Getting back my items that was been stole from hijacked or get refunded from steam support

[HammerWarLordII]

Hello everyone,

If someone know how to get back my items that was been stole from hijacked or at least get refunded from steam support. I already ask steam support at trading support but they cant help me. If someone know let me know, thanks. I hope new player will be aware of the scammer or account hijacker for our better future for us all.

My account was hijacked by a scammer and all my item was stolen and lost of the items that can gift or trade, and they sell my item too. I already fix and change password and reset my account. I want to get my item and money back. Also I have screenshot the history traded scammer with account named Тоrаfеdоrоv that I think account owner is the scammer. I hope your respond for better future for all of us.

[Wolf Knight]

scammed/stolen items are not returned. that is steam policy. they used to do restorations, people abused it so they stopped.

[Marble]

https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[Crazy Tiger]

Originally posted by HammerWarLorD:

I want to get my item and money back.

You may want that, but it isn't going to happen.

If you still have access to the account:

Originally posted by Crazy Tiger:

Phishing is the most likely cause, OP. When people get phished, they give out the account name, password and then active guard code. A bot quickly enters it and hijackers have access then. Ultimately 2FA is "just another code" that can be given away when getting phished. It's not a magical defense layer.

Have you secured your account? If not:
- Scan for malware. https://www.malwarebytes.com/
- Deauthorize all devices https://store.steampowered.com/twofactor/manage
- Change your password on a secure device.
- Generate new back up codes. https://store.steampowered.com/twofactor/manage
- Revoke the api key https://steamcommunity.com/dev/apikey

Find out how you leaked your credentials. Phishing and malware are the two ways it happens, phishing is the most likely one. Either way, find out how you leaked your credentials.

Items are gone, they do not get returned nor will you get money back for them. The item restoration policy: https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

Not all items require confirmation. https://steamcommunity.com/groups/community_market/announcements/detail/1705067494681435160

If you don't have access to the account:

Originally posted by Crazy Tiger:

Recover the account, use the guide: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

Start here and don't be logged in on any Steam account: https://help.steampowered.com/en/wizard/HelpWithLogin
If Step 1 is not possible, proceed from Step 2. Along the way you can mention you don't have access to the email, phone, etc. Might need to enter a bogus one a few times to get that option.
At the end of the guide you'll make your ticket to Support. They'll tell you what proofs they want, often they ask first things (first email, first key activated on account, first payment method used, etc).

Do read up on phishing, as that's the most likely way to get an account hijacked. Malware is a second.

[nullable]

Originally posted by HammerWarLorD:

Hello everyone,

If someone know how to get back my items that was been stole from hijacked or at least get refunded from steam support. I already ask steam support at trading support but they cant help me. If someone know let me know, thanks. I hope new player will be aware of the scammer or account hijacker for our better future for us all.

My account was hijacked by a scammer and all my item was stolen and lost of the items that can gift or trade, and they sell my item too. I already fix and change password and reset my account. I want to get my item and money back. Also I have screenshot the history traded scammer with account named Тоrаfеdоrоv that I think account owner is the scammer. I hope your respond for better future for all of us.

Keep your account secure in the future. This is a clear example of why an ounce of prevention is worth a pound of cure, especially when the cure was discontinued well over a decade ago.

[Aziz Sherov]

I got hijacked and 220 dollars stolen from me I feel so bad for just saving money and boom they stole it I wish those dude thay stole it be in hell

[Chika Ogiue]

Originally posted by Aziz Sherov:

I got hijacked and 220 dollars stolen from me I feel so bad for just saving money and boom they stole it I wish those dude thay stole it be in hell

Your Steam account is not a bank account, don't use it like one.

Do the steps in post 3: https://steamcommunity.com/discussions/forum/0/4202490424038880515/#c4202490424038153658

[Norma]

This thread was quite old before the recent post, so we're locking it to prevent confusion.