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Incase there confusion, a steam wallet code printed on piece of paper then handed to you, is no different then buying a cardboard card where you have to scratch the security paint off, to see the code, both method requires you to enter code online on Steam via your account. Hence no difference really as the end goal is to get funds on account.
but i wont rant on about it as its off topic.
I know a lot of employees that say that because they don't know why they can't.
Yeah I know what you mean actually doing some research beyond headlines is too much of an effort.
Valve stopped selling them officially on Amazon over a decade ago.
All the other retailers are responsible for ordering the products.
By the way it sounds, they don't want to.
Not our job, you are free to write an email to higher ups in the company and they can teach their employee's if needed.
Steam doesn't sell them. Valve has a 3rd party vendor who manufactures and distributes them.
As for the system of providing codes printed on receipts, that is handled by the retailers home office.
https://www.smythstoys.com/uk/en-gb/gaming-and-tech/gaming-egift-cards/steam-20-gift-card/p/139719