STEAM STOLE MY MONEY!

[HoldMyAK]

I have 300+ hours in counter strike 2 I have purchased premium version of the game and have the receipt the premium version has been removed from my account and after reaching out to steam making multiple tickets that were closed without response I have come to the conclusion Steam has stolen my $20 and removed prime status from my account. Do not trust this company and I will never hold any funds again on steam because no response = sketchy business

[( ( < < <🤖> > > ) )]

closed without response usually means your account has been hijacked...

[rawWwRrr]

Did you ever get a response from Steam? If your tickets are auto-closing then it's a good indication that someone has control of your account. It might also explain why you lost the Prime Status.

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[HoldMyAK]

What's account Hijacking.

[HoldMyAK]

My account has not been Hijacked.

[HoldMyAK]

and prime status could not be removed from a hacker but only the game deleted

[( ( < < <🤖> > > ) )]

so you have had a response from steam..

[rawWwRrr]

Originally posted by HoldMyAK:

My account has not been Hijacked.

Suit yourself. You aren't the first to have tickets being closed with no response assuming Support was the one doing it, later to find out it's because their account has been hijacked.

Follow the steps I outlined if you want. But I highly suspect the moment you do all of those, your tickets won't autoclose anymore.

[Ogami]

Originally posted by HoldMyAK:

My account has not been Hijacked.

If your support tickets getting closed without a response your account 100% has been hijacked because that is a sure sign of it.
Support will ALWAYS answer any support ticket, even if its just a automated answer.

Instant close = your account is compromised

I would highly suggest following the list that rawWwRrr posted above.

[HoldMyAK]

Regardless of account hijacking I can see my ticket has been reviewed and closed/ignored. There is no possible way a hacker could remove my prime status unless it was deleted from my account which it wasn't. I have receipt of purchase and nothing but crickets from this shameless company. I am looking at my legal options $20 may not sound like a lot but if they are doing this to other people it adds up and is about principle.

[HoldMyAK]

My account should have prime status regardless.

[rawWwRrr]

Originally posted by HoldMyAK:

but if they are doing this to other people it adds up and is about principle.

Steam/Valve isn't.

Originally posted by HoldMyAK:

Regardless of account hijacking I can see my ticket has been reviewed and closed/ignored.

Because a hijacker is closing them from your account.

Just do one thing.... go here and see if you have an API key:
https://steamcommunity.com/dev/apikey

If there is one, your account is compromised. Follow the steps I outlined above. Figure out the Prime Status later.

[HoldMyAK]

Could you explain the correlation between steam not responding and someone else having access to the account. makes zero sense.

[d3str0y3r]

Originally posted by HoldMyAK:

Regardless of account hijacking I can see my ticket has been reviewed and closed/ignored. There is no possible way a hacker could remove my prime status unless it was deleted from my account which it wasn't. I have receipt of purchase and nothing but crickets from this shameless company. I am looking at my legal options $20 may not sound like a lot but if they are doing this to other people it adds up and is about principle.

Whats the point in making a thread if you're going to ignore everything said?

We have seen then countless times. Yes the hijacker can remove prime from your account, yes you can restore it for free.... after you follow the steps provide above.

[Kage Goomba]

So do be honest - did you go to some 3rd party sketchy site and give out your account information?

In any case - good luck and hope you get your account back - but be prepared to deal with the fallout.

I'd also check your other accounts as well.

9 times out of 10 - this is the result of you getting phished or giving out your information.
Take the hit - learn and grow - be stronger for it - either way - I wish you luck.

[rawWwRrr]

Originally posted by HoldMyAK:

Could you explain the correlation between steam not responding and someone else having access to the account. makes zero sense.

Hey man... you came here looking for help or to vent. I gave you the info. You don't have to follow it if you don't want to, but if you want a solution to your problem start with step 1.