(SOLVED) Cannot receive a game because of insufficient privilege

[Kucing Kecil]

Hello, I'm new here. I'm not a gamer, but last month I registered an account here due to my friend wanting me to try some new games. Fast forward, I registered an account and even bought some games worth around 7 USD (haven't tried them), and my friend tried to gift me a pack of games, but I cannot receive it due to insufficient privilege. The game name is Devcats Collection.

Would be appreciating any help, thank you

[Kage Goomba]

Originally posted by Kucing Kecil:

Hello, I'm new here. I'm not a gamer, but last month I registered an account here due to my friend wanting me to try some new games. Fast forward, I registered an account and even bought some games worth around 7 USD (haven't tried them), and my friend tried to gift me a pack of games, but I cannot receive it due to insufficient privilege. The game name is Devcats Collection.

Would be appreciating any help, thank you

Reach out to steam support and have them take a look.

[Kucing Kecil]

Originally posted by Kage Goomba:

Originally posted by Kucing Kecil:

Hello, I'm new here. I'm not a gamer, but last month I registered an account here due to my friend wanting me to try some new games. Fast forward, I registered an account and even bought some games worth around 7 USD (haven't tried them), and my friend tried to gift me a pack of games, but I cannot receive it due to insufficient privilege. The game name is Devcats Collection.

Would be appreciating any help, thank you

Reach out to steam support and have them take a look.

Thank you, I'm reaching out to them now. I will update here when I have fixed the issue

[Phénomènes Mystiques]

I can see a region conflict issue with this one as your account is unlocked/unlimited.

[subi]

It’s your region or where you live

[Kucing Kecil]

Turns out its a DLC problem, I didnt own the base game of one of the games included in the package, we missed it when we checked earlier. Thank you for all the help :)

[Kage Goomba]

Originally posted by Kucing Kecil:

Turns out its a DLC problem, I didnt own the base game of one of the games included in the package, we missed it when we checked earlier. Thank you for all the help :)

Be sure to edit your OP or flag the answer so folks will know you got it sorted :)

[Rumperumperumpe]

Originally posted by Kucing Kecil:

Turns out its a DLC problem, I didnt own the base game of one of the games included in the package, we missed it when we checked earlier. Thank you for all the help :)

I have the same problem with "DEVCATS COLLECTION (FOR GIFTS)", how did you contact support for this? Which DLC was missing in your collection?

[Kucing Kecil]

Originally posted by Kage Goomba:

Originally posted by Kucing Kecil:

Turns out its a DLC problem, I didnt own the base game of one of the games included in the package, we missed it when we checked earlier. Thank you for all the help :)

Be sure to edit your OP or flag the answer so folks will know you got it sorted :)

Thank you, I edited the title, is it OK now?

[Kucing Kecil]

Originally posted by Rumperumperumpe:

Originally posted by Kucing Kecil:

Turns out its a DLC problem, I didnt own the base game of one of the games included in the package, we missed it when we checked earlier. Thank you for all the help :)

I have the same problem with "DEVCATS COLLECTION (FOR GIFTS)", how did you contact support for this? Which DLC was missing in your collection?

The support didn't tell me exactly which game has the missing DLC, but from my friend's analysis, it could be a game called "Arcade full of cats" which is free by itself, but has a paid DLC.

I contacted them by going to Steam Gift Cards > contact support or something like that; I know I chose the wrong category but no idea how else, the menu doesn't appear inside the Gifting category.