Steamdeck, 1 Warranty and Oled pixel burns both concerning

[test]

Even without any concerns, I generally expect a company that believes in its products to provide a good warranty length. That tells me your product is so good that it won't add much cost to give us a long warranty. 1 year is not long enough a warranty period, period.

On top of that I have heard of issues with Oled and pixel burning in the past and just recently-

"Afaik OLED gets screen burning, after a few yrs, especially when you play one game very often which has a screen overlay which doesn't change"

"I've owned 3 OLED screen phones, all of them had screen burn after at most 2 years"

So why should anyone go out and buy a Oled Steam Deck considering these two factors?

[nullable]

test の投稿を引用：

Even without any concerns, I generally expect a company that believes in its products to provide a good warranty length. That tells me your product is so good that it won't add much cost to give us a long warranty. 1 year is not long enough a warranty period, period.

In your opinion.

Let's take Valve out of the equation. Let's talk about Nintendo. They've been doing this sort of thing for much longer than Valve.

https://en-americas-support.nintendo.com/app/answers/detail/a_id/50404/~/warranty-and-service-information

Nintendo does 12 months too. My guess is despite your opinion, 12 months for electronics is probably not such an issue as you imagine. If you had done any research you might have realized that.

Treat your electronics nicely and you probably won't have a problem... and it's not like Steam Deck's fail exponentially higher at 366 days versus 365.

test の投稿を引用：

On top of that I have heard of issues with Oled and pixel burning in the past and just recently-

"Afaik OLED gets screen burning, after a few yrs, especially when you play one game very often which has a screen overlay which doesn't change"

"I've owned 3 OLED screen phones, all of them had screen burn after at most 2 years"

So why should anyone go out and buy a Oled Steam Deck considering these two factors?

Well OLED is getting better and better, and the problem is with quotes and information we know casually is it often becomes outdated or less relevant over time.

I've been running a nice OLED LG TV for nearly two years now and it's great. The worst thing about it is I'm used to the amazing picture quality. Where on day one it was mind blowing. Oh no, what a problem /s. But if I bought into all the FUD I could torture myself thinking every second I use the TV is ruining it.

Also the wife has an OLED Switch and she got it launch week, and that still looks good too. So why would anyone bother? Some consumers have actual experience rather than opinions based on outdated fears over a product not lasting literally forever.

If you have an issue with OLED buy an original recipe Steam Deck then.

[NuLife]

u would have to have the deck on for a long time not turning it off and on a static screen to worry about burn in these days....

[Mad Scientist]

Different devices tend to have different warranties depending on the expectations of how it's going to be used or what it's going to be subjected to. Handhelds often have smaller warranties compared to something like internal PC components which once installed, will just sit there and are unlikely to become damaged by the user or weather, let alone being left in vehicles in varying weather extremes.

It's really not new at all for mobile devices likely to be roughed up or subjected to accidents. More companies are offering extended warranties by month or year for accidental damage/repair/replacement.

[Mailer]

The 1 year warranty is not there because of the OLED screen.
It is there because of a myriad of other unrelated problems and defects you might experience when settling in with the Steam Deck, especially since you will undoubtedly be carrying it around a lot, and even carrying it along for travel and vacations.
By the time a 5 year OLED warranty would kick in, people will have accidentally dropped their Steam Deck tens, if not hundreds, of times.

You can still buy the LCD variant for the cheapest it has seemingly ever been, if you are still not convinced by how overblown the concern for OLED burn-in really is.

[test]

It's really not new at all for mobile devices likely to be roughed up or subjected to accidents.

But most every warranty has abuse exclusion clauses. The warranty wouldn't be considered valid within 1 year as well if it got "roughed up or subjected to accident". So that really isn't a valid reason to have a shorter warranty.

Nullible, two wrongs don't make a right. Some people do decide purchases partially on warranty. And if your product quality is high enough, a decently long warranty shouldn't be a problem.

Also Oled Steam decks considerably more expensive than a Nintendo system. Also console manufacturers have a incentive to have their consoles keep going in a way that other systems don't, to get people to keep buying overpriced console games.

[Mad Scientist]

test の投稿を引用：

It's really not new at all for mobile devices likely to be roughed up or subjected to accidents.

But most every warranty has abuse exclusion clauses. The warranty wouldn't be considered valid within 1 year as well if it got "roughed up or subjected to accident". So that really isn't a valid reason to have a short warranty period

Nullible, two wrongs don't make a right. Some people do decide purchases partially on warranty. And if your product quality is high enough, a decently long warranty shouldn't be a problem.

Also Oled Steam decks considerably more expensive than a Nintendo system. Also console manufacturers have a incentive to have their consoles keep going in a way that other systems don't, to get people to keep buying overpriced console games.

Even Samsung only offers 1 Year and you can buy additional warranty after that, many mobile devices are 1-Year. Even big reputable companies with known long or extendable warranties that make gaming laptops only give those 1 yr. It's the total likelyhoold of repair/replacement, so back stock & replacement parts have to be stocked for that sole purpose.

[cSg|mc-Hotsauce]

Mailer の投稿を引用：

The 1 year warranty is not there because of the OLED screen.
It is there because of a myriad of other unrelated problems and defects...

It is the minimum required warranty period by law.

[Brian9824]

Yeah a 1 year warranty is pretty normal for electronics. I just got new freezer yesterday, want to guess how long its warranty is?

Same with switch and other portables. Also OLED burn in is nowhere near the issue it was when OLED tech first came out.

[test]

Let me put it this way. Would you be willing to spend $650 on a decide that you knew for sure would break within a year? What if there was a 50% chance of it breaking within a year? Hell what if the odds were even as low as say 10%? Because if the odds of it breaking within a year were 10%, surely those odds would be much higher in two years.

Would you spend $650 on something that you knew for sure would break in two years?

Having only a 1 year warranty is like Valve telling me to not expect their device to last two years.

Mad Scientist の投稿を引用：

It's the total likelyhoold of repair/replacement, so back stock & replacement parts have to be stocked for that sole purpose.

Alternatively refunds could be provided. We buy from Valve directly so they could also use some of their sales stock.

Regardless none of this will matter much if most peoples device last way longer than the warranty!

Irrelevant how long other company warranties are. Besides lots of stuff breaks insanely quickly from bad design and planned obsolescence.

[Mad Scientist]

test の投稿を引用：

Let me put it this way. Would you be willing to spend $650 on a decide that you knew for sure would break within a year? What if there was a 50% chance of it breaking within a year? Hell what if the odds were even as low as say 10%? Because if the odds of it breaking within a year were 10%, surely those odds would be much higher in two years.

Would you spend $650 on something that you knew for sure would break in two years?

Having only a 1 year warranty is like Valve telling me to not expect their device to last two years.

Mad Scientist の投稿を引用：

It's the total likelyhoold of repair/replacement, so back stock & replacement parts have to be stocked for that sole purpose.

Alternatively refunds could be provided. We buy from Valve directly so they could also use some of their stock.

Regardless none of this will matter much if most peoples device last way longer than the warranty!

Irrelevant how long other company warranties are.

Refunds for a heavily/fully used product outside of the window? Not going to happen.

You get repair, replacement or whatevers in the warranty. You can also add it to insurance if you want it to be replaced with a dollar amount should it fail.

Also the warranties of others making other handheld/mobile devices are incredibly relevant.

[test]

If you buy insurance, that doesn't mean ♥♥♥♥. Buying insurance for something doesn't tell you a manufacturer believes in the durability and reliability of their product. Having a long warranty does.

I buy stuff with long warranties for as much or more of what it says about their belief in the quality of their product than the warranty itself. I'd rather not be messing with RMAs either.

I don't have to buy anyones handheld or mobile device that the manufacturer seems to think will break within two years.

[Haruspex]

1 year is pretty reasonable and entirely standard, and it's unusual to offer more with consumer electronics.

test の投稿を引用：

Irrelevant how long other company warranties are.

Irrelevant what your opinion on how long you think the warranty should be is.

test の投稿を引用：

Would you spend $650 on something that you knew for sure would break in two years? Having only a 1 year warranty is like Valve telling me to not expect their device to last two years.

You don't know for sure your Steam Deck will break in two years. I bought the laptop I'm typing this on in 2018. The warranty ended after 1 year in 2019, and it's still going strong four years later.

I think what we're seeing here is just your anxiety manifest. There are no guarantees in life, but generally if you take care of your things they will last.

[Dr.Shadowds 🐉]

Well warranty time length, and conditions are set by company, and often are year, or longer, and condition cover only faulty hardware that wasn't fault by user. There some companies that charge extra for warranty to cover damages.

Anyways take care of your stuff, and it will last you long time.

Also if you're that worry about OLED, just get the LCD version they're still selling them. Otherwise get OLED if you want that version. For information on burn in on OLED that can range to many factors such as what the heck are they doing to cause it to happen such as what are they running, how bright was the settings as yes this does factor in, and for how long as yes this also matters as well.

[Kage Goomba]

Hate to break it to you - but if you bothered to do some research you'd see that majority of companies out there when it comes to hardware always give 1 year.

As for OLED/Screen burn - I should think that would be obvious.

If you leave the screen on for long periods of time on one screen - you risk burn in.
So if your not using it? Turn it off.
If you leave it idle for too long - turn it off/have it go to sleep.

Most hardware generally starts to show wear and tear within 3 years.

If it concerns you that much - purchase hardware insurance on it to cover the remaining years.
Its usually cheap - and allows you recover funds if you end up trashing it or sending it in for repairs.

I/you/we get 14 days to make our minds up if its going to work out or not - so when I get my LE OLED - I'll know if its worth the investment by then.

[test]

Haruspex の投稿を引用：

You don't know for sure your Steam Deck will break in two years. I bought the laptop I'm typing this on in 2018.

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within 2 years with no fault of the customer, based on a 1 year warranty.

Haruspex の投稿を引用：

Irrelevant what your opinion on how long you think the warranty should be is.

You think you're so clever parroting my words back at me with a twist. Of course customer concerns and opinions are relevant for sales!

If Steam Deck is a reliable product then a longer warranty wouldn't cost them anything more, but would attract more customers.

@Kage, I already responded to the bad "buy insurance" argument.