Bannermirror501 Nov 13, 2023 @ 6:28pm
3
Steam's Checkout is not working on the client.
Why is the Steam checkout page not loading properly?

i am trying to add money to my Steam wallet and every time i go to the checkout page all that will show up is the bottom of the page, or it just shows up blank. I have refreshed the page dozens of times, i restarted steam and my computer, uninstalled it 3 times now, and keep searching my settings. nothing has worked.

does anyone else have this problem?

UPDATE: I have found the fix to my problem. Like Jokerdad4 said, i had to disable the family view. Funny thing is that even the family settings page kept doing the same thing as the checkout, so i had to disable it on their website.
Last edited by Bannermirror501; Nov 13, 2023 @ 8:38pm
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Showing 1-8 of 8 comments
Carryall Nov 13, 2023 @ 7:21pm 
Originally posted by Bannermirror501:
Why is the Steam checkout page not loading properly?

i am trying to add money to my Steam wallet and every time i go to the checkout page all that will show up is the bottom of the page, or it just shows up blank. I have refreshed the page dozens of times, i restarted steam and my computer, uninstalled it 3 times now, and keep searching my settings. nothing has worked.

does anyone else have this problem?
I have this problem too. I have disabled family view with PIN, and the only fix provided was family view. It's been 3 days since I opened the ticket. Nobody seems to be taking this seriously, I guess.
Jokerdad4 Nov 13, 2023 @ 7:49pm 
yeah i had to disable family mode just to be able to see the payment which is so dumb gonna give it some awards to make sure they see this :csgo_despair:
Jokerdad4 Nov 13, 2023 @ 7:51pm 
another fix i found is if you use your phone,it should work normally without the bug so i been using it to buy games :steamhappy:
DeMise Nov 16, 2023 @ 6:12am 
I'm also having this problem. Raised a ticket yesterday and haven't heard anything.
Aaronnum I Nov 17, 2023 @ 8:39pm 
Issue was fixed by disabling and resetting Family View again. For some reason, when restored Family View, it appeared as it didn't had permission to access to the Steam Store.
LeetSkeet Nov 22, 2023 @ 2:12pm 
I had to disable family view completely in my settings to fix this bug. Disabling and entering the pin in the top right did not work for me.
Last edited by LeetSkeet; Nov 22, 2023 @ 2:13pm
cassembler Nov 23, 2023 @ 5:57pm 
If you go into settings and grant access to the store, you can finish the purchase. When you exit Family Mode, seems they no longer have access to the Store... So maybe some release notes we missed?
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Date Posted: Nov 13, 2023 @ 6:28pm
Posts: 8