Steam support

[Cr8tiv Manbear Man]

This is for the mods. You guys locked my account for no activity and now refuse to unlock it without having a debit card number from 20 years ago or a cd key for a digital download.

This is complete ♥♥♥♥♥♥♥♥ and is literal theft I've sent you my ID, several ways to prove the account is mine, but you refuse to unlock my account.

Jeez I even have access to the email associated with the account. This took months last time I had to unlock my account and it's taken months this time.

I'm sick of steam support not replying in a timely manner and closing tickets before the issue is resolved.

The level of service you get when they do reply is God awful and it's obvious the people on the other end dont read the tickets.

You guys have probably billions of dollars in locked accounts because I know I'm not the only one you've done this too.

This is ♥♥♥♥♥♥♥♥ and steam support knows it.

Not sure why valve makes this so difficult for no apparent reason other than to get you to spin up a new account and purchase the games again which is the definition of extortion.

I have an open ticket for over a month.

[Pscht]

Nobody with the power to change things will see this.

[Cr8tiv Manbear Man]

You'd be surprised. This is how I got it unlocked last time. I flamed the discussion board for weeks and steam support. I've been waiting months again just like last time this happened.

Steam has been sued to the brink in recent years for their terrible customer service locking accounts And there's currently several class action lawsuits against them for anti competitive behavior and extortion.

Currently if Valve settles every lawsuit against them they would be close to bankruptcy because of their terrible business practices.

I've got a feeling I'm going to have to contact a lawyef because my account is worth at least a couple thousand at this point.

[Cathulhu]

Moderators can not lock or unlock accounts. Their powers purely reside over Discussions.

And those class action lawsuits you're talking about, do you mean the Zaiger LLC extortion "artists"?
https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/

And keep in mind that Zaiger LLC is working with those people:
https://news.bloomberglaw.com/business-and-practice/billionaire-who-bought-epstein-island-hires-new-legal-chief

[Muppet among Puppets]

Do you forget your login details? Or why can you not login?

[Nx Machina]

Steam Support requires YOU to provide SPECIFIC information to unlock the account and not just information you want to supply, or would you prefer they give your account to anyone claiming it.

[Brian9824]

Steam also does not lock accounts for inactivity. So if your account is getting constantly locked it sounds like there is something phishy on your end going on.

[Cr8tiv Manbear Man]

Originally posted by Muppet among Puppets:

Do you forget your login details? Or why can you not login?

They locked it due to inactivity.

[Cr8tiv Manbear Man]

Originally posted by brian9824:

Steam also does not lock accounts for inactivity. So if your account is getting constantly locked it sounds like there is something phishy on your end going on.

They in fact do lock accounts for inactivity because literally it tells you when you attempt to reset the password. 😂

[Cr8tiv Manbear Man]

Originally posted by Nx Machina:

Steam Support requires YOU to provide SPECIFIC information to unlock the account and not just information you want to supply, or would you prefer they give your account to anyone claiming it.

That's great if I wasn't able to prove my identity other ways. I'm not the only person who has had this issue, several pro cs players have had this issue and still do.

There's a few pros that had this happen to them and now play Valorant. 😂

[Cr8tiv Manbear Man]

Originally posted by Cathulhu:

Moderators can not lock or unlock accounts. Their powers purely reside over Discussions.

And those class action lawsuits you're talking about, do you mean the Zaiger LLC extortion "artists"?
https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/

And keep in mind that Zaiger LLC is working with those people:
https://news.bloomberglaw.com/business-and-practice/billionaire-who-bought-epstein-island-hires-new-legal-chief

No but Zaiger is not extortionists, they are a reputable law firm.

There's been several class actions over the years against Valve. Valves responses are to always fight them but they wind up losing in the end usually.

Thanks for the comment though it helps the engagement score meaning this post gets more views.

[Cr8tiv Manbear Man]

Originally posted by Breathe:

What is the inactivity default? How much time of inactivity do they permit?

I believe it's a few months, not exactly sure because I don't think valve has a set time period.

[Nx Machina]

Originally posted by Th0rn3:

That's great if I wasn't able to prove my identity other ways.

Other ways has zero relevance when you are NOT providing the SPECIFIC information they require so you can PROVE it is your account.

[Cr8tiv Manbear Man]

Originally posted by Breathe:

Originally posted by Th0rn3:

I believe it's a few months, not exactly sure because I don't think valve has a set time period.

Then that cannot be true. Companies must have set requirements for inactivity, otherwise customers would be unable to know what to expect. Risk management department would be up in arms. If you simply missed it by not seeing it that's one thing.

I'm assuming it's triggered by a password not being entered properly which triggers some sort of MFA.

I've been the COO of a data tech company that handles data mining style marketing. Usually on the data end it's 2 or more parameters don't match the query or table.

The system works that Valve set up works pretty well, the problem is their requirements for proving ownership are aboslutely absurd for a 20 year old account. They need a better way to prove identity especially when the person has access to the email they used.

[Cr8tiv Manbear Man]

Originally posted by Nx Machina:

Originally posted by Th0rn3:

That's great if I wasn't able to prove my identity other ways.

Other ways has zero relevance when you are NOT providing the SPECIFIC information they require so you can PROVE it is your account.

Ummmmm MFA is one of the worst ways to secure data possible. I ran a data mining marketing company as the COO and I specialize in data security.

The problem isn't the system they have put in place it's the requirements they have for a 20 year old account are unrealistic and I'm not the only person that has had this issue.

Also customer service takes literally forever and is most of hte time absolutely useless in actually aiding people.

[Nx Machina]

Originally posted by Th0rn3:

Ummmmm MFA is one of the worst ways to secure data possible. I ran a data mining marketing company as the COO and I specialize in data security.

IF it is so bad please explain how in 19+ years i have never lost access to my Steam account, an account created when Steam Guard email and Steam Guard Mobile did not exist.

Originally posted by Th0rn3:

The problem isn't the system they have put in place it's the requirements they have for a 20 year old account are unrealistic and I'm not the only person that has had this issue.

The requirements to PROVE it is YOUR account because only YOU would know those details but if YOU never backed up that information regarding your account, then you are to blame.

Secondly you should take the opposite view that Steam Support is protecting your account because someone else may have your account details BUT not all of your account details, therefore Steam Support will also not give them the account, because they want SPECIFIC information to PROVE it is their account.