Support and refund

[aReKayCee]

I was denied twice for a refund of a game I literally didn’t even play, only had like 6 minutes it said.

[aReKayCee]

Ogami původně napsal:

aReKayCee původně napsal:

That is why my ps5 isn’t digital only.

And? You still are comparing physical games with a pure digital platform like Steam.
If you were honest you would compare the refund and resell capability between Steam and PSN or Xbox Live.
Where Steam has BY FAR the best and most generous refund policy for digital purchases of the bunch.
But that does not fit your narrative.

Also, in the end, this is 100% only your own fault for not informing yourself about the Steam refund policy when buying the game ( its even linked to you at checkout) and then complaining that they wont refund a title when you are outside the time limits.
How about some persoal responsibility for your own actions?

I honestly forgot I even had it. I literally never even played it. But I’m out the money, with no exchange or anything for something I didn’t even use. To me it’s not right, this platform makes enough money. They could literally exchange at the least a game that I would actually play instead of just keeping my money on something I never even played

[J4MESOX4D]

aReKayCee původně napsal:

Ogami původně napsal:

This is a extreme strawman argument.
You are comparing physical games with digital only.
Go buy a digital game on the Playstation Network and then try to sell that at Gamestop.
Or refund it.
Oh wait, you cant.

That is why my ps5 isn’t digital only.

If you break the seal on a physical game, you lose the right to a refund in virtually all retailers even if you didn't open the case. The moment you initiate a download on a digital PS5 game, you immediately lose the right to a refund the game.

Steam has by far the best refund policy in gaming.

[C²C^Guyver |NZB|]

J4MESOX4D původně napsal:

aReKayCee původně napsal:

That is why my ps5 isn’t digital only.

If you break the seal on a physical game, you lose the right to a refund in virtually all retailers even if you didn't open the case. The moment you initiate a download on a digital PS5 game, you immediately lose the right to a refund the game.

Steam has by far the best refund policy in gaming.

Yep, you can literally play a game on here for an hour and a half and still get a refund for no other reason other than you not liking the game as long as the purchase date falls within the requirements. Try that with a PS5 disc purchase.

[aReKayCee]

lightwo původně napsal:

Welp. I have grown up with Steam, and seeing more and more of these threads makes me regretful that I didn't make a better use of disks.

Not that I would be able to physically obtain many of them in this country anyway, but being able to borrow a game without going through the hassle of Library Sharing, and benefits like trading in sound incredible.

Refunds on Steam were more of an afterthought, or rather a measure enforced by law. I suppose that they have become better over time, but ultimately, due to how the industry works, digital-only was bound to end up the way it did.

Thankfully, with the freedom of owning a PC, there are alternate routes of getting your games to work if you lose your digital library, since restrictions are easier to work around. However, I can't discuss that here for obvious reasons.

Disks are honestly the way to go if you play a lot of different games, and like instances like mine you could literally trade it in for something you would play if they seen the disk was new or in really good shape. Stuff like this is horrible cause there’s so many people with hundreds of dollars just sitting in there storage being unused or in a cloud just sitting there and instead of being able to make use of that, you can’t.

[i s f]

:yay:

[aReKayCee]

C²C^Guyver |NZB| původně napsal:

J4MESOX4D původně napsal:

If you break the seal on a physical game, you lose the right to a refund in virtually all retailers even if you didn't open the case. The moment you initiate a download on a digital PS5 game, you immediately lose the right to a refund the game.

Steam has by far the best refund policy in gaming.

Yep, you can literally play a game on here for an hour and a half and still get a refund for no other reason other than you not liking the game as long as the purchase date falls within the requirements. Try that with a PS5 disc purchase.

You literally can, even at your local Walmart. Crazy huh

[C²C^Guyver |NZB|]

aReKayCee původně napsal:

C²C^Guyver |NZB| původně napsal:

Yep, you can literally play a game on here for an hour and a half and still get a refund for no other reason other than you not liking the game as long as the purchase date falls within the requirements. Try that with a PS5 disc purchase.

You literally can, even at your local Walmart. Crazy huh

Walmart is the exception, not the rule.

Furthermore, you would have gotten the refund if you had been within the requirements of the purchase date. You weren't. Which is why you didn't mention it until much later in the thread, because you knew you had no argument.

[aReKayCee]

C²C^Guyver |NZB| původně napsal:

aReKayCee původně napsal:

You literally can, even at your local Walmart. Crazy huh

Walmart is the exception, not the rule.

Furthermore, the OP would have gotten his refund if he had been within the requirements of the purchase date. He wasn't. Which is why he didn't mention it until much later in the thread, because he knew he had no argument.

Because it shouldn’t matter if I never even played it! They took my money for something I will never use or play! Instead of giving me credits for something I could use it for they just kept it! It’s not fair to me, if it was a physical copy I would have done been to GameStop and swapped out hassle free!

[C²C^Guyver |NZB|]

aReKayCee původně napsal:

C²C^Guyver |NZB| původně napsal:

Walmart is the exception, not the rule.

Furthermore, the OP would have gotten his refund if he had been within the requirements of the purchase date. He wasn't. Which is why he didn't mention it until much later in the thread, because he knew he had no argument.

Because it shouldn’t matter if I never even played it! They took my money for something I will never use or play! Instead of giving me credits for something I could use it for they just kept it! It’s not fair to me, if it was a physical copy I would have done been to GameStop and swapped out hassle free!

It does matter. That's why it's written into the refund policy. You saying it should not matter does not mean that it doesn't.

It doesn't matter that you only played for 6 minutes, did you own the game longer than 2 weeks? Yes.

You must meet both requirements, not just one. You claim to be an adult or so I thought in the thread, so this should not be this difficult for you to understand. Both requirements, not just one.

Saying that they took your money implies that you got nothing in return. You still have the game.

[ReBoot]

aReKayCee původně napsal:

C²C^Guyver |NZB| původně napsal:

Walmart is the exception, not the rule.

Furthermore, the OP would have gotten his refund if he had been within the requirements of the purchase date. He wasn't. Which is why he didn't mention it until much later in the thread, because he knew he had no argument.

Because it shouldn’t matter if I never even played it! They took my money for something I will never use or play! Instead of giving me credits for something I could use it for they just kept it! It’s not fair to me, if it was a physical copy I would have done been to GameStop and swapped out hassle free!

... then stop buying digital copies, stick to physical copies. Problem solved.

Its pretty simple, you don't like the ruleset by which the game (digital copies) is played. That's fine, different people got different opinions. I, for exapel, ♥♥♥♥♥♥♥ hate football. I don't demand the rules to change, I simply don't play/watch it. Same here. If you don't like the ruleset of digital copies, stick to physical copies, problem solved.

[aReKayCee]

C²C^Guyver |NZB| původně napsal:

aReKayCee původně napsal:

Because it shouldn’t matter if I never even played it! They took my money for something I will never use or play! Instead of giving me credits for something I could use it for they just kept it! It’s not fair to me, if it was a physical copy I would have done been to GameStop and swapped out hassle free!

It does matter. That's why it's written into the refund policy. You saying it should matter does not mean that it doesn't.

It doesn't matter that you only played for 6 minutes, did you own the game longer than 2 weeks? Yes.

You must meet both requirements, not just one. You claim to be an adult or so I thought in the thread, so this should not be this difficult for you to understand. Both requirements, not just one.

Saying that they took your money implies that you got nothing in return. You still have the game.

No I have something that just wastes space in my hard drive or cloud. That’s it, and that’s not what my money was meant for. The fact that you don’t see it that way makes me question how much of an adult you are. Cause 30-60 dollars is money to some of us and not just something we want to throw away. That money could go torwards something I could actually play instead of wasting space on my computer cause I didnt meet steams deadline for a refund on something I never even used.

[Nx Machina]

aReKayCee původně napsal:

I was denied twice for a refund of a game I literally didn’t even play, only had like 6 minutes it said.

aReKayCee původně napsal:

Yes it’s been passed 2 weeks.

Refund policies - Take your pick.

1) Steam - Within two weeks of purchase and with less than two hours of playtime

2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

3) EA Play - Whichever comes first.

a) Within 24 hours after you first launch the game.

b) Within 14 days from the day you bought it, if you have not launched the game.

c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

4) Ubisoft - You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse, they monitor for abuse as do all PC stores).

GOG - https://ibb.co/ZzXPMwv

[aReKayCee]

Nx Machina původně napsal:

aReKayCee původně napsal:

I was denied twice for a refund of a game I literally didn’t even play, only had like 6 minutes it said.

aReKayCee původně napsal:

Yes it’s been passed 2 weeks.

Refund policies - Take your pick.

1) Steam - Within two weeks of purchase and with less than two hours of playtime

2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

3) EA Play - Whichever comes first.

a) Within 24 hours after you first launch the game.

b) Within 14 days from the day you bought it, if you have not launched the game.

c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

4) Ubisoft - You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse, they monitor for abuse as do all PC stores).

GOG - https://ibb.co/ZzXPMwv

I literally already spoke about how I find disk better. None of those apply to me.

[Nx Machina]

aReKayCee původně napsal:

I literally already spoke about how I find disk better. None of those apply to me.

Steam's refund policy does and those others were posted for comparison.

aReKayCee původně napsal:

I was denied twice for a refund of a game I literally didn’t even play, only had like 6 minutes it said.

aReKayCee původně napsal:

Yes it’s been passed 2 weeks.

Steam - "WITHIN" two weeks of purchase "AND" with "LESS" than two hours of playtime

Epic would deny you as they have the same policy.

[Marble]

And how would you want it to work, exactly?
Without completely decimating the sales of a game by letting people just throw their copies around to others on a whim, or letting people play a game and then getting a full refund just because they can, I mean.
Refunds aren't an entitlement, 2 hours within 2 weeks is a compromise to try and fit in the majority of games fairly. There are games which can be finished in under 2 hours, there are games that you might spend 2 hours in a character creation screen.
Steam's refunds specifically are for people who find their game doesn't work on their system, or it's not what they expected. It's not meant to be used to trial games, it's not meant to be used to make your money back at a later date.

Take Mr. Indie Dev as an example.
Most of his game sales will be within the first few days of release, after which they will drop off significantly, maybe a couple a day.
He will boost sales a while later by having limited time discounts and do that usually during sales periods.
If people could just swap/sell their digital licenses, Mr. Indie Dev gets diddly squat, he will never make another sale. The only sales being made are for the preowned licenses as people undercut one another and devalue his game to the point of worthlessness.

Why doesn't this happen with physical discs, you may ask? A few reasons.
1) It requires physically having the media, it's not just a click of a button. If I wanted to sell a PS5 game, I'd need to either make the effort of an eBay listing, hope someone I know wants to buy, or suffer the terrible trade-in value from somewhere like Gamestop.
2) Games released physically usually come from major publishers and only when they anticipate enough demand to make it worth doing.
3) If you're buying as part of a collection, or you want to guarantee everything is alright, you'd buy new to avoid damaged boxes, scratched discs etc. Licenses have no condition attribute.

Digital goods are consumables.
It's like asking for a refund for a sandwich after eating it. You're not entitled to it, but the clerk might give you a refund depending on the circumstances, but it's not a way for you to get a free lunch every day.