Steam need to understand on some games for a refund

[TheCr33pur]

Some games or software will take longer to understand the issues, either good or bad. I have experiences some issues and some things in that game i wasnt happy with at all. When a game or software first came out, ended up with crashes, corrupted saves, etc. Not only that i had to spend alot of time reading all those conversation with npcs before i get down that roads and see how the game is setup.

This company never made anything like this, i hated it. So now i am pissed with Steam and the company made that game! Feel like i got ripped off here!

[TheCr33pur]

引用自 Start_Running：

引用自 TheCr33pur：

Most lated games from Bethesda wasnt so bad after all, completely open worlds to explore, so on. But this one Starfield is the worst one i ever played. The issues with pronoun, minor glitches, npc, etc doesnt bother me. But the be able to explore from point A to B isnt in there.

And that's the sort of thing even cursory research would have discovered.

引用自 TheCr33pur：

On the surface of the planet has limited space to explore and you dont just take off or land, it does it for you like jumping cut scenes. What they did is, is cheap design by skipping all the points and most players like to get into it and feel the game, like you actually there. But sadly that is what i am upset about.

And?
I mean you're basically miffed it wasn't a different game. but you could have learned any of this by watching lets plays, watching reviews, reading reviews, asking questions on the forum...

I did now, but before that i couldnt get an answer nor videos at that time. So doesnt matter now, gonna move on and poor rating for Bethesda though, not mention how many players they pissed off back there.

[❤ Sly Succubus ❤]

引用自 TheCr33pur：

引用自 Start_Running：

And that's the sort of thing even cursory research would have discovered.


And?
I mean you're basically miffed it wasn't a different game. but you could have learned any of this by watching lets plays, watching reviews, reading reviews, asking questions on the forum...

I did now, but before that i couldnt get an answer nor videos at that time. So doesnt matter now, gonna move on and poor rating for Bethesda though, not mention how many players they pissed off back there.

Its Bethesda, not to get off topic but they literally don't care, back during Fallout 76's release they literally told half a million years via customer support, quote "Were not planning to do anything about fixing the problem" before shutting down the system, and seeing as how that was 5 years ago, it seems people still have yet to learn that Bethesda is one of the few company's who literally does not care for its buyers

[Friends with Benedicts]

While many are inclined here to defend steam's policy, I think games should have 4 hours window for refund, at least 3 hour.

I understand that can be open for exploitation, but so does 2 hours windows, and Im sure they have systems in place to avoid such exploitations.

[TheCr33pur]

I wouldnt be surprise, they working on the next elder scroll series and i doubt if i will even get it after all this craps going on. There no telling how different that game will be from previous series. I mean i like them all, except for Starfield or Starfail. I dont think i would want to support them any longer.

[TheCr33pur]

引用自 Friends with Benedicts：

While many are inclined here to defend steam's policy, I think games should have 4 hours window for refund, at least 3 hour.

I understand that can be open for exploitation, but so does 2 hours windows, and Im sure they have systems in place to avoid such exploitations.

Yeah that would be more understandable, i got mine up to 6.6hrs lol, cause somewhere in that outpost got save messed up and had to start all over again. Idk just dont trust cloud save, been hearing others been having issues with cloud too.

[eram]

引用自 Malfunctioning Robot：

引用自 TheCr33pur：

I did, but wasnt much to go on for. I waited like a month before buying it. Some hated, well many did, mention it was the worst game they ever made by that company. But going over some details what they mention didnt seem to bother me. Until i get down that roads and realized it a joke. Beside this game isnt my taste how they set it up and never mention that on the store page.

"Not my taste" is not a reason for refund.

did you ever read the refund policy, the 1st paragraph?

https://store.steampowered.com/steam_refunds/

STEAM REFUNDS
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

[Friends with Benedicts]

Steam's hour counter is botched, but for the first 2 hours is pretty accurate.

Still, I believe 2 hours is really low time, because sometimes just between setting up the game and having the "launcher" opened and counting towards play time already make those 2 hours look like a single hour ,and let me tell you, an hour is just slow to a child. Being an adult 1 hour is like 15 minutes a hour just FLIES BY. You barely exited the tutorial and you already hit the 2 hour mark.

To me it is either having 4 hour refund policy or a demo and a 1 hour refund police due to you having a demo.

I mean, Im only supportive of longer hours for refund policies due to the AMOUNT OF SCAMS there is on the gaming industry. If games have demos, that to me is honesty enough about their content without taking your money. If a game does not have a demo, then we should be allowed to play for some time before realizing if it is a scam.

And since refunds must probably be some sort of data that is constantly being analyzed, def steam can take action if a game is taking too much refund requests.

I dont see this as extremely ludicrous.

[eram]

^^ i actually dont mind this idea but 4 hours is too much

2 hours if the game has a demo
2 and a half if not

[TheCr33pur]

did you ever read the refund policy, the 1st paragraph?

https://store.steampowered.com/steam_refunds/

STEAM REFUNDS
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

It was fine, until they did a patch this morning and i needed to get that updated. The cloud saves is something else, so that isnt on my end.

[Start_Running]

引用自 Friends with Benedicts：

While many are inclined here to defend steam's policy, I think games should have 4 hours window for refund, at least 3 hour.

I understand that can be open for exploitation, but so does 2 hours windows, and Im sure they have systems in place to avoid such exploitations.

The thing is. Then you'd have the same people wanting it to be 5 hours, 6 hours. There will never be enough time to satisfy. The line has to be drawn somewhere and 2 hours is a fair time . That gives you enough time to find out if the game performs acceptably. Whether or not you personally enjoy the game. well. if you can't tell if you're enjoying it or not enjoying it after 2 hours.. then that's a problem on the players side, not the policy.

引用自 TheCr33pur：

I wouldnt be surprise, they working on the next elder scroll series and i doubt if i will even get it after all this craps going on. There no telling how different that game will be from previous series. I mean i like them all, except for Starfield or Starfail. I dont think i would want to support them any longer.

How different? You haven't had much experience with the elder scrolls series have you. It's pretty much been the same thing for all but two games back whgen they were experimenting before morrowind. They stopped exoperimenting with the franchaise since then.

LOok if you maybe focused on the whole corruupt save thing you might have gotten somewhere but this seems to be you just not geling with the game. and that's not what the refund thing was meant to cover. Sure you can.. as in they know that if they don't put that option people will just click whatever other options are available.

[Friends with Benedicts]

Dont get me wrong guys, Im grateful for steam's refund policy. I just dont think we shouldnt voice our concerns if we think that aint enough. Sony/Nintendo has worse policies? Then we should be ♥♥♥♥♥♥♥♥ them. Im not a sony/nintendo customer specifically because of their anticonsumer practices, so using that argument is also invalid IMO.

not gonna quote any1 specifically because a couple of ppl used that argument here.

引用自 Start_Running：

引用自 Friends with Benedicts：

While many are inclined here to defend steam's policy, I think games should have 4 hours window for refund, at least 3 hour.
(...)

The thing is. Then you'd have the same people wanting it to be 5 hours, 6 hours. There will never be enough time to satisfy. The line has to be drawn somewhere and 2 hours is a fair time . (...)

"People not being satisfied" is no argument at all. People wont be satisfied with anything, it is in our nature. We can't invalidate changes in policies just because there will be unsatisfied people.

You believe 2 hours is fair for performance, and I believe in it too, but some games take longer than that to show their cracks. In my experience, sometimes the 2 hour window wanst fair enough. As I gave example, sometimes you'll get lost in the character creation, sometimes you'll launch the game but something will install after the launcher (and steam counts launchers as gameplay time), some games on release will take longer to find lobbies, etc... So while the 2 h is pretty fair for performance, sometimes is not good enough to realize that mechanics are shallow or that only the first portion of the game is well made.

Personally, after years of using steam, I came to the conclusion that 4 hour is a fair time. You believe it to be 2, I believe it to be 4, based on my own experiences. We could reach a middle ground of 3 hours refund time.

[TheCr33pur]

引用自 Start_Running：

引用自 Friends with Benedicts：

While many are inclined here to defend steam's policy, I think games should have 4 hours window for refund, at least 3 hour.

I understand that can be open for exploitation, but so does 2 hours windows, and Im sure they have systems in place to avoid such exploitations.

The thing is. Then you'd have the same people wanting it to be 5 hours, 6 hours. There will never be enough time to satisfy. The line has to be drawn somewhere and 2 hours is a fair time . That gives you enough time to find out if the game performs acceptably. Whether or not you personally enjoy the game. well. if you can't tell if you're enjoying it or not enjoying it after 2 hours.. then that's a problem on the players side, not the policy.

引用自 TheCr33pur：

I wouldnt be surprise, they working on the next elder scroll series and i doubt if i will even get it after all this craps going on. There no telling how different that game will be from previous series. I mean i like them all, except for Starfield or Starfail. I dont think i would want to support them any longer.

How different? You haven't had much experience with the elder scrolls series have you. It's pretty much been the same thing for all but two games back whgen they were experimenting before morrowind. They stopped exoperimenting with the franchaise since then.

LOok if you maybe focused on the whole corruupt save thing you might have gotten somewhere but this seems to be you just not geling with the game. and that's not what the refund thing was meant to cover. Sure you can.. as in they know that if they don't put that option people will just click whatever other options are available.

Didnt you read the comments i made? I had a crash and couple corrupted save due to cloud. The crash well they did a update this morning and the cloud saves isnt on my end. I had to start all over from the place where you land and all that time been trying to find a way to make ammo. I just realized you cant.

So at somewhere that point, there suppose to be a place i need to do, wasnt there so i dont know what happen. Found the abandoned depot, but that something else, then when i logoff and came back, things wasnt loading properly. So i had to start all over again and that another couple of hours to get back where i was at. Been messing with the work bench trying to figure out how to make ammo for the pistol i had. I didnt have any ammo left when i found that abandoned depot and that wasnt my mission and dunno why it didnt point me the right direction.

After that patch i played some more after starting over, finally got to a point where i was at and saw this place i needed to go. By the time i finish, jump to another system New Atlantis and had to spend more time to see what going on, where am i, where is this place, etc. That ♥♥♥♥♥ take awhile to get where you need to do.

By the time i left that place and move on to next mission, jump cut scene again to another place and really getting annoying doing that and that where i realized, you wont be controlling that ship at all, maybe in space combat and that is it. I mean what the ship for, if you cant control it, take off, land, travel, etc.

So i wasnt expecting this at all, there already many complaining about on the forum. I didnt see this topic until now, that someone brought it up. Cause there are so many pages on that forum and i couldnt keep up with it.

[76561199502155650]

you have to remember that bethesda has a track record of bad released games that get fixed months or weeks or years down the road.

i also did not see a point jumping on the starfield bandwagon. while i enjoy other bethesda games don't think for a minute that it hasn't taken 20 + patchs to get them to where they are today.

[❤ Sly Succubus ❤]

引用自 Unicorn - Rainbow Unit：

you have to remember that bethesda has a track record of bad released games that get fixed months or weeks or years down the road.

i also did not see a point jumping on the starfield bandwagon. while i enjoy other bethesda games don't think for a minute that it hasn't taken 20 + patchs to get them to where they are today.

It's had 2 so far, both together around 2 GB's xD

[Friends with Benedicts]

引用自 Unicorn - Rainbow Unit：

you have to remember that bethesda has a track record of bad released games that get fixed months or weeks or years down the road.

i also did not see a point jumping on the starfield bandwagon. while i enjoy other bethesda games don't think for a minute that it hasn't taken 20 + patchs to get them to where they are today.

you meant the modders fix it after months or weeks or years while bethesda pushes back the fixes with updates that break the fixes.

Then bethesda releases another game years later that has the same bug their older games had.

Bethesda is completely undeserving of the praise they receive.