Gifting error

[Vil_TF]

I can't gift my friends, for some reason it keeps telling me

An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If you encounter this error repeatedly, please contact Steam Support.

But when I contact steam about this they say

Thank you for contacting Valve. This email address is no longer monitored.

Please help, the only way I can gift is from funds.

[Kage Goomba]

One of 3 possible reasons

1: You are gifting to someone outside your region/country
2: You have some sort of restriction or flag triggered that prevents you from gifting (IE via wallet funds or something weird
3: Transaction is flagged and hung in "authorization land"

Generally you have to wait a day if not two for something to shake loose or wait for Steam to get back to you.

Keep in mind its black Friday/autumn sales - the system is overloaded right now - its going to take time.

[niralamart000]

that message happens to me too and it honeslty is a wide spread issue, in my experience there are a number of bundles and offers which publishers puts up and then that message pops up. But if i ignore the bundle and just individually purchase then it works. don't know about that steam support though. Lot's of people here are employees anyways, i'm sure they will help

[cSg|mc-Hotsauce]

Originally posted by GoldenMarkiplier:

I can't gift my friends, for some reason it keeps telling me

An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If you encounter this error repeatedly, please contact Steam Support.

But when I contact steam about this they say

Thank you for contacting Valve. This email address is no longer monitored.

Please help, the only way I can gift is from funds.

If you are trying to use wallet funds to purchase the game gift, contact support and ask them to look into the gifting flag on your account.

Wait on their response.

Or just use an external payment method to purchase the game gift.

Originally posted by Kage Goomba:

One of 3 possible reasons

1: You are gifting to someone outside your region/country

1. That would give a completely different error message stating that explicitly.

[Kage Goomba]

Originally posted by cSg|mc-Hotsauce:

Originally posted by GoldenMarkiplier:

I can't gift my friends, for some reason it keeps telling me

An unexpected error has occurred. Your purchase has not been completed.
Please wait a few minutes and try again.
If you encounter this error repeatedly, please contact Steam Support.

But when I contact steam about this they say

Thank you for contacting Valve. This email address is no longer monitored.

Please help, the only way I can gift is from funds.

If you are trying to use wallet funds to purchase the game gift, contact support and ask them to look into the gifting flag on your account.

Wait on their response.

Or just use an external payment method to purchase the game gift.

Originally posted by Kage Goomba:

One of 3 possible reasons

1: You are gifting to someone outside your region/country

1. That would give a completely different error message stating that explicitly.

:summercat2023:

As you've no doubt seen - people generally don't necessarily tell the full story :)
But yes.

[cSg|mc-Hotsauce]

Originally posted by niralamart000:

that message happens to me too and it honeslty is a wide spread issue, in my experience there are a number of bundles and offers which publishers puts up and then that message pops up. But if i ignore the bundle and just individually purchase then it works. don't know about that steam support though. Lot's of people here are employees anyways, i'm sure they will help

Bundles get hit by the gifting flag when using wallet funds more often, yes.

[Kage Goomba]

Originally posted by cSg|mc-Hotsauce:

Originally posted by niralamart000:

that message happens to me too and it honeslty is a wide spread issue, in my experience there are a number of bundles and offers which publishers puts up and then that message pops up. But if i ignore the bundle and just individually purchase then it works. don't know about that steam support though. Lot's of people here are employees anyways, i'm sure they will help

Bundles get hit by the gifting flag when using wallet funds more often, yes.

:summercat2023:

Prob an anti-fraud mechanism that's overreacting.

[cSg|mc-Hotsauce]

Originally posted by Kage Goomba:

Originally posted by cSg|mc-Hotsauce:

Bundles get hit by the gifting flag when using wallet funds more often, yes.

Prob an anti-fraud mechanism that's overreacting.

Fraud, no

The gifting flag system in place is a bit more strict with bundles/packages to prevent commercial use.

[Vil_TF]

thanks

[Kage Goomba]

Originally posted by cSg|mc-Hotsauce:

Originally posted by Kage Goomba:

Prob an anti-fraud mechanism that's overreacting.

Fraud, no

The gifting flag system in place is a bit more strict with bundles/packages to prevent commercial use.

:summercat2023:

You misunderstand - anti-fraud mechanism is a general term for some form of automation that triggers when it guesses someone is up to no good or attempting to game the system.

Gifting/Pre-paid wallet funds tend to be a recipe for sus'y activities.

Doesn't mean its fraud - but then who knows - we never know the full story.