Refund

[Italia]

I am submitting my fourth or fifth request for a refund. I'm waiting for no answer, is there any way to solve this?

[Italia]

While my friend’s funds were returned within 1-2 hours

[Wolf Knight]

is your ticket open or is it closed with no response?

[d3str0y3r]

Make sure you refund request is still open and wait. Refunds can take anywhere from a few hours to a few days.

Sale can slow that down even more.

[Alastor's Alibi]

Ннкакой-то の投稿を引用：

I am submitting my fourth or fifth request for a refund. I'm waiting for no answer, is there any way to solve this?

When did you purchase this game? How many hours do you have in this game? Steam only refunds if you have less than 2 hours and if you had bought it within 2 weeks of time. Usually my refunds take 2-3 hours. If you are eligible and still dont receive a response, write a support ticket.

[Italia]

Rachel の投稿を引用：

Ннкакой-то の投稿を引用：

I am submitting my fourth or fifth request for a refund. I'm waiting for no answer, is there any way to solve this?

When did you purchase this game? How many hours do you have in this game? Steam only refunds if you have less than 2 hours and if you had bought it within 2 weeks of time. Usually my refunds take 2-3 hours. If you are eligible and still dont receive a response, write a support ticket.

I bought the game on December 19th, first submitted a request on the 21st and waited for a response, today I updated the request twice.In game 0 0hour

[Italia]

d3str0y3r の投稿を引用：

Make sure you refund request is still open and wait. Refunds can take anywhere from a few hours to a few days.

Sale can slow that down even more.

I applied on the 21st and waited until this evening, no one responded, I just updated the request twice. It’s just that a friend of mine responded and returned the money two hours after the request

[HikariLight]

Ннкакой-то の投稿を引用：

d3str0y3r の投稿を引用：

Make sure you refund request is still open and wait. Refunds can take anywhere from a few hours to a few days.

Sale can slow that down even more.

I applied on the 21st and waited until this evening, no one responded, I just updated the request twice. It’s just that a friend of mine responded and returned the money two hours after the request

Don't close any of them.

Let them sit there as they WILL get to you eventually.
By closing and resending a request, your put back at the end of the line.
During sales, users tend to refund more often so those refund request lines are long.

[Ogami]

Closing and making a new ticket will just put you back at the end of the waiting line.
Response times from a few hours to a day or two are normal for refund requests.
Also if you recently changed or resetted your Steam password it will add 72 hours to any refund request you make before its being worked on.

[Italia]

HikariLight の投稿を引用：

Ннкакой-то の投稿を引用：

I applied on the 21st and waited until this evening, no one responded, I just updated the request twice. It’s just that a friend of mine responded and returned the money two hours after the request

Don't close any of them.

Let them sit there as they WILL get to you eventually.
By closing and resending a request, your put back at the end of the line.
During sales, users tend to refund more often so those refund request lines are long.

its true but my friend also want to refund game and he created a request today, and after few hours waiting he get his money(i created request 21st and any get)

[Italia]

Ogami の投稿を引用：

Closing and making a new ticket will just put you back at the end of the waiting line.
Response times from a few hours to a day or two are normal for refund requests.
Also if you recently changed or resetted your Steam password it will add 72 hours to any refund request you make before its being worked on.

I did not change the password, and waited two days, no answer

[Ogami]

Then you wait some more.
As long as the ticket is listed as "OPEN" here:
https://help.steampowered.com/en/wizard/HelpRequests
there is nothing to do but relax and WAIT.

[Italia]

Ogami の投稿を引用：

Then you wait some more.
As long as the ticket is listed as "OPEN" here:
https://help.steampowered.com/en/wizard/HelpRequests
there is nothing to do but relax and WAIT.

okay... .thx