unexpected error has occurred Your purchase has not been completed. please help!

[juan]

Hello, i'm trying to purchase some games, but everytime i try this message pops out. Already tryed to purchase with steam wallet money and debit card and i can't.
I contacted several times the steam support but they never answer me and close my ticket. its happening since september 29.. Does anyone know what can i do?

[Qbert ⭐]

https://steamcommunity.com/discussions/forum/29/

Try here

[cSg|mc-Hotsauce]

juan の投稿を引用：

unexpected error has occurred Your purchase has not been completed. please help!

Hello, i'm trying to purchase some games, but everytime i try this message pops out. Already tryed to purchase with steam wallet money and debit card and i can't.
I contacted several times the steam support but they never answer me and close my ticket. its happening since september 29.. Does anyone know what can i do?

If your tickets are being closed without responses and support also never told you they were not going to respond to you about the issue, this is a classic sign of your account being compromised and the hijacker is closing your tickets.

Closed by a Malicious Individual

A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.

If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account.

https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

All steps...

Scan for malware. https://www.malwarebytes.com/ or with whatever

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey

After you do the steps, make a new ticket.