Steam COMPLACENT with crimes on the platform!

[Ariev]

Dear community members, I appreciate the discussions we had on my two forums yesterday before they were banned because I "defamed" a user...
I return here today, very cautiously not to identify the people involved, not only to discuss what happened on my account but also to address this very serious problem to which we are all subject and victims. My main intention is to talk about possible improvements to the Steam security system.

Please follow my reasoning.

We all agree that Valve is one of the biggest gaming companies in the WORLD, with a market value estimated at 16 billion dollars (greater than the GDP of many countries on the planet). And what do we users expect from such a platform? All the support and assistance possible, preferably humanized and accessible in different languages, after all, this value could support a country, let alone a user support service.
Given this, it is expected that the platform anticipates and meets security measures, focused on its users in an absolutely careful and meticulous way.

With this scenario in mind, where we imagine that any user, for any reason, makes a wrong trade to an unwanted person, due to an error or inattention, this could already be the subject of analysis, and the error could be corrected by the company.

However, when the situation becomes even more complex, when the user claims and demonstrates that they made the trade with the correct person and yet it went to another person, in this case, what is expected is a thorough investigation of the case. After all, it would be a security issue with the platform itself.
Let's say the company sees this happening every day with any type of user from different countries, wouldn't it be time to think about some way to prevent this from happening? To prevent the user, even giving their data to any site, from being protected?
That's what I imagine from a company of this size.
The "intelligence" service must have already studied and diagnosed various ways of theft and scams that happen, but what does it do about it? It sends a standardized message without even reading what was reported. Treats all cases with equal disinterest and negligence, almost saying "it's your fault, and I have nothing to do with it." But the company does, if it identifies that this has been happening for YEARS, wouldn't it be the case to help and protect so that other people wouldn't fall victim to the same scam?

These questions lead me to the following conclusion:
Couldn't Steam have developed a new way to protect its precious customers? Such as:

Blocking sending to non-friends
Setting a 10-minute control period between transactions
Requiring Steamguard confirmation in all trades, even if made to the same ID
Programming and preventing consecutive trade proposals with different IPs
Blocking connection to third-party sites for linking to Steam
Setting a high transaction period for high-value items

I'm not a scientist in the field, and maybe you can say better than I, but these measures don't seem very difficult to implement.

Now, if anyone is still reading, I'll report the absurdity that happened to me.

First, Steam support treats me with contempt, as it gives me two standard responses and closes my topic without me being able to express myself.

Second, what I'm trying to bring to them as relevant information is that transactions are taking place without SteamGuard confirmation. Yes, I know that you, a robot or company employee, or defender of the company in any case, will say that I sent it to a "fake" profile thinking it was the right person, I already understood. But you simply can't understand that this didn't happen because the right person RECEIVED my gift proposal since I confirmed the CORRECT trade through SteamGuard, subsequently another user (who should have access to my account through the API or something similar) canceled my trade and made the transaction to another account as a gift WITHOUT SteamGuard confirmation. I know, it's easier for you to say that I'm lying, that it's another classic case of a scam, that I'm stupid, and it's my fault.
In this case, I ask Steam to send me proof of my confirmation in Steamguard for the second trade and end this suffering. Otherwise, I am considering some way to contact some control agency to obtain this information.

If you have read this far, thank you if you can strengthen the topic and the discussion, let's improve our security, let's demand a minimum of support from the platform, let's ask for better service, and avoid new people losing their valuable items, sentimental, monetary, etc.

If the company continues to deny the possibility of any possible own fault or possibility of improvement, there is evidence of complacency with crimes that have been happening within the platform. And worse, if we users accept this willingly, there will never be an improvement. I count on you.

Sincerely,
Raul

[Boblin the Goblin]

Publicado originalmente por Raul:

Publicado originalmente por Start_Running:

Not errors, user failure.
Because again as said. You can't protect a determined fool from hurting themselves and you can'ty set your policies around such fools, those just become a burned to every one else and the fools will still find a way to shoot themselves.

At somepoint the USER has to be RESPONSIBLE.
As is the system is already reaching the point of being burdensome to use for the average and responsible users. And most of that popuulation would probably agree that its better to let a few suffer the consequences of their own actions rather than to burden others in the vain hope of protecting those few.

Sometimes you giotta learn the hardway why the 'BEWARE OF DOG' sign is there.


Agreed but to date none of these things have stopped users from shooting themselves in the foot.

Take vehicles. People are hurt by vehicles, some people user Vehicle to commit crimes. Nothing will stop those things unless Vehicles are banned for everyone. How many people do you think would support siomething like that just to prevent what is statistically a minority event?

Some people are alergic to peanuts. Should everyone be denied peanut related products just because a statistically tiny percentage of the population might have a fatal allergic reaction?

should then 99.9% be inconvenienced for the 0.1%?

I liked the example of cars. Look at it this way now: Even with accidents caused by human errors, cars didn't stop being sold or produced, even with people dying. But that didn't stop humanity from producing safer cars, road designs that lead to fewer accidents, moving towards a zero-death policy in traffic, creating numerous rules for drivers, and so on. All these societal creations for protection made people give up on dying, and it's a FACT that traffic deaths were reduced. :)

Honestly, I think you might be assuming that users think the same way as you, that they have difficulties, etc. But it is the responsibility of Valve to evaluate 5 years of theft, scams, thieves, hackers, etc., on the platform, and they have accepted things as they are. As I said, fortunately, Valve is just one company thinking like this because if all acted this way, we would be lost.

If users were responsible, there wouldn't be an issue.

[Paratech2008]

Valve isn't responsible for users doing stupid things.

[Ariev]

Publicado originalmente por SlowMango:

Publicado originalmente por 76561197960287930:

groups were reported months ago, scammers as they show up under new accounts.
like valve has let this situation go on in these chat the whole year tbh, but none of them are closed.

Reporting the chats only reports it to the group admins. You can open a manual ticket and link the group and pictures of the chat to Steam support.

They probably can't see the chat full of those links and only see the group which is why it isn't removed.

Despite not being an employee, you have a good understanding of the bureaucracy and the functioning of Valve. Could you guide me on an appropriate way to contact them so that I can obtain proof that I confirmed the wrong trade on Steam Guard? I presume they have all the data for every transaction, and I hope they are transparent about it at least.

[Leonardo Da Pinchi]

Since Steam doesn't advocate for use of 3rd party sites, they should just lock accounts that use them. Lock their inventory, give them a trade ban for using their account for monetary purposes.

It won't fix scams, but it'll set straight that third party things are 100% at your own risk.

[Ariev]

Publicado originalmente por Paratech2008:

Valve isn't responsible for users doing stupid things.

Is Valve responsible for crimes happening within the platform? No, but Valve ignores and allows it to continue, which is strange. Can Valve take any measures to prevent these crimes within its platform? Certainly. Can Valve look at users who are deceived and provide proper and humanized support? Certainly

[Komarimaru]

The whole amazon thing confuses me. You only go to amazon to link 1 of 3 games to Steam. The rest is done through your Twitch/Prime login, which is not apart of anything directly amazon. You have to link Amazon Prime to the Twitch account, and then the Twitch to Steam.

Such a weird argument lol

[Komarimaru]

Publicado originalmente por Raul:

Publicado originalmente por Paratech2008:

Valve isn't responsible for users doing stupid things.

Is Valve responsible for crimes happening within the platform? No, but Valve ignores and allows it to continue, which is strange. Can Valve take any measures to prevent these crimes within its platform? Certainly. Can Valve look at users who are deceived and provide proper and humanized support? Certainly

Valve can't take measures against users that give their keys away, as it were. None, Zero.

[Ariev]

Publicado originalmente por Leonardo Da Pinchi:

Since Steam doesn't advocate for use of 3rd party sites, they should just lock accounts that use them. Lock their inventory, give them a trade ban for using their account for monetary purposes.

It won't fix scams, but it'll set straight that third party things are 100% at your own risk.

It's an idea, perhaps Valve might find it interesting, as it would enhance their protection

[Καυκςι]

Publicado originalmente por SlowMango:

Publicado originalmente por Kauksi:

I am talking about linking the Amazon account with the Steam account to receive rewards from Prime Games within games on the Steam platform, be it Rainbow Six, Apex, Lost Ark, etc.

But clearly, you realized you were talking ♥♥♥♥, and now you're trying to reverse the situation because I just proved to you that it's possible to link the Amazon account with the Steam account when in your own words you said, "Considering Amazon has no way to link your Steam account to it, that would be another scam".

Again, the article you linked is for Lost Ark and has nothing to do with Prime Rewards or drops.

Those are redeemed directly on the account for whatever game it is and not through Steam.

The link you showed literally has nothing to do with Prime Drops and is only about linking your Amazon Games' account to Steam for Lost Ark because it's available on Steam.

"is only about linking your Amazon Games' account to Steam for Lost Ark because it's available on Steam"

"Considering Amazon has no way to link your Steam account to it, that would be another scam."

Two sentences that yourself said and that seem very contradictory.

That link is indeed related to drops from Amazon, where in this specific case, it is for Lost Ark. In this process, you log into your Steam account, linking it to a third-party site (Amazon) to receive in-game rewards. Just like it happens for Lost Ark, there are other links for other games, but once you have linked it, you don't need to do it again.

[Leonardo Da Pinchi]

Publicado originalmente por Raul:

Publicado originalmente por Paratech2008:

Valve isn't responsible for users doing stupid things.

Is Valve responsible for crimes happening within the platform? No, but Valve ignores and allows it to continue, which is strange. Can Valve take any measures to prevent these crimes within its platform? Certainly. Can Valve look at users who are deceived and provide proper and humanized support? Certainly

Allowing it to continue, and it happening despite their best efforts are two different things. Wherever money is involved, there's going to be scammers, you can't prevent it.

So, let's take out the money factor. Ban people who use 3rd party sites.

[Start_Running]

Publicado originalmente por Raul:

I liked the example of cars. Look at it this way now: Even with accidents caused by human errors, cars didn't stop being sold or produced, even with people dying. But that didn't stop humanity from producing safer cars, road designs that lead to fewer accidents, moving towards a zero-death policy in traffic, creating numerous rules for drivers, and so on. All these societal creations for protection made people give up on dying, and it's a FACT that traffic deaths were reduced. :)

Funny thing is VAlve has done all that. The problem is nothing makes things safer for a pedestrian when there's a drunk driver running a red light. The problem isn't the people who are using the safety measures and following the rules, those people are fine and happy. The problem is the people who are disobeying the rules and using the the system ine ways that they shouldn't and are actively warned against.

The current situation is like a magical scenario where only the drunk driver, or speedster gets hurt, killed or otherwise negatively impacted by their action, abnd everyone else is allowed to go about their business without a moment's incovenience.

That's the scenario we have here with STeam.
The people who get scammed are the cause of their own misfortune. Ideally one change i'd make is that once you report getting scammed VAlve locks your account from trading permanently. No items traded into your account, none going out. For that users own protection.

Publicado originalmente por Raul:

Honestly, I think you might be assuming that users think the same way as you, that they have difficulties,

Yes I do assume other users are equally capable of reading, understanding, and following the guidelines given as i am. I assume that other users have the level of mental development to be aware of the potential consequences for their actions and mental maturity to accept the responsibility for said consequences when they arise.

Publicado originalmente por Raul:

But it is the responsibility of Valve to evaluate 5 years of theft, scams, thieves, hackers, etc., on the platform, and they have accepted things as they are. As I said, fortunately, Valve is just one company thinking like this because if all acted this way, we would be lost.

Yeah because at this point they can't secure the 0.1% withough burdening the 99.9%.

As said. sometimes you giotta learn hard way why the Beware of DOg sign is there. I mean they ignored every other lesson and warning given. perhaps the loss of a few fingers will be a better teacher.

[Boblin the Goblin]

Publicado originalmente por Komarimaru:

The whole amazon thing confuses me. You only go to amazon to link 1 of 3 games to Steam. The rest is done through your Twitch/Prime login, which is not apart of anything directly amazon. You have to link Amazon Prime to the Twitch account, and then the Twitch to Steam.

Such a weird argument lol

Even when I was looking at the drops, they said they would be redeemed to the account for the game. For example, SMITE would be redeemed on my SMITE account, Rainbow Six to my Ubisoft, even a Cyberpunk2077 gun was going to have a code sent for redemption.

They didn't ask to link my Steam account.

[Start_Running]

Publicado originalmente por SlowMango:

Publicado originalmente por Start_Running:

Don't even need the pics. Support on in vestigation can see the stuff.

More evidence is always good.

They can literally see everything that goes through their system. And if it happens outside their system it is not admissible for consideration because MSpaint exists

[Boblin the Goblin]

Publicado originalmente por Kauksi:

Publicado originalmente por SlowMango:

Again, the article you linked is for Lost Ark and has nothing to do with Prime Rewards or drops.

Those are redeemed directly on the account for whatever game it is and not through Steam.

The link you showed literally has nothing to do with Prime Drops and is only about linking your Amazon Games' account to Steam for Lost Ark because it's available on Steam.

"is only about linking your Amazon Games' account to Steam for Lost Ark because it's available on Steam"

"Considering Amazon has no way to link your Steam account to it, that would be another scam."

Two sentences that yourself said and that seem very contradictory.

That link is indeed related to drops from Amazon, where in this specific case, it is for Lost Ark. In this process, you log into your Steam account, linking it to a third-party site (Amazon) to receive in-game rewards. Just like it happens for Lost Ark, there are other links for other games, but once you have linked it, you don't need to do it again.

Amazon Games is not the same as Amazon itself.

[Ariev]

Publicado originalmente por Komarimaru:

Publicado originalmente por Raul:

Is Valve responsible for crimes happening within the platform? No, but Valve ignores and allows it to continue, which is strange. Can Valve take any measures to prevent these crimes within its platform? Certainly. Can Valve look at users who are deceived and provide proper and humanized support? Certainly

Valve can't take measures against users that give their keys away, as it were. None, Zero.

Yes, they can! They could implement a second layer of security to access the inventory. For example, in Riot, even if you obtain someone's username and password, you can only access the account's items by confirming an email. How about that? Access to the inventory would require passing through a second confirmation screen, acknowledging that the login and password alone won't be sufficient?