Steam support

[Cr8tiv Manbear Man]

This is for the mods. You guys locked my account for no activity and now refuse to unlock it without having a debit card number from 20 years ago or a cd key for a digital download.

This is complete ♥♥♥♥♥♥♥♥ and is literal theft I've sent you my ID, several ways to prove the account is mine, but you refuse to unlock my account.

Jeez I even have access to the email associated with the account. This took months last time I had to unlock my account and it's taken months this time.

I'm sick of steam support not replying in a timely manner and closing tickets before the issue is resolved.

The level of service you get when they do reply is God awful and it's obvious the people on the other end dont read the tickets.

You guys have probably billions of dollars in locked accounts because I know I'm not the only one you've done this too.

This is ♥♥♥♥♥♥♥♥ and steam support knows it.

Not sure why valve makes this so difficult for no apparent reason other than to get you to spin up a new account and purchase the games again which is the definition of extortion.

I have an open ticket for over a month.

[Brian9824]

โพสต์ดั้งเดิมโดย Th0rn3:

โพสต์ดั้งเดิมโดย Cathulhu:

Moderators can not lock or unlock accounts. Their powers purely reside over Discussions.

And those class action lawsuits you're talking about, do you mean the Zaiger LLC extortion "artists"?
https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/

And keep in mind that Zaiger LLC is working with those people:
https://news.bloomberglaw.com/business-and-practice/billionaire-who-bought-epstein-island-hires-new-legal-chief

No but Zaiger is not extortionists, they are a reputable law firm.

There's been several class actions over the years against Valve. Valves responses are to always fight them but they wind up losing in the end usually.

Thanks for the comment though it helps the engagement score meaning this post gets more views.

Actually they are, recently several of their employees turned on them and released internal memo and documents. It revealed that Zaiger was pitching to investment companies looking for capital. Their plan was to file mass arbitration claims against several companies such as Steam threatening them with massive legal fees unless they settle.

They had no intention of following thru and were just filing them to harass a company and try to threaten them into a payday which was part of their strategy shown to investors. They have now been served a lawsuit by Valve for the illegal practices and several of their own employees are acting as witnesses providing a ton of info to Valve and evidence.

โพสต์ดั้งเดิมโดย Th0rn3:

โพสต์ดั้งเดิมโดย brian9824:

Steam also does not lock accounts for inactivity. So if your account is getting constantly locked it sounds like there is something phishy on your end going on.

They in fact do lock accounts for inactivity because literally it tells you when you attempt to reset the password. 😂

I have had friends who came back to steam for years , there account was not made inactive.

What is the exact message you got?

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย brian9824:

โพสต์ดั้งเดิมโดย Th0rn3:

No but Zaiger is not extortionists, they are a reputable law firm.

There's been several class actions over the years against Valve. Valves responses are to always fight them but they wind up losing in the end usually.

Thanks for the comment though it helps the engagement score meaning this post gets more views.

Actually they are, recently several of their employees turned on them and released internal memo and documents. It revealed that Zaiger was pitching to investment companies looking for capital. Their plan was to file mass arbitration claims against several companies such as Steam threatening them with massive legal fees unless they settle.

They had no intention of following thru and were just filing them to harass a company and try to threaten them into a payday which was part of their strategy shown to investors. They have now been served a lawsuit by Valve for the illegal practices and several of their own employees are acting as witnesses providing a ton of info to Valve and evidence.

โพสต์ดั้งเดิมโดย Th0rn3:

They in fact do lock accounts for inactivity because literally it tells you when you attempt to reset the password. 😂

I have had friends who came back to steam for years , there account was not made inactive.

What is the exact message you got?

I can't remember the exact, but now I can't submit a ticket because I've one open for over a month.

Also ummmm.... that's the purpose of a class action lawsuit.

It's how class actions work.... Anybody that has done a modicum of research into how class actions work would know that there's going to be a financier of the CA and a legal firm handling the CA.

I've done these pitches myself to start class actions, usually they bring in a sales team to handle these situations as well. I own a consulting firm that aids in matters such as this, specifically my firm handles filing suits for ineffective customer service & sales processes that border the line of unethical business practices.

I can tell you that your 5 seconds of research into this matter don't disprove my statements or that of Zagier.

Valve released a statement from their legal team, that doesn't mean what they are saying is correct or truthful.

[76561197960287930]

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

This is why you don't buy games at full price. You don't put all your eggs in one basket. Don't use inventory, market, or Steam Wallet.


Spinning up a new accounts is for the VAC banned, and bot accounts continuing to post 100's of spam user reviews daily for CS2 that count toward the over all review score. Because that's how Valve rolls.

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย 76561197960287930:

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

This is why you don't buy games at full price. You don't put all your eggs in one basket. Don't use inventory, market, or Steam Wallet.


Spinning up a new accounts is for the VAC banned, and bot accounts continuing to post 100's of spam user reviews daily for CS2 that count toward the over all review score. Because that's how Valve rolls.

Yea it seems Valve may be in more trouble apparently they are being sued for lots of things outside of the realm of the arbitration cases they keep losing over issues like this.

I mostly want my account just for my library of games.

What you described by the way is the literal definition of extortion which is illegal, like extremely illegal.

[Nx Machina]

โพสต์ดั้งเดิมโดย 76561197960287930:

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

You do realise companies have to pay the BBB to get a good rating.

[Brian9824]

โพสต์ดั้งเดิมโดย Th0rn3:

I can't remember the exact, but now I can't submit a ticket because I've one open for over a month.

Also ummmm.... that's the purpose of a class action lawsuit

Not really, its VERY illegal to file arbitration claims against a company to harass them into settling when you have no intent on actually following up. Normally its hard to prove but Valve now has in their possession the freaking power point presentation they pitched to investors explaining exactly what their plan was. They pitched it to customers claiming they were going to arbitrate while they were pitching to investors they had no plans to arbitrate .

So they are freaking screwed bigtime.

Also if your account is still inactive and locked then why can't you pull up the message?

โพสต์ดั้งเดิมโดย Th0rn3:

Valve released a statement from their legal team, that doesn't mean what they are saying is correct or truthful.

Actually no, Zaiger's own employees who turned on them have made the claims and presented evidence

โพสต์ดั้งเดิมโดย 76561197960287930:

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

BBB is a joke, people make up fake businesses and as soon as they pay them get an A accreditation. Businesses go from an F to an A when they pay them.

Heck one person even made a fake terrorist business named after ISIS, filed paperwork with the BBB and as soon as they paid were rated A+ and trustworthy by the BBB.....

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย brian9824:

[quote=Th0rn3;4202490652510324181
I can't remember the exact, but now I can't submit a ticket because I've one open for over a month.

Also ummmm.... that's the purpose of a class action lawsuit

Not really, its VERY illegal to file arbitration claims against a company to harass them into settling when you have no intent on actually following up. Normally its hard to prove but Valve now has in their possession the freaking power point presentation they pitched to investors explaining exactly what their plan was. They pitched it to customers claiming they were going to arbitrate while they were pitching to investors they had no plans to arbitrate .

So they are freaking screwed bigtime.

Also if your account is still inactive and locked then why can't you pull up the message?

[quote=Th0rn3;4202490652510324181
Valve released a statement from their legal team, that doesn't mean what they are saying is correct or truthful. [/quote]
Actually no, Zaiger's own employees who turned on them have made the claims and presented evidence

โพสต์ดั้งเดิมโดย 76561197960287930:

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

BBB is a joke, people make up fake businesses and as soon as they pay them get an A accreditation. Businesses go from an F to an A when they pay them.

Heck one person even made a fake terrorist business named after ISIS, filed paperwork with the BBB and as soon as they paid were rated A+ and trustworthy by the BBB..... [/quote]


The BBB is actually a pretty decent rating system for businesses, there's more to it than just the ratings though on the back end. One of the companies I own used to use BBB and it helps alot being listed but boy it's expensive.

[Brian9824]

โพสต์ดั้งเดิมโดย Nx Machina:

โพสต์ดั้งเดิมโดย 76561197960287930:

Like what else should we expect from a business that is not even Better Business Bureau® accredited, and even if they were, would still have an "F" ?

You do realise companies have to pay the BBB to get a good rating.

https://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843
https://money.cnn.com/2015/09/30/news/better-business-bureau/index.html
https://lawecommons.luc.edu/cgi/viewcontent.cgi?article=1040&context=lclr

They've been exposed so much but people don't care about the facts. They just want to use whatever they can to push a narrative they've already decided on.

[Brian9824]

โพสต์ดั้งเดิมโดย Th0rn3:

The BBB is actually a pretty decent rating system for businesses, there's more to it than just the ratings though on the back end. One of the companies I own used to use BBB and it helps alot being listed but boy it's expensive.

Yes, such a good rating system they give terror groups and fake companies and A rating once you pay them....

So good one of their last CEO's was forced to leave over their "Pay for Play" policy

Suggest you read a few of the links I previously posted and do some research.

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย brian9824:

โพสต์ดั้งเดิมโดย Nx Machina:

You do realise companies have to pay the BBB to get a good rating.

https://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843
https://money.cnn.com/2015/09/30/news/better-business-bureau/index.html
https://lawecommons.luc.edu/cgi/viewcontent.cgi?article=1040&context=lclr

They've been exposed so much but people don't care about the facts. They just want to use whatever they can to push a narrative they've already decided on.

That's not exposing anyone, number one the BBB never claimed to be a government entity.

Number 2. yes you have to pay but you're paying for a source for customers to leave reviews and comments about your business in one single place (which is how they even sell the programs they offer)

Number 3. most of the people "exposing" the BBB have no clue what the BBB even is or does or is supposed to do.

You've proved nothing about the original topic at hand which is Valve's piss poor customer service.

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย brian9824:

โพสต์ดั้งเดิมโดย Th0rn3:

The BBB is actually a pretty decent rating system for businesses, there's more to it than just the ratings though on the back end. One of the companies I own used to use BBB and it helps alot being listed but boy it's expensive.

Yes, such a good rating system they give terror groups and fake companies and A rating once you pay them....

So good one of their last CEO's was forced to leave over their "Pay for Play" policy

Suggest you read a few of the links I previously posted and do some research.

Those same terror groups had a 5 star rating on Google, Yelp, and Facebook. Not sure what your point is.

There's no perfect system, hence why this thread is in existence.

Companies don't usually design their systems for the benefit of the customer but the benefit of the business. Hence why Valve doesn't fund a good customer service department.

[cSg|mc-Hotsauce]

If an account is inactive for more than 2 months, you enter the password incorrectly too many times, this will trigger a login lock on the account for the owner to provide proof of ownership.

This helps keep old accounts from being brute forced so easily.

If you would have only asked for a password reset, this would have gone in a different direction. But you also entered in the password incorrectly before you tried resetting it.

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย cSg|mc-Hotsauce:

If an account is inactive for more than 2 months, you enter the password incorrectly too many times, this will trigger a login lock on the account for the owner to provide proof of ownership.

This helps keep old accounts from being brute forced so easily.

If you would have only asked for a password reset, this would have gone in a different direction. But you also entered in the password incorrectly before you tried resetting it.

:winterbunny2023:

I did, I went to reset my password and it said that I had to contact Steam Support. I'm starting to think someone tried logging in during my hiatus causing this headache and nightmare situation.

[Cr8tiv Manbear Man]

โพสต์ดั้งเดิมโดย Nx Machina:

โพสต์ดั้งเดิมโดย Th0rn3:

Ummmmm MFA is one of the worst ways to secure data possible. I ran a data mining marketing company as the COO and I specialize in data security.

IF it is so bad please explain how in 19+ years i have never lost access to my Steam account, an account created when Steam Guard email and Steam Guard Mobile did not exist.

โพสต์ดั้งเดิมโดย Th0rn3:

The problem isn't the system they have put in place it's the requirements they have for a 20 year old account are unrealistic and I'm not the only person that has had this issue.

The requirements to PROVE it is YOUR account because only YOU would know those details but if YOU never backed up that information regarding your account, then you are to blame.

Secondly you should take the opposite view that Steam Support is protecting your account because someone else may have your account details BUT not all of your account details, therefore Steam Support will also not give them the account, because they want SPECIFIC information to PROVE it is their account.

Do you have your debit card from 20 years ago? Do you have a CD Key for a game that you bought through the Steam Store? Exactly my point.

Also Steam Support isn't protecting me, they are hurting me. If they were protecting me they would take the fact that I know every last detail about the account down to every address and every password I've ever used on this account and the phone numbers associated with the account as well as sending my Driver's license showing the ADDRESS THAT IS ON THE ACCOUNT.

I also have access to both emails I've used on this account.

I love how people on Steam forums use a lot of logical fallacies that are easily disputed with common logic.

[Mad Scientist]

If you can't prove ownership of an account then they aren't going to give you an account. It's easy to prove ownership with any old thing that is still in ones possession or the newer version which has been used on Steam. Failure even with those shows that likely another created the account and thus used it initially.

Also those lawsuits against steam are just extortion attempts; "if we get enough people to sign on they'll probably roll over and just pay us instead of fighting it" is the gist of those. Lawsuits have been known to be a money maker for a while, it's up to Judges and the Courts to do enough research to determine if it's blatantly frivolous especially when there's clear indicators of bad-faith legal moves which has been demonstrated by these parties.