 hours), and *sometimes* Steam Support will let a little bit of time slide.

[Lithurge]

Originally posted by IFIYGD:

Ah, I missed them updating the refund policy last month. So the OP can try a manual refund- they are not very much over the playtime limit (0.3 hours), and *sometimes* Steam Support will let a little bit of time slide.

It's Starfield's fault, people discovered (and boasted about) getting automated refunds on launch day after playing hundreds of hours during the advanced access period.

Yeah if they're only that little amount over there's a good chance of a manual refund working. In case the OP isn't aware select the I have a question about this game option, rather than refund, and explain why you'd like a refund.

[RasaNova]

Originally posted by drumking(Yoyo):

I don‘t know why steam is too dumb to read the notes when I want to refund a Game, but they wont read it.
I want to refound Boundary and its still in Early Access, that means the 14 days limit hasn‘t started yet. Still steam don‘t give me back my Money and I don‘t know how to contact a real Support that can help me instead declining my request.

You're maybe thinking of pre-release games. Steam Early Access is different, those games are released. The release date is based on what is shown on the store page

[Lithurge]

Originally posted by RasaNova:

You're maybe thinking of pre-release games. Steam Early Access is different, those games are released. The release date is based on what is shown on the store page

You may want to read my previous post - the one that quoted the updated refund policy that specifically states it applies to Early Access and Advanced Access.

[Aluvard]

Originally posted by Lithurge:

Originally posted by RasaNova:

You're maybe thinking of pre-release games. Steam Early Access is different, those games are released. The release date is based on what is shown on the store page

You may want to read my previous post - the one that quoted the updated refund policy that specifically states it applies to Early Access and Advanced Access.

Not exactly. I think that problem here is due to some companies calling pre-order access as an "early". So it got mixed with Early Access as Steam program.
This is what you'll get when you click on Early Access hyperlink:

https://help.steampowered.com/faqs/view/6554-ED29-FBDB-1612

What they changed recently - preordered games with access, can no longer be played for however long you want and then refunded. With such games 2 weeks limit doesn't count, but 2 hours does.

[RasaNova]

Originally posted by Lithurge:

Originally posted by RasaNova:

You're maybe thinking of pre-release games. Steam Early Access is different, those games are released. The release date is based on what is shown on the store page

You may want to read my previous post - the one that quoted the updated refund policy that specifically states it applies to Early Access and Advanced Access.

Sure, it specified "release date." The release date is shown prominently on the store page, even for games in Steam Early Access.

[Crazy Tiger]

Originally posted by Aluvard:

Originally posted by Lithurge:

You may want to read my previous post - the one that quoted the updated refund policy that specifically states it applies to Early Access and Advanced Access.

Not exactly. I think that problem here is due to some companies calling pre-order access as an "early". So it got mixed with Early Access as Steam program.
This is what you'll get when you click on Early Access hyperlink:

https://help.steampowered.com/faqs/view/6554-ED29-FBDB-1612

What they changed recently - preordered games with access, can no longer be played for however long you want and then refunded. With such games 2 weeks limit doesn't count, but 2 hours does.

Yeah, that's the confusion. Boundary is an Early Access game, not a "pre-release Early Access" game.

They really should rename the latter.

[Tito Shivan]

Originally posted by RasaNova:

Originally posted by Lithurge:

You may want to read my previous post - the one that quoted the updated refund policy that specifically states it applies to Early Access and Advanced Access.

Sure, it specified "release date." The release date is shown prominently on the store page, even for games in Steam Early Access.

Early access games are released games. Just not in their 'version 1.0'

[Brian9824]

Yep as stated as soon as the EA game is playable the timer starts, so if it's been more then 2 weeks you can't refund it

[DiceDsx]

Originally posted by Crazy Tiger:

Originally posted by Aluvard:

Not exactly. I think that problem here is due to some companies calling pre-order access as an "early". So it got mixed with Early Access as Steam program.
This is what you'll get when you click on Early Access hyperlink:

https://help.steampowered.com/faqs/view/6554-ED29-FBDB-1612

What they changed recently - preordered games with access, can no longer be played for however long you want and then refunded. With such games 2 weeks limit doesn't count, but 2 hours does.

Yeah, that's the confusion. Boundary is an Early Access game, not a "pre-release Early Access" game.

They really should rename the latter.

I think it was changed when they updated their refund policy.
It's called Advanced Access now, or something like that.