Damaged gift card

[Frigatedoc]

Has anyone else had a problem with tearing off the code on the back and it ripping the number?

It was a gift and the person that gave it to me no longer has the receipt.

I took a photo of the back just like instructed and customer support says I am SOL.

My 10 year old son had this happen to his Nintendo gift card (it's a scratch off like a lottery ticket) and Nintendo customer support granted him the credit.

I know that is why they give you the receipts with the gift card just in case something like this happens. I just think it is BS that I am out 50 bucks and it gets "donated" to Steam

[Leader of the Zakonistians]

So because you accidentally tore into the number and I'm assuming you can't use it now, the card is no good? I would agree, they shouldn't have taken your money. How did they get it though if no transaction took place? If you didn't use the card then how did they get your information?

[eram]

post exactly what the reply was

[Brian9824]

You can respond back to support, but the person who bought it even if they don't have the receipt if they paid via credit card most stores have the ability to look up the purchase and print out a copy of the receipt. He'd just have to contact the store, provide the details of the payment method used and good odds he'd be able to get the receipt.

Its a tricky situation, because nothing would stop people from just damaging used cards and claiming they were damaged to get free money.

[Leader of the Zakonistians]

Originally posted by brian9824:

You can respond back to support, but the person who bought it even if they don't have the receipt if they paid via credit card most stores have the ability to look up the purchase and print out a copy of the receipt. He'd just have to contact the store, provide the details of the payment method used and good odds he'd be able to get the receipt.

Its a tricky situation, because nothing would stop people from just damaging used cards and claiming they were damaged to get free money.

Yeah, I wouldn't be surprised if s\people did that

[IFIYGD]

Originally posted by Frigatedoc:

Has anyone else had a problem with tearing off the code on the back and it ripping the number?

It was a gift and the person that gave it to me no longer has the receipt.

I took a photo of the back just like instructed and customer support says I am SOL.

My 10 year old son had this happen to his Nintendo gift card (it's a scratch off like a lottery ticket) and Nintendo customer support granted him the credit.

I know that is why they give you the receipts with the gift card just in case something like this happens. I just think it is BS that I am out 50 bucks and it gets "donated" to Steam

*You* aren't out the money, since you did not buy the gift card. Your friend who bought the gift card and did not think to save the receipt for it is.
Yes, it really sucks that you got a gift hat you can't use, but you lost no money. Your friend did.

[Satoru]

https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode

Support can assist with damaged codes. Though you will need a lot of proof of purchase to begin the process

[rawWwRrr]

Originally posted by Frigatedoc:

Has anyone else had a problem with tearing off the code on the back and it ripping the number?

It was a gift and the person that gave it to me no longer has the receipt.

I took a photo of the back just like instructed and customer support says I am SOL.

My 10 year old son had this happen to his Nintendo gift card (it's a scratch off like a lottery ticket) and Nintendo customer support granted him the credit.

I know that is why they give you the receipts with the gift card just in case something like this happens. I just think it is BS that I am out 50 bucks and it gets "donated" to Steam

Yep. That's why we keep the receipts. Guess you'll need the receipt to show Support who will need the receipt to make sure you didn't just pick the card out of the trash where no receipt was found.

[Psychlapse]

I would first contact your region's version of trading standards (an authority that protects consumer rights) and state your case to them. You've had money come out of your account to buy an item that isn't fit for purpose, the question is do you have a leg to stand on if its you or the store that damaged it.

I personally would argue that even if I had damaged it, I'd done so in the proper and normal use of the item. In short, if you're expected to "damage" it in order to reveal a code, that damage shouldn't also destroy the code - if so it's a faulty product and you should be entitled to your money back.

Laws and regulations change all over the world, and I am no expert, so your mileage may vary

Good luck.

[IFIYGD]

Originally posted by Psychlapse:

I would first contact your region's version of trading standards (an authority that protects consumer rights) and state your case to them. You've had money come out of your account to buy an item that isn't fit for purpose, the question is do you have a leg to stand on if its you or the store that damaged it.

The OP *did not* have money come out of their account, any account. They very clearly stated they were given the gift card *as a gift* by a friend. Did you read what they typed in the thread topic?

Originally posted by Frigatedoc:

Has anyone else had a problem with tearing off the code on the back and it ripping the number?

It was a gift and the person that gave it to me no longer has the receipt.

The OP has no leg to stand on with any court or authority- if anyone does, it would be the friend who just spent the money on the card that can't be redeemed.

[rawWwRrr]

Originally posted by Psychlapse:

I would first contact your region's version of trading standards (an authority that protects consumer rights) and state your case to them. You've had money come out of your account to buy an item that isn't fit for purpose, the question is do you have a leg to stand on if its you or the store that damaged it.

I personally would argue that even if I had damaged it, I'd done so in the proper and normal use of the item. In short, if you're expected to "damage" it in order to reveal a code, that damage shouldn't also destroy the code - if so it's a faulty product and you should be entitled to your money back.

Laws and regulations change all over the world, and I am no expert, so your mileage may vary

Good luck.

I would imagine those laws would require a proof of purchase which a receipt is going to provide.

[Brian9824]

Originally posted by Psychlapse:

I would first contact your region's version of trading standards (an authority that protects consumer rights) and state your case to them. You've had money come out of your account to buy an item that isn't fit for purpose, the question is do you have a leg to stand on if its you or the store that damaged it.

I personally would argue that even if I had damaged it, I'd done so in the proper and normal use of the item. In short, if you're expected to "damage" it in order to reveal a code, that damage shouldn't also destroy the code - if so it's a faulty product and you should be entitled to your money back.

Laws and regulations change all over the world, and I am no expert, so your mileage may vary

Good luck.

The response would be again to go to the store it was purchased from as Steam didn't sell it to them.

The first step as I already stated is to contact the store. Losing a receipt can be easily replaced with POS systems. I've had them do it for me in the past. All that information is saved and can be looked up and re-printed.

[Satoru]

Originally posted by IFIYGD:

The OP has no leg to stand on with any court or authority- if anyone does, it would be the friend who just spent the money on the card that can't be redeemed.

That would be pretty illogical given the OP damaged the card. Why would anyone have legal standing, this would be like dropping a tv in the parking lot and then saying BestBuy was to blame

[IFIYGD]

Originally posted by Satoru:

Originally posted by IFIYGD:

The OP has no leg to stand on with any court or authority- if anyone does, it would be the friend who just spent the money on the card that can't be redeemed.

That would be pretty illogical given the OP damaged the card. Why would anyone have legal standing, this would be like dropping a tv in the parking lot and then saying BestBuy was to blame

I was responding to a comment made by someone who didn't bother to read the thread topic that contained an illogical hypothetical proposition about seeking out some sort of court or government authority, and I responded with another hypothetical (and equally illogical) proposition. But you have no issues with what they said?

[zachjd]

Support fixed mine years back when I was missing a piece of it.

[I>U]

Originally posted by zachjd:

Support fixed mine years back when I was missing a piece of it. :luf:

It's been 5 years or so since they've popped. Surely, Valve was more loyal in solving such cases back then.