How to create a ticket without loging in

[3bec]

My other account has been hacked so i contacted Steam support. The message from them:

"Greetings,

Steam Support doesnnt contact user through private email.

Still we would like to help you recover the lost account. However that would require you to logged out any Steam account before creating the ticket with first email.

Please log out the current account then create a new support ticket using the first email address associated with the lost Steam account as the ticket contact email.

Again, Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket: *blur*

If you no longer have access to the original email address, you will need to contact the email provider to recover it.

Please note, if you are not able to perform this action we will not be able to make changes to the account.

Steam Support
James Lin

"
So i dont really understand how can you create a ticked without any account logged in. So i understand that i can create ticked by mail or something but how. Do you guys understand that? Or can you sent me some tutorial or something?

[Wolf Knight]

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[mrcriticalhit]

Were you able to resolve this issue by any chane? my friend is having the same problem and we are struggling to figure out how to open up a new ticket while logged out.

Thank you in advance

[ReBoot]

Originally posted by mrcriticalhit:

Were you able to resolve this issue by any chane? my friend is having the same problem and we are struggling to figure out how to open up a new ticket while logged out.

Thank you in advance

Have you tried paying attention to what Wolf Knight just posted?

[mrcriticalhit]

Originally posted by ReBoot:

Originally posted by mrcriticalhit:

Were you able to resolve this issue by any chane? my friend is having the same problem and we are struggling to figure out how to open up a new ticket while logged out.

Thank you in advance

Have you tried paying attention to what Wolf Knight just posted?

Here's a pen ✏ now can you please highlight which part in Wolf Knight's posts mentions starting up a ticket while being logged out? or you just rather be as unhelpful as he is.

[ReBoot]

Originally posted by mrcriticalhit:

Here's a pen ✏ now can you please highlight which part in Wolf Knight's posts mentions starting up a ticket while being logged out? or you just rather be as unhelpful as he is.

The second link points you into the right direction, you just need to go that route. If you're too lazy to walk yourself, the third link pre-chews everything for you.

[mrcriticalhit]

Originally posted by ReBoot:

Originally posted by mrcriticalhit:

Here's a pen ✏ now can you please highlight which part in Wolf Knight's posts mentions starting up a ticket while being logged out? or you just rather be as unhelpful as he is.

The second link points you into the right direction, you just need to go that route. If you're too lazy to walk yourself, the third link pre-chews everything for you.

Hello,

Thank you for providing that information, but we still haven't received enough information to verify your account ownership.

We will need you to verify you original email address by logging out and creating a new support ticket using the first email address associated with the Steam account as the ticket contact email.
Also, please reference this ticket number in the new ticket: (blur)

Once you have followed the instructions above, we will gladly assist you further.

Steam Support

none of the links provided by Wolf Knight showcase a solution to the above support message my friend received. but I love how assuming you are thinking I'm lazy. again if you are not gonna help please refrain from commenting on this thread.

[ReBoot]

Originally posted by mrcriticalhit:

Hello,

Thank you for providing that information, but we still haven't received enough information to verify your account ownership.

We will need you to verify you original email address by logging out and creating a new support ticket using the first email address associated with the Steam account as the ticket contact email.
Also, please reference this ticket number in the new ticket: (blur)

Once you have followed the instructions above, we will gladly assist you further.

Steam Support

none of the links provided by Wolf Knight showcase a solution to the above support message my friend received. but I love how assuming you are thinking I'm lazy. again if you are not gonna help please refrain from commenting on this thread.

That's a different topic. This thread here, as well as Wolf's post, refers to creating a ticket without being logged in. Now you say you've already created a ticket and got a reply.

With that out of the way, do literally what you just posted: create a new support ticket using the first email address associated with the Steam ccount in question.

[Brian9824]

Originally posted by mrcriticalhit:

Originally posted by ReBoot:

The second link points you into the right direction, you just need to go that route. If you're too lazy to walk yourself, the third link pre-chews everything for you.

Hello,

Thank you for providing that information, but we still haven't received enough information to verify your account ownership.

We will need you to verify you original email address by logging out and creating a new support ticket using the first email address associated with the Steam account as the ticket contact email.
Also, please reference this ticket number in the new ticket: (blur)

Once you have followed the instructions above, we will gladly assist you further.

Steam Support

none of the links provided by Wolf Knight showcase a solution to the above support message my friend received. but I love how assuming you are thinking I'm lazy. again if you are not gonna help please refrain from commenting on this thread.

Yes it does, read the guide again, have to go thru all the steps starting at step 2

[76561199202789983]

Originally posted by brian9824:

Originally posted by mrcriticalhit:

Hello,

Thank you for providing that information, but we still haven't received enough information to verify your account ownership.

We will need you to verify you original email address by logging out and creating a new support ticket using the first email address associated with the Steam account as the ticket contact email.
Also, please reference this ticket number in the new ticket: (blur)

Once you have followed the instructions above, we will gladly assist you further.

Steam Support

none of the links provided by Wolf Knight showcase a solution to the above support message my friend received. but I love how assuming you are thinking I'm lazy. again if you are not gonna help please refrain from commenting on this thread.

Yes it does, read the guide again, have to go thru all the steps starting at step 2

Being logged in with another account, pressing "Trying to self-recover pw using the help-site:

"You seem you are currently successfully logged in. Log out to start the recovery process" (shortened)

Pressing that logout button on the above site logs you out and sends one to a Steam-Page where one can enter the E-Mail of the account one wants to reset, which does not work if the hijacker changed the E-Mail address which every attacker that is not brain-dead does. So the answer one is getting "there is no account associated with that E-Mail. So thanks for nothing, except wasting more of my time (and, in this case needlessly, yours). Don't try to "help" if you have no clue. At least you are not as salty and reasonlessly self-grandizing as ReBoot, who tells the OP he/she is lazy. Pre-chew my behind @ReBoot.

Edit: gonna upate this IF Im gonna be successful. If I don't post again, well ...

[76561199202789983]

If you have trouble following the guide "How To Recover Your Account" (or search on steamcommunity - if the link gets removed ...) because the hijacker deleted the E-Mail change confirmation E-Mail on your original E-Mail account since that was hacked as well, you can try the following process:

- Start at step 2: right click, copy and visually verify the following link (BEING LOGGED OUT!!), and follow it (click the link or paste it into your browser), which sends you directly to a page where it asks you to enter your Account Name to continue on your way to reset your password. If the link gets remove here, search for that guide and follow the link in step 2.
- Sidenote: not sure how else to get to that link, truth to be told, the help page sends one to another page ("I forgot my Steam Account name or password") where one can NOT enter the account name, but only the associated E-Mail (which the attacker changed)
- Enter your ACCOUNT NAME, which the attacker cannot change, do the captcha and press "Search"
- In my case I got redirected to a page, where I could perform a "Proof of Purchase", i.e. I was asked about a purchase I made at a specific date with a specific credit card. I had to enter the full details (credit card plus billing address) - hopefully you are paranoid enough yet to make sure the webpage is indeed "steam powered".
- My verification failed (good for you, so I had to go thru more hoops), since they asked me for a years old purchase information and my address changed and my credit card had been replaced with a new one, making the CC verification fail
- So I got to a page, where I had to give them my E-Mail information, a CC I had used to purchase games on that account and also a textbox where I could enter additional information. I guess it helps to add as much (helpful) info as you can - so I entered that old CC info, the new one, the actual E-Mail that was associated, a picture of my bank statement when I made the purchase I was asked for info on the page before (other fields blackened in an imaging program ofc.) and so on.
- enter the captcha and send that information. You may be asked, to verify your E-Mail, do so.
- On the next page, make a screen-shot or at least save your reference code. You can save a link to that page, since that reference code is part of that link.
- Wait.

Now, this will, obviously, take some time, since that process cannot be automated. It does not really matter, whether that process is successful for me, since that really depends on whether they can verify my (your) data. So I'll post this now, since I may forget in a few days. Hope it helps.

Props to me, but mainly to Arashi, who wrote the "How To Recover Your Account" guide, which I did not follow, but provided me with the link to actually start the process successfully. Most people, I guess, could have figured out the rest. So if Steam support reads this and wants to ease the process: just fix that ONE step.

[Joke]

Originally posted by angusp:

Originally posted by brian9824:

Yes it does, read the guide again, have to go thru all the steps starting at step 2

Being logged in with another account, pressing "Trying to self-recover pw using the help-site:

"You seem you are currently successfully logged in. Log out to start the recovery process" (shortened)

Pressing that logout button on the above site logs you out and sends one to a Steam-Page where one can enter the E-Mail of the account one wants to reset, which does not work if the highjacker changed the E-Mail address which every attacker that is not brain-dead does. So the answer one is getting "there is no account associated with that E-Mail. So thanks for nothing, except wasting more of my time (and, in this case needlessly, yours). Don't try to "help" if you have no clue. At least you are not as salty and reasonlessly self-grandizing as ReBoot, who tells the OP he/she is lazy. Pre-chew my behind @ReBoot.

Edit: gonna upate this IF Im gonna be successful. If I don't post again, well ...

When you do the search for account by email, and you got the "there is no account associated with this email address" message, there is shown a new option to search for the account by "account name".

Look for the link inside a box with some text. (I'm writing from memory, so can't say exactly what it says).

That will work, as the account name is something nobody can change.

[76561199202789983]

Originally posted by Joke:

When you do the search for account by email, and you got the "there is no account associated with this email address" message, there is shown a new option to search for the account by "account name".

Look for the link inside a box with some text. (I'm writing from memory, so can't say exactly what it says).

That will work, as the account name is something nobody can change.

Thanks, but I cannot confirm. The page itself updates, a red error box pops up asking the user to try again. I guess the "search account by E-Mail" page is either still another page than the one opened when clicking "help, I cannot sign in", where one can either enter ones E-Mai or phone number - or it got changed. The link in Step 2 of the "How To Recover Your Account" guide (which would be this one - posting it as often as I can so people find it more easily :) does work though. I still could not say how to get there without actually getting the link from that guide (without having the E-Mail change notification E-Mai from Steam). Thanks nevertheless, it may still be valid help for someone actually hitting the page you mention. If it is another one, ofc.